Cashier

Rocky; East Longmeadow (MA); Hybrid; USD 19,000 - 22,000; Full time

Job summary

Rocky in East Longmeadow, MA is seeking a friendly cashier to provide exceptional service while processing sales quickly and accurately at the register. The role supports store operations and helps identify customer needs and project requirements.

Responsibilities include greeting customers, promoting Ace Rewards, maintaining displays, stocking merchandise, and assisting management in achieving sales goals through strong service and teamwork.

Qualifications

• Excellent customer service and sales-focused mindset.
• Ability to greet customers and respond to inquiries.
• Accurate cash handling and transaction processing.
• Maintain store cleanliness and merchandising standards.
• Attend monthly store meetings.

Responsibilities

• Combine amazing customer service with strong sales skills.
• Perform cashiering, stocking, receiving merchandise, and store upkeep.
• Assist management to hit sales and productivity goals.
• Maintain proper display and promotions awareness.
• Greet customers entering the store and answer phone calls.
• Ring on registers accurately and manage cash.
• Open Ace Rewards accounts and issue receipts/refunds.
• Participate in monthly store meetings.

Skills

Customer service

Sales skills

Cashier / POS handling

Merchandising

Stocking / receiving

Phone etiquette

Team collaboration

Tools

Cash register / POS system

Job description

Position Summary:

This cashier position is responsible for maintaining helpful customer service, processing sales quickly, accurately and efficiently and performing cash register operations. The position is responsible for the operations of our store and plays a key role in providing Amazing customer service by engaging the customer and determining their needs and project requirements.

Essential Duties:

• Ability to combine amazing customer service with strong sales skills;
• Perform all tasks in the store including such activities as cashiering, product placement, receiving of merchandise, processing shipments and/or store stocking, store cleanliness, sales, and operating equipment;
• Work with management team to achieve established sales and productivity goals;
• Assisting in maintaining the good working condition of store equipment;
• Work with management to develop and execute ideas and activities to increase store traffic;
• Ensure that end-caps, dump bins and feature displays are properly merchandised and maintained;
• Ensure each customer receives amazing service which follows the Helpful Customer Service behaviors and mystery shop standards
• Greet customers as they enter the store
• Answer phone calls
• Maintain awareness of all promotions and advertisements
• Accurately and efficiently ring on registers and maintain all cash at registers
• Maintain orderly appearance of register area and supplies stocked
• Solicit customers to open an Ace Rewards card
• Issuing receipts, refunds, credits or change due to customers
• Attend mandatory monthly store meetings

Other responsibilities as assigned by store management.