Cashier

Wingstop; Cedar Lake (IN); On-site; USD 17,000 - 22,000; Part time

Job summary

Wingstop in the United States is seeking a friendly cashier to take and fulfill orders, balance cash, and assist guests with menu knowledge. You will work in a fast-paced environment, handling POS transactions and maintaining a neat FOH area.

Responsibilities include greeting customers, upselling items, answering questions, balancing tills, and upholding Wingstop standards while ensuring a positive guest experience.

Qualifications

• Experience with cash handling and POS systems.
• Strong customer service orientation and communication skills.
• Ability to work in a fast-paced environment while remaining professional.

Responsibilities

• Greet customers and take orders in person or by phone.
• Process cash, credit card and gift card transactions accurately.
• Upsell menu items and maintain knowledge of sauces and promotions.
• Answer customer questions and offer menu recommendations.
• Balance the cash drawer at the end of the shift.
• Maintain a clean, stocked Front of House area.
• Follow safety and sanitation procedures and wear the required uniform.
• Handle complaints and escalate to a manager when needed.
• Leave guests with a positive Wingstop experience.

Skills

POS familiarity

Cash handling

Customer service

Interpersonal skills

Team player

Tools

POS System

Job description

Wingstop’s mission is to serve the world flavor. Wingstop is the destination when you crave fresh never faked wings, hand-cut seasoned fries and any of our famous sides. For people who demand flavor in everything they do, there's only Wingstop. We are looking for team members who want to deliver a flavor experience.

As a cashier at Wingstop, an individual will have to take and give out orders to the kitchen staff. He/she will have to be quick and efficient in communicating with crew members and kitchen staff to make sure the guests get their orders on time. A cashier will have to balance their cash drawers, listen and solve customer queries, and replace food if necessary. The individual has to be an ideal team player as this is a very fast paced and strenuous job, which requires him/her to be in the good books of everyone, including the guests.

Essential Duties & Responsibilities:

• Greet and welcome customers entering the restaurant and calling into the restaurant.
• Place orders for customers in-person and over the phone; upsell and maintain knowledge of menu and sauce descriptions, along with new items and promotions.
• Accurately process cash, credit card and gift card transactions; verify age for alcohol purchases.
• Answer questions from customers and make menu recommendations.
• Monitor that all orders are read within Company quote times.
• Verify that all wings are presentable and double checking all orders before giving the order to the customer(s).
• Balance the register at the end of the shift; deliver the amount before the next shift.
• Assist in maintaining a clean workplace; keep Front of House (FOH) clean and stocked.
• Practice safe handling procedures by following all safety and sanitation guidelines; promote safety in the workplace.
• Maintain a professional and presentable appearance according to the company's Uniform Standards
• Receive and handle complaints from the customers and guide to the manager if the problem is beyond the scope of duties.
• Leave customer with a positive, long-lasting impression of their WINGSTOP experience.

Key Skills/Abilities:

• Computer literate and comfortable using computerized register (POS) systems.
• Possess great cash handling skills.
• Professional, polite, and reliable even when under stress.
• Must have excellent interpersonal and people skills.