Cash Vault & Player Services Specialist

Hollywood Casino at Charles Town Races; Charles Town (WV); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Day-one medical

401(k) matching

Annual bonus

Paid time off

Job summary

PENN Entertainment in Charles Town is hiring for a cashier-like role in our casino operations. You will handle cash transactions, balance vaults, and ensure accurate cash management with a focus on customer service and compliance.

The position requires a 21+ age, WV Lottery/Racing Commission licensing annually, and a minimum six months of money handling or cashier experience. Excellent communication and stamina in a fast-paced casino environment are essential.

Qualifications

• Six months cashier/money handling exp preferred.
• Excellent written and oral communication skills.
• Must be 21+ and obtain WV Lottery/Racing Commissions licensing every year.

Responsibilities

• Reconcile and balance transactions in back of house vault areas (Main Bank, Chip Bank, Marker Bank, TR).
• Maintain designated vault increases and decreases to inventory.
• Count and refill cassettes for cash dispensing and cash recycling units.
• Perform financial escorts to ensure smooth operations.
• Replenish and collect funds from cash recycling and cash dispensing units.
• Sort and redistribute cash and coin using sorting units.
• Troubleshoot and fix issues with cash recycling, dispensing, and sorting equipment.
• Assist other team members and management when needed.
• Comply with CTR/SARC regulations and company policies.
• Prepare cash count sheets, cash transfers, and other value paperwork.
• Keep vault contents organized for easy counting at shift change.
• Prepare and reconcile cash banks and sales for outlets.
• Verify counts from Count Team drops and currency deposits.

Skills

Money handling

Customer service

Communication skills

Education

High school diploma or equivalent

Job description

PENN Entertainment in Charles Town is hiring for a cashier-like role in our casino operations. You will handle cash transactions, balance vaults, and ensure accurate cash management with a focus on customer service and compliance.

The position requires a 21+ age, WV Lottery/Racing Commission licensing annually, and a minimum six months of money handling or cashier experience. Excellent communication and stamina in a fast-paced casino environment are essential.