Cash Register Administrator

LCH Lab. Corp. of America Holdings; Burlington (NC); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401(k)

Paid Time Off / PTO

Job summary

Labcorp is seeking a Cash Register Administrator to support the Patient Easy Pay system and related banking setup for phlebotomy operations. You will install, configure, and troubleshoot the cash register software, manage user access, and resolve payment processing issues.

The role requires strong problem‑solving, Excel proficiency, and clear communication with departments across the organization. Monday–Friday 8:00am–5:00pm; hourly pay $20–$30; application window closes 10/5/2026.

Qualifications

• High School or GED equivalent plus 3 years of Healthcare Revenue Cycle Management or Labcorp IT Support experience.
• Preferred: Bachelor’s degree with 5+ years of Healthcare Revenue Cycle Management and IT Support experience.

Responsibilities

• Install and support the Patient Easy Pay (PEP) cash register application for phlebotomy.
• Provide telephone and system support for payment processing, setup, access, and troubleshooting.
• Coordinate Treasury setup for merchant IDs and bank accounts for new PSC and IOP locations.
• Collaborate with Phlebotomy, Treasury, AR, IT, and management to resolve issues and maintain training materials.

Skills

Healthcare Revenue Cycle Management

IT Support

Analytical skills

Communication skills

Education

High School Diploma

Tools

LCBS

LCLS

PEP

DTS

Excel

Windows

Job description

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives. Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives. Labcorp’s Cash Register Support Team has an exciting opportunity for a Cash Register Administrator. This role can best be summarized as an all-inclusive, dedicated helpline for Phlebotomy with a patient-facing, internal cash collecting software application.

Work Schedule

Monday – Friday; 8:00am-5:00pm (Flexible- up to 10:00a start)

Job Responsibilities

• Collection and entry of necessary information for site setup of merchant ID numbers and bank account creation.
• Monitor throughout the process of merchant ID setup, notify Treasury of issues/delays and coordinate and install the cash register software with appropriate serial numbers, merchant ID numbers and user access.
• Setup access to DTS (Digital Deposit System).
• Troubleshoot and determine needed action for issues with the cash register, payment processing and/or deposit problems via telephone support incoming from PSC and IOP staff.
• Recreate needed deposit pickup requests.
• Work closely with Treasury, Corporate AR, Divisional IT, PSC Supervisors/Managers and Phlebotomy to coordinate resolution of banking/balancing issues.
• Review weekly divisional audit files from the cash sales process to ensure compliance with company policies, business procedures and internal controls.
• Report/investigate all missing funds.
• Resolve system issues from the daily/weekly exception report.
• Research exception items on LCBS, LCLS, and PEP cash register to identify issues.
• Determine the appropriate action to resolve, issue adjustments, request missed payment postings, correct system pricing issues with cash sales, and approve patient billing for reflex testing or balance billing to ensure patients are billed appropriate amounts.
• Work with appropriate departments to establish and maintain training materials and standard operating procedures for Patients Easy Pay and DTS functions.
• Recommend training opportunities to PSC Supervisor/Manager for end users.
• Work with Divisional IT to identify connectivity issues or equipment issues which impact the overall performance of patient easy pay.

Minimum Qualifications

• High School or GED equivalent plus 3 years of Healthcare Revenue Cycle Management or Labcorp IT Support experience

Preferred Qualifications

• Bachelor’s degree with 5 or more years of Healthcare Revenue Cycle Management and IT Support experience Remote software use and understanding RCM Systems and IT Support experience Network or Application Support

Additional Job Standards

• Strong analytical and problem-solving skills.
• Ability to evaluate, recommend/fix application issues as well as develop processes needed to support application use.
• Excellent interpersonal, coaching, and communication skills needed, including the ability to communicate complex procedures clearly and concisely, both orally and in writing to phlebotomists, supervisors, managers, and divisional leadership.
• Excellent computer skills; extensive working experience with Excel, Word, Outlook, and Windows functionality as well as LCLS and LCBS.
• Prior experience with remote software use in a help desk environment beneficial.

Application Window Closes: 10/5/2026

Hourly Range: $20.00 - $30.00 All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.

The Cash Register Administrators primary purpose is to provide installation, technical support, and guidance to our phlebotomy department for the Patient Easy Pay cash register application (PEP) according to applicable company standards and/or regulatory statues, policies and procedures. This role assists callers with a variety of issues that may be experienced using the point-of-sale system such as system setup, user access, payment processing errors, and hardware or software malfunction. In addition, a Cash Register Administrator is expected to initiate the Treasury set up process for merchant identification numbers which are needed to install PEP and create bank accounts for new PSC and IOP locations. The Cash Register Administrator needs to be able to effectively communicate with various departments within Labcorp including Phlebotomy, Divisional Management, Revenue Cycle Management, IT, AR Accounting, and Treasury. The Cash Register Administrator needs to fully understand how PEP interacts with LCBS, LCLS, pricing and any issues which may arise to ensure patients are able to make payments on time-of-service encounters, past due balances, provide credit card capture opportunities and receive proper balance billing invoices.

Benefits

• Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.
• Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan.
• Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.

Labcorp is proud to be an Equal Opportunity Employer

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

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We believe in the power of science to change lives. Labcorp is a leading global life sciences company that provides vital information to help doctors, hospitals, pharmaceutical companies, researchers, and patients make clear and confident decisions. Through our unparalleled diagnostics and drug development capabilities, we provide insights and accelerate innovations to improve health and improve lives. Here, you can join our nearly 70,000 employees, serving clients in more than 100 countries, as we work together to transform approaches to patient care.