Cash Refund Representative

Integra Connect; Akron (OH); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

Paid Time Off

401k with employer match

Paid Holidays and Floating Holiday

Job summary

Integra Connect is seeking a Cash Refund Representative to research accounts, make calls, and complete adjustments or payment transfers. You will handle returned refunds, UTLs, pre-approvals, cash queues, credit card refunds, unclaimed property, and manual refund requests.

You may also work on special projects as directed by the cash team leadership. The role requires one year of related office experience, a high school diploma or GED, and the ability to work from the Akron, OH office at least

Qualifications

• High school diploma or GED required.
• Associate degree or certificate of completion from a billing and coding school preferred.
• One (1) year prior related office work experience required; Previous cash receipts experience preferred.
• Must be located within driving distance of Akron, OH office. There is a requirement that this position work in the office, on the average, one day per week.
• Understand Medical transportation and billing processes; Terminology on a Patient Care Report (PCR), Hospital Face Sheet, and/or a Computer Aided Dispatch (CAD) Sheet and Insurance terminology.

Responsibilities

• Pre-approve refunds and Process returned refunds and manual checks.
• Process all adjustments through cash work bins and spreadsheets.
• Process refunds to credit cards.
• Support other departments with specific issues and questions; take on special projects when needed.
• Process refunds and unclaimed property.
• Post adjustments and write off reversals from A/R Follow up when necessary.

Skills

Office experience

Attention to detail

Team player

Education

High school diploma or GED

Associate degree or billing/coding certificate

Job description

The Cash Refund Representative will research accounts, make telephone calls, and complete adjustments/payment transfers as needed. A representative will research and resolve returned refund checks, research and process UTL (Unable to Locate), pre-approve refunds, work designated cash queues, process credit cards, work unclaimed property, and complete manual refund requests as needed. This position will also work on special projects as designated by the manager and/or director of the cash team as needed.

Responsibilities:

• Pre-approve refunds and Process returned refunds and manual checks.
• Process all adjustments through cash work bins and spreadsheets.
• Process refunds to credit cards.
• Support other departments with specific issues and questions; take on special projects when needed.
• Process refunds and unclaimed property.
• Post adjustments and write off reversals from A/R Follow up when necessary.

Qualifications:

• High school diploma or GED required.
• Associate degree or certificate of completion from a billing and coding school preferred.
• One (1) year prior related office work experience required; Previous cash receipts experience preferred.
• Continually learn and evolve to maintain an excellent working knowledge of team objectives, duties, tasks, processes, and production.
• Understand Medical transportation and billing processes; Terminology on a Patient Care Report (PCR), Hospital Face Sheet, and/or a Computer Aided Dispatch (CAD) Sheet and Insurance terminology.
• Must be located within driving distance of Akron, OH office. There is a requirement that this position work in the office, on the average, one day per week.

Integra Connect, LLC provides a comprehensive benefits plan

• Medical/Dental/Vision Insurance beginning the 1st of the month following your date of hire
• Paid Time Off
• 401k with employer match
• Paid Holidays and Floating Holiday

Equal Opportunity Employer