CASH MANAGEMENT SUPPORT SPECIALIST

Stockman-Bank-of-Montan; Miles City (MT); Presencial; USD 38 000 - 52 000; Tempo integral

Resumo da oferta

Stockman Bank of Montana is seeking an entry-level Cash Management Support Specialist in Miles City, MT. You will learn digital business banking tools, assist clients with onboarding and login, and collaborate with operations and technology teams to ensure smooth service.

The role emphasizes strong customer service, attention to detail, and effective communication, with training provided and opportunities to grow in a banking environment.

Qualificações

• Strong commitment to providing exceptional customer service.
• Ability to organize and prioritize tasks and projects.
• Attention to detail and accuracy in work.
• Strong written and verbal communications skills.
• Microsoft Office proficiency (Word, Excel, Outlook).

Responsabilidades

• Understand how Stockman Bank's electronic business banking services function.
• Onboard new client records in Cash Management and perform file maintenance reviews.
• Troubleshoot and resolve customer issues with cash management services.
• Assist new clients with log in and familiarize them with eBiz features.
• Perform other duties as assigned.

Conhecimentos

Customer service

Task prioritization

Attention to detail

Written and verbal comms

MS Office

Formação académica

High School diploma

Descrição da oferta de emprego

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

CASH MANAGEMENT SUPPORT SPECIALIST

5 ADMINISTRATIVE 11 - Miles City Main, Miles City, MT, US 1 Attachments

5 days ago Requisition ID: 4413

Stockman’s Cash Management Department is headquartered in our Miles City office.

If you like working with people, are comfortable with technology, and enjoy variety in your workday then come join our growing Cash Management team! For those seeking a professional career in an ever-evolving digital environment, this position is for you. Business Online Banking Specialist will gain knowledge of how commercial businesses use our services to efficiently and effectively flow their cash. These digital channels include online banking, electronic money movement, remote deposit capture and fraud prevention. This position is entry level and excellent customer service skills are a must.

Position General Responsibilities

A Business Online Banking Specialist will gain a good understanding of our digital solutions for our business customers including online banking, electronic money movement, remote deposit capture (RDC) and Positive Pay (a check/ACH fraud prevention tool).

Education, Experience and Certification Requirements

Note: Only minimum responsibilities are listed. Other responsibilities may be required as requested by management.

Minimum Qualifications

• Strong commitment to providing exceptional customer service
• Ability to organize and prioritize tasks, and projects
• Attention to detail
• Strong written and verbal communications skills
• Microsoft Office proficiency (Word, Excel, Outlook)
• High School diploma or equivalency

Preferred

• Previous bank experience
• 1-2 years previous customer service experience

Dimension of Job

This position will need to understand how Stockman Bank of Montana’s electronic business banking services function including internet business banking, business e-solutions and related cash management services. We are willing to train the right candidate! This individual will work closely with technology, central operations, branch operations and market cash management specialists.

Position Specific Responsibilities, Duties and Competencies

Cash Management Onboarding

• New client record setup in Cash Management
• Cash Management file maintenance review

Cash Management Call Center

• Troubleshoot and resolve customer issues with cash management services and other supporting services
• Assist new clients through the log in process and familiarise new clients with the functions within eBiz access

Any other duties assigned

For full description, which includes physical mental demands please see attachment.

Attachments (1)

Cash_Management_Support_Specialist_I.pdf