CASH MANAGEMENT SUPPORT SPECIALIST

Stockman-Bank-of-Montan; Miles City (MT); On-site; USD 42,000 - 60,000; Full time

Job summary

Stockman Bank of Montana is seeking a Cash Management Support Specialist in Miles City, MT. The role focuses on helping business customers use online banking, electronic money movement, RDC, and fraud prevention tools. Training is provided, with emphasis on exceptional customer service.

The position supports onboarding, maintenance, and troubleshooting of cash management services within a dynamic team; prior banking exposure is preferred but not required.

Qualifications

• Strong commitment to providing exceptional customer service.
• Ability to organize and prioritize tasks, and projects.
• Strong written and verbal communications skills.
• High School diploma or equivalency.

Responsibilities

• New client record setup in Cash Management.
• Cash Management file maintenance review.
• Cash Management Call Center: troubleshoot and resolve issues.
• Assist new clients through the login process and familiarize with eBiz access.

Skills

Customer service

Organization

Communication

High school diploma

Bank experience

Customer service experience

Education

High School diploma or equivalency

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

CASH MANAGEMENT SUPPORT SPECIALIST

5 ADMINISTRATIVE Miles City, MT, US 1 Attachments

Stockman’s Cash Management Department is headquartered in our Miles City office.

If you like working with people, are comfortable with technology, and enjoy variety in your workday then come join our growing Cash Management team! For those seeking a professional career in an ever-evolving digital environment, this position is for you. Business Online Banking Specialist will gain knowledge of how commercial businesses use our services to efficiently and effectively flow their cash. These digital channels include online banking, electronic money movement, remote deposit capture and fraud prevention. This position is entry level and excellent customer service skills are a must.

Position General Responsibilities:

A Business Online Banking Specialist will gain a good understanding of our digital solutions for our business customers including online banking, electronic money movement, remote deposit capture (RDC) and Positive Pay (a check/ACH fraud prevention tool).

Education, Experience and Certification Requirements

Note: Only minimum responsibilities are listed. Other responsibilities may be required as requested by management.

MINIMUM QUALIFICATIONS

• 1. Strong commitment to providing exceptional customer service
• 2. Ability to organize and prioritize tasks, and projects
• 4. Strong written and verbal communications skills
• 6. High School diploma or equivalency

Preferred:

• 2. 1-2 years previous customer service experience

Dimension of Job:

This position will need to understand how Stockman Bank of Montana’s electronic business banking services function including internet business banking, business e-solutions and related cash management services. We are willing to train the right candidate! This individual will work closely with technology, central operations, branch operations and market cash management specialists.

Position Specific Responsibilities, Duties and Competencies

Cash Management Onboarding

Stockman’s Cash Management Department is headquartered in our Miles City office.

If you like working with people, are comfortable with technology, and enjoy variety in your workday then come join our growing Cash Management team! For those seeking a professional career in an ever-evolving digital environment, this position is for you. Business Online Banking Specialist will gain knowledge of how commercial businesses use our services to efficiently and effectively flow their cash. These digital channels include online banking, electronic money movement, remote deposit capture and fraud prevention. This position is entry level and excellent customer service skills are a must.

Position General Responsibilities:

A Business Online Banking Specialist will gain a good understanding of our digital solutions for our business customers including online banking, electronic money movement, remote deposit capture (RDC) and Positive Pay (a check/ACH fraud prevention tool).

Education, Experience and Certification Requirements

Note: Only minimum responsibilities are listed. Other responsibilities may be required as requested by management.

MINIMUM QUALIFICATIONS

• 1. Strong commitment to providing exceptional customer service
• 2. Ability to organize and prioritize tasks, and projects
• 4. Strong written and verbal communications skills
• 6. High School diploma or equivalency

Preferred:

• 1. Previous bank experience
• 2. 1-2 years previous customer service experience

Dimension of Job:

This position will need to understand how Stockman Bank of Montana’s electronic business banking services function including internet business banking, business e-solutions and related cash management services. We are willing to train the right candidate! This individual will work closely with technology, central operations, branch operations and market cash management specialists.

Position Specific Responsibilities, Duties and Competencies

Any other duties assigned

For full description, which includes physical mental demands please see attachment.

Cash Management Onboarding

• New client record setup in Cash Management
• Cash Management file maintenance review

Cash Management Call Center

• Troubleshoot and resolve customer issues with cash management services and other supporting services
• Assist new clients through the log in process and familiarize new clients with the functions within eBiz access

Attachments (1)

Cash_Management_Support_Specialist_I.pdf