Cash Management Specialist — Client Setup & Support

Citizens Alliance Bank; Clara City (MN); On-site; USD 24,000 - 36,000; Full time

Job summary

Citizens Alliance Bank is seeking a detail-oriented Cash Management Specialist to coordinate daily support for cash management products and services. Under supervision, you will set up, service, and maintain these offerings for business customers, ensure due diligence, and resolve client inquiries.

The role involves traveling to client locations for equipment installations and training, reviewing documentation for accuracy, and providing timely issue resolution.

Qualifications

• Required high school diploma or GED and ongoing education.
• Three to five years of banking experience.
• Proficiency in Microsoft Office.

Responsibilities

• Assists in establishing and maintaining relationships with business customers related to cash management products and services.
• Assist with customer set-up and service maintenance on all cash management products and services for new and existing customers.
• Reviews and maintains customer files, monitors product usage and system operations.
• Travels to client's place of business to provide equipment and software installation, training, education, and troubleshooting as needed.
• Provide cash management support by reviewing documentation for accuracy and tracking exceptions.
• Assist with training customers and bank employees in all cash management services.
• Maintain confidentiality of sensitive customer and proprietary information.
• Perform tasks independently and work as a team member to coordinate workflow.
• Stay updated on regulations and bank policies related to cash management.
• Complete daily, monthly, and annual reporting for cash management products and services.

Skills

Banking experience

Customer service

Relationship building

Education

High School diploma or GED

Continuing Education to maintain job knowledge

Tools

Microsoft Office

Job description

Citizens Alliance Bank is seeking a detail-oriented Cash Management Specialist to coordinate daily support for cash management products and services. Under supervision, you will set up, service, and maintain these offerings for business customers, ensure due diligence, and resolve client inquiries.

The role involves traveling to client locations for equipment installations and training, reviewing documentation for accuracy, and providing timely issue resolution.