Cash Management Specialist

First American; United States; Remote; USD 29,000 - 39,000; Full time

Benefits offered by this job

Employee stock purchase plan

Medical, dental, vision benefits

401(k) and PTO

Job summary

First American is seeking a Cash Management Specialist in the United States to handle payment processing, resolve exceptions, and document work items. You will identify issues, research root causes, and contribute to process improvements while supporting internal and external audit requests.

The role requires a High School diploma or equivalent and 1–3 years in financial services. Strong MS Office skills, analytical thinking, and customer service focus are essential.

Qualifications

• High School diploma or equivalent required.
• 1-3 years of experience in financial services preferred.
• Experience in financial services industry a plus.

Responsibilities

• Process transactions accurately and timely per guidelines.
• Identify, research, and resolve issues.
• Document disposition of work items and maintain department docs.
• Assist with audits and respond to requests.
• Communicate trends and problems with recommended solutions to management.

Skills

MS Office

Analytical

Problem-solving

Customer service

Written & verbal communication

Education

High School diploma or equivalent

Tools

None

Job description

Who We Are

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

What We Do

A Cash Management Specialist is responsible for all activities related to payment processing. Processes payments promptly and accurately and clears all exception items in a timely manner.

How You’ll Contribute

• Process transactions accurately and timely in accordance with departmental and investor guidelines
• Ensures exception items are identified and resolved in a timely manner
• Document the system with comments regarding disposition of work items
• Identify, research, and resolve issues
• Make recommendations for the improvement of controls and processes within the department
• Assist with internal or external audit requests
• Communicate any trends and / or problems with recommended solutions to management
• Assist with the creation and maintenance of department documentation; including, but not limited to, policies and procedures
• Other duties and tasks, as assigned

What You’ll Bring

Required Education, Experience, Licensure & Certification

• High School diploma or equivalent
• 1-3 years of experience
• Financial Services Industry experience a plus

Knowledge, Skills & Abilities

• Strong PC skills and knowledge of MS Office products and company operating systems
• Analytical
• Problem-solving skills; organized
• Customer service, team and goal oriented
• Working knowledge of fundamental concepts, practices and procedures of department
• Good verbal and written communication skills
• Establishes effective working relationships at the work group level

Pay Range: $21.24 - $28.31 Hourly

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer

By choice, we don’t simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it’s the right thing to do, but because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.