Cash Management Specialist - JAX

First American; Jacksonville (FL); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k

Employee stock purchase plan

Job summary

First American is seeking a Cash Management Specialist in Jacksonville, FL to process payments accurately and promptly, and to resolve exception items within guidelines. The role involves documenting dispositions, researching issues, and supporting audits.

You will work with established processes, contribute to improving controls, and assist with department documentation and cross-functional communication. A strong customer service mindset and solid MS Office skills are essential.

Qualifications

• High School diploma or equivalent.
• 1-3 years of experience.
• Financial Services Industry experience a plus.

Responsibilities

• Process transactions accurately and timely in accordance with departmental and investor guidelines.
• Ensures exception items are identified and resolved in a timely manner.
• Document the system with comments regarding disposition of work items.
• Identify, research, and resolve issues.
• Make recommendations for the improvement of controls and processes within the department.
• Assist with internal or external audit requests.
• Communicate any trends and / or problems with recommended solutions to management.
• Assist with the creation and maintenance of department documentation; including, but not limited to, policies and procedures.
• Other duties and tasks, as assigned

Skills

MS Office

Analytical

Problem solving

Customer service

Written communication

Education

High School diploma or equivalent

Job description

Who We Are

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

What We Do

A Cash Management Specialist is responsible for all activities related to payment processing. Processes payments promptly and accurately and clears all exception items in a timely manner.

How You'll Contribute

• Process transactions accurately and timely in accordance with departmental and investor guidelines
• Ensures exception items are identified and resolved in a timely manner
• Document the system with comments regarding disposition of work items
• Identify, research, and resolve issues
• Make recommendations for the improvement of controls and processes within the department
• Assist with internal or external audit requests
• Communicate any trends and / or problems with recommended solutions to management
• Assist with the creation and maintenance of department documentation; including, but not limited to, policies and procedures
• Other duties and tasks, as assigned

What You'll Bring

Required Education, Experience, Licensure & Certification

• High School diploma or equivalent
• 1-3 years of experience
• Financial Services Industry experience a plus

Knowledge, Skills & Abilities

• Strong PC skills and knowledge of MS Office products and company operating systems
• Analytical
• Problem-solving skills; organized
• Customer service, team and goal oriented
• Working knowledge of fundamental concepts, practices and procedures of department
• Good verbal and written communication skills
• Establishes effective working relationships at the work group level

Pay Range: $21.24 - $28.31 HourlyThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer

By choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work.

First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.