Cash Management Services Teller Lead

Loomis US; Boylston (MA); On-site; USD 24,000 - 27,000; Full time

Job summary

Loomis US is seeking a Cash Management Service Teller Lead in Boylston, MA. You will supervise cash operations within a vaulted facility, ensure accuracy and security of funds, and coach CMS personnel to meet productivity and compliance goals.

This hourly role offers opportunities for advancement within Loomis and a clear path from entry positions to leadership, with responsibilities spanning staff development, audits, and customer service.

Qualifications

• Experience supervising cash operations.
• Ability to train and develop CMS staff.
• Commitment to accuracy, security, and compliance.

Responsibilities

• Supervise workflow of cash operations within a vaulted facility.
• Monitor staff performance and ensure security of all funds in transit.
• Provide training and coaching to CMS personnel and resolve discrepancies.

Skills

Supervision

Staff coaching

Attention to detail

Customer service

Job description

With a network of nearly 200 branches, Loomis armored transportation, cash management centers, and cash inventory vaults keep cash flowing throughout financial institutions and retail businesses across the US. Loomis prides itself on providing employees with opportunities for career advancement and job satisfaction. In fact, many of our company’s managers, vice presidents, and corporate executives started out in the branches as driver/guards and tellers. Our work can be challenging, but the thousands who have stayed with our company for decades will tell you that if you have the desire to learn and the drive to succeed, Loomis is the place to be. Come join our team!

CASH MANAGEMENT SERVICE TELLER LEAD

Supervise workflow of cash operations within a vaulted facility, to include deposit/ATM residual cash verification, change order preparation, and currency/coin inventory management; while providing services to large banks, correspondent and niche banks, large corporate and small commercial entities, and coin and ATM customers. Monitor staff performance. Ensure accountability and security of all funds transiting the branch and adhere to compliance, industry standards, audit requirements, and company policies. Assure quality customer service, schedule staffing to meet productivity goals, and approve exception processing.

General Functions

• Implement, monitor, and provide feedback on policies and procedures to ensure accountability and security of all currency and coin in transit daily.
• Provide feedback on staffing, hiring, performance appraisals, promotions, and staff development.
• Review and enforce operating systems and procedures within the branch and dependent procedures outside the department.
• Update as needed to ensure process effectiveness and control, accountability, and security of all cash movement and inventory information.
• Problem solving-quickly and accurately resolve out of balance conditions.
• Communicate with internal, bank, or commercial customers to address and resolve problems, special requests, and/or discrepancy situations.
• Conduct routine audits and properly document audits as required by branch management and company policy.
• Assist in maintaining/improving branches.
• Lowers compliance rating.
• Take the lead in assuring that the standards/expectations are met, maintained, and challenged.
• Provide assistance in training and coaching all CMS personnel.
• Report any and all potential disciplinary actions and/or warnings to CMS Supervisor who consults CMS Manager who determine severity of action and observe corrective action plans/warnings to be addressed.
• Predict and/or evaluate productivity to maximize efficiency.
• Set the pace, accuracy, and speed sufficient to process the branch production minimum.
• Completion of any and all additional responsibilities that are assigned by the CMS Supervisor and /or Management Team Members on an “as needed\" basis.

Performance Requires

• Unrestricted ability to bend, squat, stoop, stand, walk, lift (up to 50 lbs.), sit, push, and pull.
• Unrestricted wrist, hand, and finger dexterity.
• Accuracy and speed sufficient to process the branch production minimum.
• Daily hours vary with work volume; supervisors are responsible for all work in their assigned area.
• Required to either open or close department.
• Demonstrate good work ethics in a professional manner to fellow Employees and Customer

Loomis is an Equal Opportunity Employer and Drug Free Workplace. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

Job Details

Job Family

Hourly

Job Function

Cash Management Service Teller

Pay Type

Hourly

Hiring Min Rate

17.75 USD

Hiring Max Rate

19.25 USD