Cash & Coin Vault Processer

Bank of Hawaii; Honolulu (HI); On-site; USD 42,000 - 54,000; Full time

Job summary

Bank of Hawaii is seeking a detail-oriented team member to process deposits, balance cash trucks, and handle customer inquiries with professionalism. You will coordinate with branches and armored couriers, prepare cash orders, and ensure accurate daily reconciliations.

Strong communication and math skills are essential, as is the ability to work flexible hours including weekends. This role emphasizes accuracy, security, and excellent service.

Qualifications

• High School diploma or GED is required.
• Minimum 2 years in banking, cash handling, accounting or related experience.
• Proficiency with PCs and Microsoft applications (Outlook, Word, Excel, PowerPoint) or similar software.
• Ability to operate required equipment after training; strong communication and math skills.

Responsibilities

• Process deposits received from customers and branches and balance as required, including releasing orders to armored couriers.
• Prepare outgoing cash orders for customers and branches.
• Handle communications via phone, email, fax, or mail including deposit discrepancies and customer inquiries; research and resolve issues.
• Balance cash trucks and follow cash handling guidelines; maintain daily reconciliation within timeframes.
• Provide team support to meet goals and deadlines and stay informed on department functions.
• Perform other duties as assigned.

Skills

Communication

Customer Experience

Data Entry

Detail Orientation

Organization

Task Management

Transaction Processing

Education

High School diploma or GED

Tools

Outlook

Word

Excel

PowerPoint

Job description

Under the direction of the Manager, this position provides quality service and support to internal and external customers by processing transactions, answering questions, responding to inquiries and service requests in a timely and professional manner while adhering to Vault Services & Operations (VSO) standard safety requirements.

Responsibilities

Provides quality service and support in a professional manner, meeting the bank's service guarantees/standards by processing (receives, verifies and balances) deposits received from customers and branches and releases orders to armored couriers. Prepares outgoing cash orders for customers and branches. Fields all communications via telephone, email, fax, or mail including customer deposit discrepancy notifications, customer inquiries and disputes and researches and resolves problems and processes customer requests.

Balances cash trucks and adheres to cash handling guidelines. Assists with various validation processes, as assigned by VSO management. Ensures daily bag and reconciliation is balanced, reviewed, and completed accurately within established timeframes.

Provides team support in meeting team goals and daily deadlines. Works with teammates, to maintain current working knowledge of the various functions within the department.

Performs other miscellaneous job responsibilities and duties as assigned.

Qualifications

High School diploma or G.E.D.

Minimum 2 years in banking, cash handling, accounting or related experience.

Demonstrated proficiency with personal computers in a networked environment and Microsoft applications (Outlook, Word, Excel, and PowerPoint) or similar software. Knowledge of or ability to use Bank software and systems. Ability to independently operate required equipment after training period.

Demonstrated verbal and written communication skills. Analytical ability and math skills sufficient to balance cash trucks. Able to work independently with frequent interruptions. Must have effective interpersonal skills with a positive, can-do attitude focused on teamwork and partnership. Must be able to lift/transport up to 50 pounds and be able to stand for extended periods of time. Able to work flexible hours, including weekends and shift work.

As a Bank of Hawaii employee, you ensure (or assist with ensuring) compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act. Delivering exceptional customer experiences is at the heart of what we do at Bank of Hawaii. We listen, understand and deliver what our customers need to help them build a better tomorrow. We are an EEO/AA employer, including disability and veterans. For Bank of Hawaii's full EEO statement, please visit

Beaches & Islands

Required Skills

• Communication
• Customer Experience
• Data Entry
• Detail Orientation
• Organization
• Task Management
• Transaction Processing