Cash Application Supervisor, Shared Services

Oldcastle Inc.; Alpharetta (GA); Hybrid; USD 60,000 - 90,000; Full time

Job summary

An established industry player is seeking a Cash Application Supervisor to lead a dynamic team focused on payment processing and cash reporting. This role is pivotal in managing performance indicators and ensuring compliance with policies while fostering a culture of continuous improvement. You will oversee a team dedicated to enhancing efficiency in cash application processes, driving automation, and maintaining strong stakeholder relationships. With a commitment to outstanding customer service, this position offers the opportunity to influence key financial operations within a collaborative environment. If you thrive in a fast-paced setting and are passionate about finance, this is the perfect challenge for you.

Benefits

Highly competitive base pay

Comprehensive medical benefits

Dental benefits

Disability benefits

Group retirement savings program

Health and wellness programs

Inclusive culture for growth

Internal promotion opportunities

Qualifications

• 5+ years in finance and accounting functions.
• 3+ years leading teams in shared services environment.
• Familiarity with designing and standardizing processes.

Responsibilities

• Lead Cash Application sub-team in processing payments.
• Analyze performance indicators and service agreements.
• Promote continuous improvement in cash application processes.

Skills

Problem-solving skills

Decision-making skills

Communication skills

Stakeholder engagement

Leadership

Customer service orientation

Process improvement

Education

Bachelor’s degree or equivalent work experience

Tools

SAP

Job description

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Cash Application Supervisor, Shared Services

Job ID: 510585

CRH's Americas Materials, a division of CRH, is the leading vertically integrated supplier of aggregates, asphalt, ready mixed concrete and paving and construction services in North America. Our operations span North America with over 28,000 employees at close to 1,600 locations in 43 US States and 2 Canadian provinces.

Job Summary:

The Cash Application Supervisor will lead a sub-team within the Cash Application shared services, focusing on payment reception, payment advices, cash application, and cash reporting. This role involves managing key performance indicators, service level agreements, and fostering a culture of continuous improvement. The supervisor ensures compliance with policies, procedures, and controls, supports external audits, and maintains familiarity with relevant financial systems and practices.

What Shared Service Does:

A Shared Services Center (SSC) centralizes critical business processes, streamlining operations, reducing costs, and delivering consistent quality. By consolidating areas such as finance, procurement, payroll, and reporting, SSC eliminates duplication, frees time for strategic priorities, and fosters efficiency. SSC's primary functions include:

• O2C (Order-to-Cash): Manages the customer journey from order to payment, driving smoother revenue processes.
• R2R (Record-to-Report): Enables robust financial reporting and accounting.
• P2P (Procure-to-Pay): Ensures timely vendor payments and strong supplier relationships. Manages the Travel and Expense program.
• Center of Excellence: Drives innovation and continuous improvement.
• Payroll (Hire-to-Retire): Ensures accurate, compliant employee payments.
• Shared Services enables companies to focus on growth and strategic goals while maintaining operational excellence.

Key Responsibilities

• Lead the Cash Application sub-team in processing payments and cash reporting.
• Analyze and manage performance indicators and service agreements.
• Promote continuous improvement and efficient cash application processes.
• Supervise and delegate tasks to meet business needs.
• Review cash application reports to identify fraud.
• Respond to escalated inquiries related to cash application.
• Commit to outstanding customer service.
• Stay updated on best practices and trends in cash application and related technologies.
• Identify and promote process improvements and automation.
• Influence and negotiate with various stakeholders.
• Monitor cash application and operational controls.
• Ensure compliance with policies and procedures.
• Coordinate with localized operating companies.
• Perform related duties as assigned.
• Maintain familiarity with the chart of accounts and SAP code block elements.

Team Management

• Collaborate with Opportunity to Cash Lead and other managers.
• Contribute to talent management strategy.
• Enhance team culture and support business needs.
• Maximize employee retention through recognition and motivation.
• Conduct performance reviews and career development sessions.
• Coach employees for engagement and professional growth.

Performance Management

• Drive process improvements and efficiency.
• Promote automation over manual work.
• Ensure sub-team meets timelines and manages risks.
• Develop partnerships with business representatives.
• Liaise with key stakeholders to ensure service levels.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Minimum 5 years in finance and accounting functions.
• Minimum 3 years with SAP or equivalent ERP in shared services.
• Minimum 3 years leading others in a shared services environment.
• Familiarity with designing and standardizing processes.
• Preferred experience in building products/construction industry.
• Proven leadership and customer service track record.

Knowledge/Skill Requirements

• Excellent problem-solving and decision-making skills.
• Understanding of business processes in heavy building materials and construction.
• Effective communication with leadership.
• Strong stakeholder engagement and messaging skills.
• Ability to lead, motivate, and guide teams.
• Excellent written and verbal communication skills.
• Familiarity with finance and accounting activities.
• Ability to lead by example and navigate competing priorities.
• Understanding of business strategy and tactical planning.
• Team player with strong computer skills.
• Familiarity with invoices, sales orders, credit memos, and bank deposits.
• Process improvement and technology-enabled efficiency skills.
• High customer service orientation.

Physical Requirements

• Ability to communicate by telephone and in person.
• Use of a computer for word processing, email, and document preparation.
• May require extended periods of sitting.
• Normal office conditions with a quiet noise level.
• Hybrid role with flexible work options and some in-person presence.

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

CRH Americas Materials Inc. is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability

Date: May 9, 2025

Nearest Major Market: Alpharetta
Nearest Secondary Market: Atlanta