Cash Application Coordinator

Total Quality Logistics; Cincinnati (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health, Dental, Vision coverage

401(k) with company match

Tuition reimbursement

Advancement opportunities

Referral bonuses

Fortune Best Companies to Work For

Job summary

Total Quality Logistics is hiring for a Cash Application Coordinator in Cincinnati. You will apply customer payments and ensure accurate matching to invoices, respond to inquiries, and support cash flow with a focus on service levels.

The role requires attention to detail, strong communication, and proficiency with Excel and MS Office. On-site work with benefits including health/dental/vision and tuition reimbursement is offered.

Qualifications

• High school diploma required; associate or bachelor's preferred.
• Experience in banking, AR, or payment processing preferred.
• Customer service oriented with attention to detail.
• Proficient with Microsoft Office, especially Excel.

Responsibilities

• Apply customer payments by matching cash, checks, ACH/wire, and credit card transactions.
• Correlate payment remittances to payments and request remittances as needed.
• Meet daily productivity goals and service levels.
• Provide professional customer service to sales and other stakeholders.
• Respond to emails in the Cash Application inbox.
• Notate unapplied cash, Other AR, and miscellaneous payments.
• Proactively communicate issues with leadership.
• Identify opportunities to improve processes.
• Develop knowledge of cash applications and its impact on cash flow.

Skills

Customer service

Communication

Time management

Attention to detail

Organizational skills

Education

High school diploma or equivalent

Associate degree

Bachelor's degree

Tools

Excel

Microsoft Office

Job description

About the role:

The Cash Application team is responsible for correlating and applying customer payments to open invoices, requesting payment remittances as needed, and replying to emails in the Cash Application inbox. The Cash Application Coordinator is primarily responsible for the cash application processes but should have a working understanding of other Cash Operations processes to be able to work cross-functionally within the team.

What's in it for you:

• Compensation starting at $17.50/hour
• Health, Dental and Vision coverage to best fit your needs, including a plan that takes $0 out of your paycheck + 401(k) with company match
• Advancement opportunities with structured career paths
• Up to $5,000/yr in tuition reimbursement
• Employee referral bonus opportunities
• We win wherever we go - Voted a Fortune 100 Best Companies to Work For (2023) and Forbes America's Best Employers (2022)

What you'll be doing:

• Apply customer payments by matching cash, checks, ACH/wire, and credit card transactions utilizing cash application software.
• Correlate payment remittances accurately to payments, and request remittances as needed.
• Ensure daily productivity goals and established service levels are met.
• Provide outstanding customer service to the sales floor as well as other internal/external customers with professional and timely communication.
• Responding to and working emails in the Cash Application inbox.
• Properly notate cash put on account (unapplied cash), Other AR, and miscellaneous payments.
• Proactively communicate potential issues by addressing them early with leadership.
• Identify and communicate process improvement opportunities.
• Develop a working knowledge of cash applications and how it impacts unapplied cash, broker commission and cash flow.

What you need:

• High school diploma or equivalent required; associate or bachelor's degree preferred
• Experience in banking, accounts receivable, or payment processing preferred
• Customer service oriented
• Ability to manage time constraints and effectively manage deadlines
• Excellent communication skills with great attention to detail
• Proficient with Microsoft Office products including Excel
• Strong organizational skills

Where you'll be:

4289 Ivy Pointe Blvd., Cincinnati, Ohio 45245

Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.