Cash and Trade Processing Senior Manager

Citibank (Switzerland) AG; Newark, Northern (DE, KY); Hybrid; USD 110,000 - 140,000; Full time

Job summary

Citibank (Switzerland) AG is seeking a senior production support leader to oversee a multi-site 24/7 operation, manage incidents and escalations, and drive process improvements. You will mentor teams, coordinate with IT and vendors, and ensure regulatory compliance across the Public Sector Lockbox operations in Newark, DE, and other sites.

The role requires 6–10 years in senior operations with trade/cash knowledge, strong analytical and leadership skills, and the ability to translate

Qualifications

• Bachelor's degree or equivalent work experience.
• 3+ years in Production Support, Application Support, Business Analysis, or Project/Program Management (preferred).
• 6-10 years in a related senior-level role with experience in trade/cash operations and management.

Responsibilities

• Lead a multi-site operational support team of 10+ staff across three 24/7 locations.
• Oversee production workflows, incidents, escalations, and issue resolution with IT and Vendors.
• Develop BRD/UAT materials and mentor team members in development plans.

Skills

People management

Production Support

Application Support

Business Analysis

Project management

Leadership

Communication

Analytical skills

Six Sigma/Lean

On-call/on-site coordination

Education

Bachelor's degree or equivalent work experience

Tools

MS Excel

MS Word

MS PowerPoint

MS Access

Job description

* Appropriately assess risk in business decisions, safeguarding Citigroup, its clients, and assets.* Drive compliance with applicable laws, rules, and regulations.* Adhere to Policy and apply sound ethical judgment.* Escalate, manage, and report control issues with transparency and urgency.* Effectively supervise the activity of others and create accountability and ownership of responsibilities.* Ensure procedures for all tasks are defined and known by the team* Ensure proper risk self-assessment items are identified and discussed with management and risk.* Mentor team members and provide support and guidance specific to individual development plans.* Ensure the team has a strong understanding of role, responsibility and performance expectations.* Create a team who is pro-active, accountable, and takes ownership.* Ability to effectively lead a team consisting of exempt and non-exempt staff.* Provide support, training, and coaching to production support analysts and UAT specialists.* Partner with group manager, business requestors, and cross-functional teams to oversee execution plans to drive business results, ensuring controls and compliance.* Advanced program or project management skills with a focus on translating program needs into requirements and timelines.* Ability to manage self and team members to drive execution and delivery against program objectives, including client SLA and client perceptible error resolution.* Identify program requirements, activities, and manage implementation of projects as assigned, working with appropriate cross-functional teams to execute.* Support technology-based projects, assisting with planning, requirements, procedure creation, training, and implementation.* Ability to think strategically, continuously looking for opportunities and efficiencies to meet evolving business needs.* Influence team members regarding efficiency and feasibility; recommend improvements to program design or production alternatives for more efficient use of marketing dollars.* Provide thought leadership and direction to functional groups.* Ability to strategize and analyze the impact of a change to the operation from a people, process, compliance, and client impact.* Identify and manage risk, minimizing outcomes and escalating where appropriate.* Ability to create, develop, and implement process improvement strategies.* Collaborate with stakeholders and cross-functional teams (internal and external partners/vendors) to launch campaigns and projects with high quality, within regulatory guidelines, and achieving desired results.* Work with Product partners on process changes impacting staffing and/or overall expense.* Ability to speak with and collaborate with cross-functional units within the bank, including senior officials and decision makers.* Manage a multi-site operational support team of 10+ staff members across three 24/7 Lockbox locations (Delaware, New York, Texas).* Manage a UAT team, partnering with development, IT project managers, business partners, and external vendors.* Represent Public Sector Lockbox in day-to-day management of Production Support issues, initiatives, and implementations for operations units in Newark, DE, Irving, TX, and Buffalo, NY.* Effectively manage the production workflow for all operational processes, providing technical, application, or hardware support.* Understand workflow and applications processes such as file management, transmission, mainframe process knowledge, file/report release, validation, audit tracking, reporting, escalation with support teams, root cause analysis of system issues, etc)Federal Reserve Bank).* Manage end-of-day extract and transmissions for Public Sector Agency clients, including mainframe process knowledge, file/report release, validation, audit tracking, and reporting.* Document technical, application, and hardware processes/procedures and train operation teams and new members.* Manage hardware and software vendors day-to-day relationship, ensuring operational deadlines/requirements are met and analyzing reported issues/trends.* Manage technical defects and issues as first and second-level support, determining when to report to Technology and Vendor support, and managing from report to resolution.* Initiate technical calls to address issues, conduct crisis management, and follow escalation frameworks.* Serve as a next-level escalation or manage issues as necessary, potentially requiring off-shift coverage.* Regularly review reported defects and issues with Technology partners and manage through to resolution.* Responsible for updating and reporting to the Management team regarding status, aging, and management of issues.* **Education:** Bachelor's degree or equivalent work experience.* **Experience:**+ People management experience required.+ 3+ years experience in Production Support, Application Support, Business Analysis, or Project/program Management (preferred).+ 6-10 years of experience in a related senior-level role with experience in trade/cash operations and management.+ Proven experience in creating and implementing processes that result in improved business performance.* **Technical Knowledge:**+ Knowledge of APS or lockbox operation is required.+ Manage operational hardware vendor support and performance.+ Understanding of core operation and technical principles.+ Intermediate to advanced knowledge of MS products (Excel, Word, PowerPoint, possibly Access) for status and incident reports.+ Development of Business Requirements Documentation (BRD) and UAT Experience preferred.* **Skills:**+ Effective verbal and written communication and strong analytical skills.+ Resolution-oriented approach required.+ Strong leader, self driven, and results-oriented.+ Strong documentation skills (technical documents, reports, meeting minutes, notes).+ Ability to communicate technical specs and solutions to a non-technical audience.+ Excellent interpersonal, analytical, and problem-solving skills.+ Six Sigma/Lean oriented with root cause and mitigation analysis skills with a sense of urgency through to resolution.* **Availability:** Flexible with work schedule - able to provide escalation/production support on-call, as needed, including many nights and weekends onsite* **Citizenship:** Must be a US citizen or US legal resident