Cash and Trade Processing Senior Manager

Citi; Newark (DE); On-site; USD 95,000 - 130,000; Full time

Job summary

Citi is seeking a senior Cash & Trade Proc Sr Manager in Newark, DE to lead a 10+ person team supporting 24/7 operational automation and robotic processing. You will oversee UAT, project implementations, and production support while ensuring risk, compliance, and performance targets are met.

The role requires strong leadership, cross-functional collaboration, and the ability to manage complex operations and budget considerations.

Qualifications

• Education: Bachelor’s degree or equivalent work experience.
• People management experience required.
• 3+ years in Production Support, Application Support, Business Analysis, or Project/program Management (preferred).
• 6-10 years of experience in a related senior-level role with experience in trade/cash operations and management.
• Knowledge of APS or lockbox operation is required.
• MS Office knowledge for status and incident reports (Excel/Word/PowerPoint).
• Six Sigma/Lean orientation with root-cause and mitigation analysis skills.

Responsibilities

• Oversee daily operations for multiple teams and unit leads.
• Ensure teams meet performance and quality expectations.
• Manage staff resource allocation and assist with budget oversight.
• Resolve complex issues with significant departmental impact.
• Lead production support and UAT initiatives across the organization.
• Coordinate with technology partners on issue resolution and improvements.

Skills

People management

Leadership

Communication

Analytical skills

Problem solving

Team coordination

On-call availability

Education

Bachelor's degree or equivalent work experience

Tools

MS Excel

MS Word

MS PowerPoint

MS Access

Job description

Job Summary

The Cash & Trade Proc Sr Manager is a senior-level role with our Application Processing Solutions (APS) business. APS delivers essential services to a government client, focused on managing receivables and critical documents.

In this C13-level position, you will ensure a seamless support for our technical systems and operational equipment. Your responsibilities will include:

• Team Leadership: Managing and guiding a team of 10 employees dedicated to technical and operational automation equipment system support.
• Quality Assurance: Overseeing User Acceptance Testing (UAT) script writing and execution.
• Project Implementation: Facilitating the operational implementation of new technology and system projects.
• Technical Operations: Managing file transmissions and addressing failures and maintenance for robots and processing equipment.
• Issue Resolution: Collaborating with technology partners to resolve system issues efficiently.

Due to the 24/7 nature of our global operations, this role requires availability to work weekends, holidays, and provide additional support hours as demand dictates.

Furthermore, successful completion of a government-required background check is mandatory.

As an Officer/VP-level position at Citi, the successful candidate is expected to consistently demonstrate and excel in all of Citi’s Leadership Standards.

Responsibilities

Operational Management

• Oversee daily operations for multiple teams and several unit leads.
• Ensure teams meet performance and quality expectations.
• Manage staff resource allocation and assist with budget oversight.
• Resolve complex and highly variable issues with significant departmental impact, both from a systemic and process level.
• Ensure essential procedures are followed and contribute to defining workflow standards.
• Contribute to the objectives of the entire APS function.

Risk, Compliance, and Supervision

• Appropriately assess risk in business decisions, safeguarding Citigroup, its clients, and assets.
• Drive compliance with applicable laws, rules, and regulations.
• Adhere to Policy and apply sound ethical judgment.
• Escalate, manage, and report control issues with transparency and urgency.
• Effectively supervise the activity of others and create accountability and ownership of responsibilities.
• Ensure procedures for all tasks are defined and known by the team
• Ensure proper risk self-assessment items are identified and discussed with management and risk.

People Management & Development

• Mentor team members and provide support and guidance specific to individual development plans.
• Ensure the team has a strong understanding of role, responsibility and performance expectations.
• Create a team who is pro-active, accountable, and takes ownership.
• Ability to effectively lead a team consisting of exempt and non-exempt staff.
• Provide support, training, and coaching to production support analysts and UAT specialists.

Program & Project Management

• Partner with group manager, business requestors, and cross-functional teams to oversee execution plans to drive business results, ensuring controls and compliance.
• Advanced program or project management skills with a focus on translating program needs into requirements and timelines.
• Ability to manage self and team members to drive execution and delivery against program objectives, including client SLA and client perceptible error resolution.
• Identify program requirements, activities, and manage implementation of projects as assigned, working with appropriate cross-functional teams to execute.
• Support technology-based projects, assisting with planning, requirements, procedure creation, training, and implementation.

Process Improvement & Strategic Thinking

• Ability to think strategically, continuously looking for opportunities and efficiencies to meet evolving business needs.
• Influence team members regarding efficiency and feasibility; recommend improvements to program design or production alternatives for more efficient use of marketing dollars.
• Provide thought leadership and direction to functional groups.
• Ability to strategize and analyze the impact of a change to the operation from a people, process, compliance, and client impact.
• Identify and manage risk, minimizing outcomes and escalating where appropriate.
• Ability to create, develop, and implement process improvement strategies.

Collaboration & Stakeholder Management

• Collaborate with stakeholders and cross-functional teams (internal and external partners/vendors) to launch campaigns and projects with high quality, within regulatory guidelines, and achieving desired results.
• Work with Product partners on process changes impacting staffing and/or overall expense.
• Ability to speak with and collaborate with cross-functional units within the bank, including senior officials and decision makers.

Production Support & Technical Operations (Public Sector Lockbox Specific)

• Manage a multi-site operational support team of 10+ staff members across three 24/7 Lockbox locations (Delaware, New York, Texas).
• Manage a UAT team, partnering with development, IT project managers, business partners, and external vendors.
• Represent Public Sector Lockbox in day-to-day management of Production Support issues, initiatives, and implementations for operations units in Newark, DE, Irving, TX, and Buffalo, NY.
• Effectively manage the production workflow for all operational processes, providing technical, application, or hardware support.
• Understand workflow and applications processes such as file management, transmission, mainframe process knowledge, file/report release, validation, audit tracking, reporting, escalation with support teams, root cause analysis of system issues, etc)Federal Reserve Bank).
• Manage end-of-day extract and transmissions for Public Sector Agency clients, including mainframe process knowledge, file/report release, validation, audit tracking, and reporting.
• Document technical, application, and hardware processes/procedures and train operation teams and new members.
• Manage hardware and software vendors day-to-day relationship, ensuring operational deadlines/requirements are met and analyzing reported issues/trends.
• Manage technical defects and issues as first and second-level support, determining when to report to Technology and Vendor support, and managing from report to resolution.
• Initiate technical calls to address issues, conduct crisis management, and follow escalation frameworks.
• Serve as a next-level escalation or manage issues as necessary, potentially requiring off-shift coverage.
• Regularly review reported defects and issues with Technology partners and manage through to resolution.
• Responsible for updating and reporting to the Management team regarding status, aging, and management of issues.

Qualifications

• Education: Bachelor's degree or equivalent work experience.
• Experience:
  • People management experience required.
  • 3+ years experience in Production Support, Application Support, Business Analysis, or Project/program Management (preferred).
  • 6-10 years of experience in a related senior-level role with experience in trade/cash operations and management.
  • Proven experience in creating and implementing processes that result in improved business performance.
• Technical Knowledge:
  • Knowledge of APS or lockbox operation is required.
  • Manage operational hardware vendor support and performance.
  • Understanding of core operation and technical principles.
  • Intermediate to advanced knowledge of MS products (Excel, Word, PowerPoint, possibly Access) for status and incident reports.
  • Development of Business Requirements Documentation (BRD) and UAT Experience preferred.
• Skills:
  • Effective verbal and written communication and strong analytical skills.
  • Resolution-oriented approach required.
  • Strong leader, self driven, and results-oriented.
  • Strong documentation skills (technical documents, reports, meeting minutes, notes).
  • Ability to communicate technical specs and solutions to a non-technical audience.
  • Excellent interpersonal, analytical, and problem-solving skills.
  • Six Sigma/Lean oriented with root cause and mitigation analysis skills with a sense of urgency through to resolution.
• Availability: Flexible with work schedule - able to provide escalation/production support on-call, as needed, including many nights and weekends onsite
• Citizenship: Must be a US citizen or US legal resident

Job Family Group:

Operations - Transaction Services

Job Family:

Cash Management

Time Type:

Full time

Primary Location:

Newark Delaware United States

Primary Location