Caseworker I

Family Resource Center; Stockton (CA); On-site; USD 27,000 - 33,000; Full time

Job summary

Family Resource Center is seeking a dedicated Caseworker to manage enrollment, certification, updating and termination activities for Subsidized Child Care (SCC) programs. You will handle NOAs, family files, and communications with clients and staff, ensuring accurate data entry and timely processing.

The role requires strong interpersonal and customer service skills, ability to work in a team, and familiarity with San Joaquin County resources.

Qualifications

• Good office skills and computer input ability.
• Proven communication skills with coworkers and community members.
• Knowledge of community programs and resources available in San Joaquin County.
• Ability to read, write and speak English.
• Basic arithmetic and computation skills; ability to analyze monthly data.
• Ability to prioritize and demonstrate strong problem solving skills.

Responsibilities

• Enrollment, certification, updating and termination processes for all SCC programs.
• Timely and accurate completion of re-certifications, terminations, NOAs and family files.
• Answer phones, make appointments and provide general communication and support services to clients and staff.
• Perform computer input, typing and filing for SCC programs.
• Maintain required number of case files and process monthly provider timesheets.
• Represent FRC in workshops and meetings and support program operations.

Skills

Office skills

Computer literacy

Communication skills

English proficiency

Arithmetic skills

Problem solving

Interpersonal skills

Education

Associate degree (A.A.) or related

High School diploma

Job description

Job Description:Family Resource Center is looking for a Caseworker to join our team.ESENTIAL DUTIES AND RESPONSIBILITIES include the following:Perform the following procedures: enrollment, certification, updating and termination processes for all Subsidized Child Care (SCC) programs.Timely and accurate completion of all assigned re-certifications, terminations, NOA’S, family files and other assigned duties.Answer phones, make appointments and provide general communication and support services to all clients and staff as directed.Accurately perform computer input, typing and filing for all SCC programs.Maintain required number of case files.Process monthly Provider timesheets.Provide appropriate FRC representation in various workshops and meetings.Responsible for updating processes and basic operations of all programs.Provide technical assistance and support services to parents and providers and demonstrate good customer service.Participate in various workshops and meetings. May occasionally be required to work outside the traditional workday.Must demonstrate strong interpersonal skills.Interact with the public, clients, providers and agency staff with excellent customer service.QUALIFICATIONS To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Good office skills as well as computer knowledge and input ability.Proven communication skills in dealing with coworkers and community members.Knowledge of community programs and resources available in San Joaquin County.Able to work as a team member and take direction, as well as the ability to take responsibility and make appropriate decisions.Able to read, write and speak English.Basic arithmetic and computation skills; ability to analyze and interpret monthly attendance sheets.Able to prioritize and demonstrate strong problem solving skills.ATTENDANCE IS AN ESSENTIAL FUNCTION OF THIS JOB.EDUCATION and/or EXPERIENCEA.A. in related area preferred or High School degree and at least 2 years of related experience.Due to the high volume of applicants, regretfully we are often only able to respond directly to those applicants who have been selected for interviews. Must pass pre-employment drug test.Family Resource Center is an Equal Opportunity Employer.Pay Range:$19.24-$23.88 HourlyFamily Resource Center is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, or any other characteristic protected by applicable federal, state, or local laws and ordinances.