Caseworker Coach II - Outreach & Navigation

catholiccharitiesdiocese; San Diego (CA); On-site; USD 51,000 - 55,000; Full time

Job summary

Catholic Charities Diocese of San Diego is seeking a Caseworker-Coach II for Mobile Outreach and Housing Navigation to support women experiencing homelessness in the Central San Diego region. The role combines outreach, case management, and housing navigation with participant-centered care.

Responsibilities include connecting women to recovery resources, coordinating services, and advocating with providers and landlords.

Qualifications

• Associate degree required; two years of experience in case management, housing navigation, outreach, or related field preferred.
• Two years of experience serving unhoused adults with co-occurring substance use disorders and/or serious mental illness preferred.
• Fluency in English required; bilingual in Spanish or another threshold language preferred.
• Experience with trauma-informed care, motivational interviewing, harm reduction, and Stages of Change model.
• Understanding of Housing First principles; valid California driver’s license with clean driving record.

Responsibilities

• Conduct mobile and street outreach to build rapport with women experiencing homelessness.
• Identify and remove barriers to housing, healthcare, and behavioral health services.
• Engage participants in conversations and support housing placement efforts.
• Provide transportation to Rachel’s Women’s Center and other services as needed.
• Advocate for participants with service providers, landlords, and housing agencies.
• Document services accurately using MHOMS and Clarity HMIS; maintain confidentiality.

Education

Associate degree

Job description

POSITION TITLE: Caseworker-Coach II- Outreach & Housing Navigation

REPORTS TO: Program Manager, Rachel’s Women’s Center

FLSA STATUS: Non-Exempt

TIME COMMITMENT: Full time, 40 hours a week; Sunday – Thursday

SALARY: $24.50 - $26.50 per hour DOE

POSITION SUMMARY:

The Caseworker Coach II-Mobile Outreach Worker and Housing Navigation position combines outreach, case management, and housing navigation to support women experiencing homelessness and living with behavioural health conditions. This role provides both community-based outreach and onsite services through an individualized, participant-centered approach. The Caseworker-Coach II assesses participant needs and connects women to recovery-oriented resources, behavioural health services, housing opportunities, and supportive services throughout the Central San Diego region, including services available through Rachel’s Women’s Center.

AGENCY CULTURE:

The business and social environment we operate in has changed. What worked yesterday may not work today and will likely not work tomorrow. To thrive, we must incorporate new ways of thinking and embrace new practices. As part of our individual and agency cultural change process, it is critical that all employees of Catholic Charities aspire to the following:

• A commitment to the agency’s mission, vision, and values;
• A commitment to excellence in everything we do;
• A commitment to excel at performance and quality improvement;
• A commitment to outcomes and measured results;
• A commitment to innovation and to what is possible.

ESSENTIAL FUNCTIONS:

• Conduct mobile and street outreach to build rapport and establish trust with women experiencing homelessness.
• Identify and help remove barriers to housing, healthcare, behavioural health services, and other community resources.
• Engage participants in Diversion conversations and administer the VI-SPDAT, as appropriate, to support housing placement efforts.
• Provide transportation to Rachel’s Women’s Center or other community services as needed.
• Reconnect participants with behavioural health providers and advocate for their needs with external agencies and internal Catholic Charities programs.
• Accompany participants to appointments and advocate on their behalf with service providers, landlords, and housing agencies.
• Facilitate group presentations, workshops, and one-on-one coaching sessions.
• Accurately document services provided using program data systems, including MHOMS and Clarity HMIS.
• Adhere to the mission, values, policies, and procedures of Catholic Charities, including those related to confidentiality and the appropriate use of electronic devices.
• Maintain comprehensive and current knowledge of community resources serving individuals experiencing homelessness.
• Other duties as assigned.

QUALIFICATIONS:

• Associate degree and a minimum of two (2) years of experience in case management, housing navigation, outreach services, or a related field; equivalent experience may be considered.
• Minimum of two (2) years of experience serving unhoused adults with co-occurring substance use disorders and/or serious mental illness.
• Demonstrated understanding of behavioural health and recovery-oriented service models.
• Experience working with women and women's services programs.
• Experience utilizing trauma-informed care, motivational interviewing, harm reduction principles, and the Stages of Change model.
• Understanding of and commitment to Housing First principles.
• Valid California Driver’s Licence with an acceptable driving record.
• Passing a background check and TB test.
• Fluency in English required; bilingual proficiency in Spanish or another threshold language preferred.
• Proficiency with computer systems and the ability to learn and accurately utilize electronic documentation platforms.
• Ability to read, understand, and interpret policies, procedures, operating instructions, and safety guidelines.
• Strong organizational, prioritization, time management, and multitasking skills.
• Ability to work independently while contributing effectively as part of a multidisciplinary team.

PHYSICAL REQUIREMENTS:

• Ability to walk for up to 8 hours per day with intermittent standing, bending, squatting, or climbing.
• May be asked to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

Catholic Charities Diocese of San Diego is a diverse, all-inclusive service organization and employer. We do not discriminate against any candidates on the basis of: race, color, creed, national origin, religion, sex, gender and/or gender reassignment status, age, sexual orientation, disability, pregnancy and/or maternity, marriage and/or civil union status, or any other legally protected characteristics.