Caseworker (Bilingual Resource Center)

Chinese-American Planning Council; New York (NY); On-site; USD 51,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental, Vision

403(b) Retirement Plan

Paid time off

Commuter Benefits

Job summary

Chinese-American Planning Council (CPC) is seeking a Caseworker to support families of children with developmental disabilities. You will assist with language access, translation, IEP navigation, and connecting families to community services.

Reporting to the Program Supervisor, you will help with documentation, outreach, and coordination with staff and funding sources, including weekend coverage as needed.

Qualifications

• Education and Experience: Bachelor’s degree +1 year social service OR Associate’s +3 years relevant experience.
• Experience with I/DD population and sensitivity to individual needs.
• Strong communication, cooperation, and organizational skills.
• Ability to work independently and in a team.

Responsibilities

• Provide family support, training, counseling, referral, advocacy, translation, and outreach to non-English speaking families.
• Assist parents in understanding school IEP and translation needs.
• Connect families to community resources including immigration, healthcare, legal services, and benefits.
• Coordinate a parent support group and assist with enrollment targets.
• Support staff with scheduling, work plans, and documentation.

Skills

Bilingual Cantonese/Mandarin

Strong communication

Organizational skills

MS Office

Education

Bachelor’s degree in health or human service-related field

Associate’s degree with 3+ years relevant experience

Tools

MS Office Suite

Job description

ORGANIZATION DESCRIPTION

Founded in 1965, the Chinese-American Planning Council (CPC) is a social services organization advancing the social and economic well‑being of immigrant and low‑income New Yorkers through holistic services and community‑led impact. CPC is the nation’s largest Asian American social services organization and serves as a trusted community anchor to over 80,000 community members who are served by CPC annually through 50+ high‑quality programs and services across 35 sites in New York City. (For more information, please visit: https://www.cpc-nyc.org)

PROGRAM SUMMARY

The Bilingual Resource Center supports parents, families, and historically underserved communities of those with developmental disabilities by providing outreach, hands‑on support, and guidance to help families navigate resources and services. With a focus on lower‑income and immigrant families, it connects communities to educational, healthcare, social, and community‑based programs, helping to remove barriers and make support more accessible.

JOB SUMMARY

Reporting to the Program Supervisor, the Caseworker will provide direct support and advocacy to families of children with developmental disabilities, including, but not limited to, assistance with language access and translation support. This position works closely with parents to help them understand their children’s educational needs, navigate the IEP process, and access community‑based services. The Caseworker also supports program operations through documentation, reporting, outreach, and coordination with staff, supervisors, and funding sources. Alongside the Supervisor, the Caseworker will help manage the weekday and weekend components of the program.

ESSENTIAL RESPONSIBILITIES

• Provide family support such as training for family members, counseling, referral, advocacy, translation, and outreach to non‑English speaking families with children who have developmental disabilities.


• Assist parents and their children to understand their school IEP, by requesting translation support.


• Connect families to a variety of community resources such as immigration services, healthcare services, legal services, and other government benefits.


• Coordinate a parent support group to provide networking and supportive opportunities for families.


• Work with supervisor to recruit and meet target enrollment numbers as necessary.


• Provide programmatic and administrative support to on‑site and off‑site staff, including the development, implementation, maintenance of staff members’ individual work schedules, work plans and staff agreements.


• Maintain progress notes and case review meeting notes for reporting and record keeping.


• Prepare and maintain case notes and required program documentation for site visits and audits.


• Submit required reports in a timely manner and coordinate with funding sources as needed.


• Other duties as assigned by the Program Supervisor and Community Services Director.

QUALIFICATIONS

Education and Experience:

• Bachelor’s degree in health or human service‑related field from an accredited college plus 1 year of social service experience or an Associate’s degree with 3+ years of relevant experience.


• Capability, knowledge and experience to work with the I/DD population as well as clients with disabilities and being sensitive to individual needs.

Skills and Competencies:

• Strong communication, cooperation, and organizational skills.


• Must be able to work independently as well as operate within a team dynamic.


• Capable of managing multiple tasks and priorities effectively.


• Proficient in basic reading, writing, and verbal English.


• Bilingual in Cantonese and/or Mandarin is a must.


• Basic knowledge of MS Office Suite.

Additional Requirement: Able to work weekends.

COMPENSATION & BENEFITS OVERVIEW

$24.73 – $26.93 per hour; 35 hours per week; schedule includes weekdays and weekends during the day.

CPC offers a comprehensive benefits package, including but not limited to generous paid time off (e.g., holidays, sick and vacation time), Medical, Dental, Vision, Basic Life Insurance Coverage, Commuter Benefits, and a 403(b) Retirement Plan.

HOW TO APPLY

Interested individuals should submit their resume, along with a cover letter addressed to Wei Zhang, when applying online via CPC’s website: https://www.cpc-nyc.org/jobs or selected online job boards. All documents should be submitted as one single file. Applicants may reach out to [e-mail] with any questions or further inquiries.

CPC is an Equal Opportunity Employer. CPC values a diverse, equitable, and inclusive workplace and strongly encourages women, BIPOC, immigrants, LGBTQ+, individuals with disabilities, and veterans to apply.