Case Work Aide

Monroe County; City of Rochester (NY); On-site; USD 39,000 - 49,000; Full time

Job summary

Monroe County in Rochester, NY seeks a Case Work Aide for an entry-level role focused on initial and ongoing contact with clients and families, assisting Caseworkers and other professionals in handling crises such as economic, social, and medical issues. The employee reports to Caseworkers or higher-level staff and does not supervise others.

Minimum qualifications include graduation from high school or GED; preferred qualifications include an Associate’s Degree in Human Services and at least one

Qualifications

• High school diploma or GED completed.
• Associate's Degree in Human Services preferred.
• At least one year of experience in human services.
• Excellent writing and communication skills.
• Ability to enter information into databases.
• Must be able to operate a motor vehicle.
• Work in office and community settings.

Responsibilities

• Provide initial and ongoing contact with clients and families.
• Assist Caseworkers, Examiners, and other staff in crisis interventions.
• Enter information into various databases.
• Work in both office and community settings.

Skills

Excellent writing skills

Excellent communication skills

Data entry into databases

Motor vehicle operation

Education

High school diploma or GED

Associate’s Degree in Human Services or related field

Job description

Location: Rochester, NY

Title: Case Work Aide

Deadline: September 18, 2026 5:00pm

Salary: $38,723 - $49,054 annually

Agency/Dept.: Human Services

Description of Duties

This is an entry-level position involving initial and continuing contact with clients, applicants, patients, and patient families. Duties involve assisting Caseworkers, Examiners and other professional staff at the Department of Human Services with helping clients deal with crisis situations including, but not limited to, economic, social and medical problems. The employee reports directly to, and works under the direct supervision of, Caseworkers, Examiners or other higher-level staff members. Supervision of others is not a responsibility of this class. Does related work as required.

Minimum Qualifications

Graduation from high school or possession of an equivalency diploma

Preferred Qualifications

The ideal candidate will possess an Associate’s Degree in Human Services or a closely related field as well as at least one year of experience working in human services. Additionally, the candidate will have excellent writing and communication skills, ability to work closely with Caseworkers, Supervisors, and the families we serve. Must be able to enter information into various databases, operate a motor vehicle, and work in both the office and community.

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