CASEMANAGER

FAYETTE COUNTY COMMUNITY ACTION AGENCY; Uniontown (Fayette County); On-site; USD 48,000 - 62,000; Full time

Job summary

Fayette County Community Action Agency, Inc. is seeking a Housing Case Manager to serve as the primary housing resource for its clients. You will determine client needs and available resources, helping them access programs such as SNAP, TANF, Medicaid, and mental health services.

You will collaborate with clients to develop individualized goals and plans, maintain ongoing case management, and coordinate with landlords and community resources to secure suitable housing and support services.

Qualifications

• Bachelor’s degree in Human Services or related field required.
• Three or more years in a customer service role required.
• Experience in social service case management preferred.
• Experience in case documentation and file maintenance preferred.

Responsibilities

• Serves as the primary housing assistance resource for assigned clients.
• Determines needs and available resources and helps clients access options or programs.
• Facilitates access to social services including SNAP, TANF, Medicaid, and other resources.
• Helps clients develop goals, plans and budgets and provides referrals to programs.
• Maintains ongoing case management per funder and agency standards.
• Develops relationships with housing resources and landlords in the region.
• Conducts regular client follow-ups to assess progress and service delivery.

Skills

Customer service

Communication

Organization

Rapport building

Confidentiality

Education

Bachelor’s Degree in Human Services related field

Tools

MS Office

Word

Excel

PowerPoint

Job description

Under the Direction of Project Manager, the Housing Case Manager works with existing, new, and potential FCCAA clients to understand their individual needs. This position also provides on-going case management to individuals in need of additional support and services facilitation.Essential Job Duties and ResponsibilitiesServes as the primary housing assistance resource for assigned clientsDetermines the needs and available resources of persons seeking aid and works with them to determine what options or programs are available to themWorks with individual clients to facilitate access to appropriate social services including mainstream benefits, (SNAP, TANF, Medicaid, Medicare), mental health services, drug and alcohol services, community integration services, and other appropriate resources as required based on individual needWorks with clients to develop individual goals, plans and budgets and provides referrals to programs that will assist clients in achieving their planEnsures on-going case management for clients in accordance with funder, agency and program standards and guidelinesDevelops and maintains relationships with community/housing resources and landlords within their assigned region.Conducts regular client follow up to determine individual progress, identify issues, and ensure needed services are being deliveredProvide necessary information to Project Manager for reportsCompletes all state and agency required trainingPerforms other related duties as assignedComputer SkillsIntermediate MS Office skills including Word, Excel, and PowerPointExperience using customer relations systems preferredExperience using electronic timekeeping preferredAdditional RequirementsMust possess a valid driver’s license and acceptable driving recordMust have reliable transportation to facilitate outreach/visitsAbility to successfully pass Federal and State criminal background check and State of Pennsylvania Child Abuse screeningPhysical RequirementsWork is performed in multiple settings including client homes. Some work performed in an office setting while others require travel up to 30% to conduct home and client visits. Ability to sit or stand for prolonged periods of time required. Some light lifting, carrying, pushing, or pulling are required to carry visiting materials and perform basic office functions. Ability to climb stairs to enter client apartments and homes required. Requires manual dexterity to use a keyboard and enter client/business information.Bachelor’s Degree in Human Services related fieldThree or more years in a customer service role requiredExperience in social service case management preferredExperience in case documentation and file maintenance preferredAbility to establish and maintain rapport and cooperation with clientsAbility to protect client confidentiality in accordance with applicable regulationsAbility to communicate with clients who may have learning disabilities or barriers to understandingAbility to communicate well via telephoneAbility to plan and organize daily workAbility to listen and understand information and ideas presented verbally or in writing