Case Worker_NE-NSC_701-Social Services Department

The Salvation Army USA Southern Territory; Hickory (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

The Salvation Army USA Southern Territory is seeking a Case Worker for the Hickory Corps in Hickory, NC. The role focuses on monitoring a caseload in an emergency day shelter, developing plans with clients, and advocating for needed services.

You will conduct routine meetings to assess progress, maintain accurate records, and collaborate with community partners to support clients’ goals and well-being.

Qualifications

• Knowledge of organized record-keeping methods and the ability to maintain them.
• Familiarity with social service case management principles and practices.
• Proficiency in Word and Excel for creating and maintaining spreadsheets.
• Ability to interview clients to assess needs and eligibility for services.
• Ability to determine client eligibility for program assistance per guidelines.
• Ability to build and maintain effective relationships with the public and community agencies.
• Ability to work with diverse groups and remain sensitive to their concerns.
• Ability to present a positive and professional image of The Salvation Army.

Responsibilities

• Monitor assigned caseload of clients in an emergency day shelter program.
• Establish program plans and goals and evaluate client progress through routine meetings.
• Advocate for clients to obtain services enabling functioning in their environment.

Skills

Record keeping

Social service case management

Microsoft Word

Microsoft Excel

Client interviewing

Eligibility determination

Relationship building

Professional image presentation

Education

Associate degree or two years of college in Social Work/Behavioral Science or related field

Job description

Introductory Statement:

The Salvation Army, an internationally recognized non-profit, faith-based organization, has a job opening for Case Worker for the Hickory Corps, located in Hickory, NC

Job Summary:

Monitors assigned caseload of clients participating in an emergency day shelter program; establishes program plan/goals and evaluates client's progress by conducting routine meetings with client and/or staff; serves as advocate for client in order to acquire services that will enable them to functionally cope with their environment.

Knowledge, Skills, and Abilities:

• Knowledge of effective and efficient methods for organizing and maintaining records and ability to perform the same.
• Knowledge of the principles and practices of social service case management.
• Skill in Microsoft Word and Excel applications with the ability to effectively create and maintain Spreadsheets.
• Ability to interview clients in order to evaluate and serve their needs.
• Ability to determine client eligibility for program assistance based on specific program guidelines and restrictions.
• Ability to build and maintain effective working relationships with the public and community agencies.
• Ability to cultivate and maintain effective relationships with a diverse group of people and remain sensitive to their concerns.
• Ability to present a positive and professional image of The Salvation Army.

Education and Experience:

Associate degree or two years of college coursework from an accredited college or university in Social Work, Behavioral Science, or a related field, and Two years’ experience working in a social or public service environment with case management experience, or any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

Physical Requirements and Working Conditions:

Ability to meet attendance requirements. Ability to read, write and communicate the English language effectively. Ability to perform mathematical calculations. Ability to type and keypunch information into a computer. Ability to sort and file documents alphabetically and numerically. Ability to effectively and efficiently work on multiple cases at the same time without becoming frustrated or disorganized. Ability to operate various general office equipment including a telephone, computer and adding machine. Duties are usually performed seated. Sitting may be relieved by brief or occasional periods of standing or walking. Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (less than 25 lbs.).Work is performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like. Work may require driving a vehicle where there may be discomforts associated with heavy traffic or changes in weather.

Additional Information:

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.