Case Worker - Internal Use

The WOW Center Miami; Miami (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

The WOW Center Miami is seeking a dedicated Social Worker to support adults with developmental disabilities through case management, advocacy, and collaboration with families and support teams. You will ensure accurate program records, comply with state and federal regulations, and build strong relationships with participants and families.

Bilingual English/Spanish communication is required. This is a full-time, on-site role with meaningful work and opportunities to advocate for individuals’

Qualifications

• Bachelor’s degree in Social Work, Psychology, or related field.
• Prior experience with individuals with developmental disabilities.
• Strong verbal and written communication in English and Spanish.
• Proficient computer and record-keeping skills.
• Excellent organizational and phone skills.
• Professional appearance and demeanor.
• Reliable, dependable, and compassionate team player.

Responsibilities

• Organize, coordinate, and maintain individual records per agency and regulatory standards.
• Schedule and conduct monthly IPP (Individual Program Plan) or support plan meetings with individuals, families, support coordinators, and staff.
• Prepare annual reports and maintain ongoing case notes and documentation for each individual.
• Review and verify support plans and communicate any discrepancies to support coordinators.
• Supervise individuals during program activities, lunch periods, field trips, and special events.
• Provide counseling to individuals and families as needed.
• Prepare and submit incident/accident reports to relevant parties.
• Communicate regularly with families, caretakers, and support coordinators regarding individual progress and needs.
• Support smooth transitions for new enrollments and discharges.
• Refer individuals to outside providers when additional services are needed.
• Advocate for individuals’ rights, choices, and access to appropriate services.
• Assist with state audits and participate in staff and in-service meetings.

Skills

Bilingual English/Spanish

Verbal and written communication

Organizational skills

Counseling (support)

Record-keeping

Education

Bachelor’s degree in Social Work, Psychology, or related field

Job description

About The WOW Center

At The WOW Center, we believe that every person deserves the opportunity to grow, connect, and thrive. Our culture is rooted in compassion, inclusion, and genuine joy in what we do. We don’t just teach — we empower adults with developmental disabilities to live more confidently, independently, and meaningfully within their communities

We are guided by our core values of Empathy, Excellence, Passion, Serving, Teamwork, and Continuous Improvement—principles that shape how we support our individuals, collaborate with one another, and grow as an organization every day.

If you’re someone who loves uplifting others, celebrates wins big and small, and thrives in a collaborative environment, you’ll fit right in.

What We Value

• A genuine love for helping others
• Patience, empathy, and a sense of humor
• Creativity and flexibility
• Team spirit — we support each other
• A growth mindset — no two days are the same!

Position Overview

The Social Worker plays a key role in supporting individuals with developmental disabilities through case management, advocacy, and collaboration with families and support teams. This position ensures that all program records are accurate, up to date, and compliant with state and federal regulations, while fostering strong relationships with participants and their families.

Desired Qualifications

• Must have a bachelor’s degree in Social Work, Psychology, or a related field.
• Prior experience working with individuals with developmental disabilities.
• Must have strong verbal and written communication skills in English and Spanish.
• Proficient computer and record-keeping skills.
• Excellent organizational and phone skills.
• Professional appearance and demeanor.
• Reliable, dependable, and compassionate team player.

Key Responsibilities

• Organize, coordinate, and maintain individual records per agency and regulatory standards.
• Schedule and conduct monthly IPP (Individual Program Plan) or support plan meetings with individuals, families, support coordinators, and staff.
• Prepare annual reports and maintain ongoing case notes and documentation for each individual.
• Review and verify support plans and communicate any discrepancies to support coordinators.
• Supervise individuals during program activities, lunch periods, field trips, and special events.
• Provide counseling to individuals and families as needed.
• Prepare and submit incident/accident reports to relevant parties.
• Communicate regularly with families, caretakers, and support coordinators regarding individual progress and needs.
• Support smooth transitions for new enrollments and discharges.
• Refer individuals to outside providers when additional services are needed.
• Advocate for individuals’ rights, choices, and access to appropriate services.
• Assist with state audits and participate in staff and in-service meetings.

Why Join Us

At The WOW Center, you’ll be part of a mission-driven team that truly makes a difference every day. We offer a supportive environment, meaningful work, and the opportunity to empower individuals to lead more independent and fulfilling lives.