Care Coordinator

WES HEALTH SYSTEM; Philadelphia (Philadelphia County); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health care plan

Retirement plan

Life insurance

Paid time off

Family leave

Disability insurance

Job summary

WES HEALTH SYSTEM in Philadelphia seeks a Care Coordinator to support IBHS consumers and families, coordinating services and linking to new resources.

You will work with youth, families, and clinicians to assess needs, conduct referrals, track consents, and maintain documentation in Credible, with emphasis on avoiding crisis and promoting positive outcomes.

Qualifications

• Bachelor’s degree with major coursework in sociology, social work, psychology, etc.
• RN licensure qualifies for the role.
• High school diploma with 12 credits in social sciences plus two years in human services.

Responsibilities

• Coordinate services for IBHS consumers and families; link to new services as needed.
• Ensure referrals to community resources and follow up on referrals.
• Consult with families and document contact.
• Collect information surrounding referrals (IEP, MTSS, discharge summaries, etc.).
• Perform reminder and follow-up calls for assessments and appointments.
• Update contact information in Credible; maintain consents and expirations.
• Complete SDOH matrix; participate in interagency meetings and resource mapping.
• Escort families to appointments; execute discharge plans with referrals.
• Attend supervision and staff meetings; adhere to agency policies.

Skills

Case management

Coaching

Communication

Education

Bachelor’s degree in social sciences/related field

Registered nurse (RN)

High school diploma + social science credits

Job description

The Care Coordinator, meeting the requirements of a Case Manager, will provide supports to families as an adjunct to the clinical treatment. They will engage youth, families and other significant persons involved in the youth’s treatment in a collaborative relationship to promote positive outcomes. They will help to assess families’ needs and secure new services that are needed.

Essential & Core Functions

• Provide coordination of all services for IBHS consumers and their families well as linkages to new services needed
• Ensure appropriate referrals to community resources and follow-up on these referrals
• Consult with and documents contact with IBHS consumers’ families and significant persons
• Collect information surrounding referrals including but not limited to MTSS paperwork, IEP, discharge summaries, past evaluations, educational plans, treatment history, school behaviors, etc.
• Perform reminder and follow-up calls for Level of Care Assessments and outside service appointments.
• Update contact information in Credible
• Complete social determinant of health scales (matrix) for all consumers, in the absence of a Family Peer Specialist
• Invite and remind interagency meeting participants
• Obtain and updates yearly all consents, tracking expirations to proactively complete
• When needed, monitor consumers’ behaviors emphasize prevention rather than intervention.
• Intervene when problem behaviors are exhibited, which includes but are not limited to counseling, removing them from the area, verbal prompts, securing the assistance of clinical staff, etc.
• Prevent crisis however, when necessary, deescalate children in crisis
• Collect outcome data for consumers and input outcome data into computer system
• Follow up on all consumers needing hospitalization
• Review Assessments and SDOH Matrix for needs identified and connect consumers and families to services to address these needs
• Identify and establish contact with community resources and assist in resource mapping
• Maintain the All IBHS excel resource spreadsheet by adding newly identified resources or changes in contact information
• Complete home and community visits.
• Provide timely completion and follow up of Clinician and Directors requests for connecting families to needed resources
• Escort families to appointments
• Execute discharge plan by making all referrals to community resources
• Represent program/Agency at community activities/fairs
• Meet service productivity expectations
• Complete all paperwork within specified time frames
• Maintain an understanding of agency policies and procedures
• Attend and participate in supervision and staff meetings in accordance with regulatory standards
• Adhere to WES’s Code of Ethics and comply with State Mental Health Code
• Attend trainings as required by WES
• Participate in and adhere to Individualized Training Plan
• Participate in continuous quality assurance/program development
• Comply with WES standards for service delivery
• Maintain consumer confidentiality

Additional Responsibilities

• Performs other duties and special projects as assigned.

Requirements

PREREQUISITES & QUALIFICATIONS FOR THE POSITION:

• A bachelor’s degree with major course work in sociology, social work, psychology, gerontology, anthropology, political science, history, criminal justice, theology, counseling, education. PLUS a minimum of one (1) year experience (paid or unpaid) in a human service field. This experience must involve direct contact with the individual receiving services (i.e. coaching, teaching, case management, etc.)

OR

• Be a registered nurse.

OR

• A high school diploma and 12 semester credit hours in sociology, social welfare, psychology, gerontology, or other social science. PLUS two years paid experience in public or private human services with one year in direct client contact.
• Valid FBI clearance, criminal history check and child abuse history clearance required.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability