Case Worker - Eviction, Utility, and Hunger Prevention

Midtown Assistance Center; Atlanta (GA); On-site; USD 42,000 - 48,000; Full time

Job summary

A nonprofit community service organization in Atlanta is seeking a dedicated Case Worker to help prevent hunger and homelessness. The position focuses on assisting clients at risk of eviction and utility disconnection through advocacy and resource navigation. Candidates should possess strong communication and organizational skills, along with a minimum of 1 year of experience in social services. Compensation ranges from $42,000 to $48,000, depending on experience and education.

Qualifications

• At least 1 year of experience in social services case management.
• Proficiency in Office 365 and HMIS databases preferred.
• Bachelor of Social Work (BSW) degree is an advantage.

Responsibilities

• Process requests for assistance using MAC’s database.
• Advocate for tenants and coordinate with partner organizations.
• Answer assistance hotline and screen clients for resources.

Skills

Strong time management skills

Excellent oral communication

Problem-solving abilities

Exceptional customer service

Education

Completed 60 hours coursework in Bachelor of Social Work

Tools

Salesforce

Office 365

Job description

Midtown Assistance Center (MAC) is a non-profit whose mission is to provide emergency assistance to low-income working Atlantans to help prevent homelessness and hunger during periods of crisis. In 1986, five Midtown congregations came together with the Midtown Alliance to combinetheir outreach efforts. Midtown Assistance Center opened with the mission of helping to sustain the low-income households through a temporary financial crisis by providing assistance with rent, utilities, food, clothing, and public transportation. Today, the Midtown Assistance Center is located at 613 Spring Street on the campus of All Saints’ Episcopal Church and has the support of local congregations as well as the Midtown Alliance, many businesses, foundations, individuals, government entities, and volunteers.

Position Summary

Midtown Assistance Center (MAC) seeks a highly motivated, efficient, and detail-oriented Case Worker to join our team. This is a full-time in-person position, 40 hours per week. MAC’s mission is to prevent hunger and homelessness during periods of crisis. The Case Worker will focus on eviction and utility disconnection prevention by directly working with members of our community who are at risk of eviction and utility disconnection, and other types of assistance and office duties as needed.

The person in this position will hit the ground running so MAC is looking for a quick learner who can work independently and act as a team player. We are a small team and operate in an “all hands on deck” environment that contributes to the success of our mission.Candidates with HMIS experience are strongly preferred.

Primary Responsibilities

● Process requests for assistance by utilizing MAC’s database (Salesforce).

● Answer assistance hotline to screen clients and resource navigation to support assistance seekers with locating available resources.

● Work with those seeking assistance to acquire all required documentation in a timely manner.

●Coordinate with partner organizations on collaborative client cases.

● Advocate for tenants with landlords while acquiring required documents from landlords.

● Accurately enter and update information in HMIS or other shared database in a timely manner.

● Fill in as needed on other agency projects, fundraisers, and events.

Minimum Qualifications

● 1+ year experience working in social services case management.

● Completed 60 hours coursework in Bachelor of Social Work program (or similar Human Services degree).

● Proficiency with Office 365.

Preferred Qualifications

● Bachelor of Social Work (BSW) degree

● Experience with Salesforce and other HMIS databases

Needed Skills

● Strong time management and organizational skills

● Excellent oral and written communication skills

● Exceptional Customer Service skills with ability to listen empathetically to clients’ issues to offer relevant resource information and support.

● Proven ability to problem solve, make good decisions and use sound judgment

● Proven ability to work with diverse groups of people

● Have strong follow-up skills and the ability to respond to clients and coworkers in a timely manner

● Mission Driven & Team Oriented

Compensation

Compensation is commensurate with education and experience. Range: $42,000 - $48,000.