Case Worker

Hampshire County Council; United States; Hybrid; USD 34,000 - 48,000; Full time

Benefits offered by this job

Employee Assistance Programme

Job summary

Hampshire County Council is seeking a Case Worker for the Adults' Multi Agency Safeguarding Hub (MASH). You will handle safeguarding referrals via telephone and online, within a supportive team and with cross-agency collaboration including police and health services.

The role emphasizes Making Safeguarding Personal under Care Act duties, with potential to progress via a social work apprenticeship and ongoing professional development.

Qualifications

• Confident telephone communication and the ability to type while talking.
• Strong IT and record-keeping skills.
• Resilience and adaptability in a fast-paced environment.
• Commitment to compassion, empathy and respectful conduct.
• Awareness of the Care Act 2014, especially Section 42, or willingness to research.

Responsibilities

• Triaging incoming telephone and online safeguarding referrals and escalating when needed.
• Providing signposting to relevant teams or partner agencies.
• Preparing clear, concise reports on cases.
• Meeting performance targets for calls and referrals and the quality of responses.
• Opportunity for social work apprenticeship leading to qualification as a Social Worker.
• Continuous learning, mentoring and supportive supervision.
• Promoting work-life balance and wellbeing through available support services.
• Access to Employee Assistance Programme for wellbeing and support.

Skills

Phone communication

IT & record-keeping

Resilience

Compassion & respect

Care Act knowledge

Job description

Joining our Adults' Multi Agency Safeguarding Hub (MASH) as a Case Worker, you'll handle telephone and online safeguarding referrals using your compassionate communication skills, surrounded by a supportive team of skilled practitioners. Our team receives all adult safeguarding referrals from across the county, and we work closely with our partner agencies, including the police and the health service, to give the best possible response when concerns are reported. In line with our Care Act (2014) duties, we're committed to Making Safeguarding Personal and ensuring access to advocacy services. Although we don't meet the people who use our service face-to-face, we're the front door to Adults' Health and Care for all safeguarding referrals, so the work we do can be fast-paced and challenging, but also incredibly rewarding.

What you'll be doing:

• Triaging incoming telephone and online safeguarding referrals, completing Section 42 enquiries, and understanding when to elevate cases to the management team.
• Providing signposting where appropriate, directing individuals to the relevant team or partner agency.
• Preparing clear and concise reports.
• Achieving performance targets on the number of calls and online referrals you complete, as well as the quality of your responses.
• Career growth: Our experienced Case Workers can be considered for our social work apprenticeship scheme, leading to a career as a Qualified Social Worker.
• Professional development: Continuous learning, mentoring and supportive supervision.
• Work-life balance: Enjoy a fulfilling career with a good balance between work and home life.
• Employee support: Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.

Your working hours will be Monday-Friday 08:30 - 17:00, with a 16:30 finish on Fridays. Following your office-based induction period, you'll be able to work from home up to 3 days per week.

Qualifications and skills:

• Confident telephone communication skills, and the ability to 'type and talk'.
• Sound IT and record-keeping skills.
• Resilience and adaptability.
• Commitment to demonstrating the organisation's values and behaviours, showing compassion, empathy and respect.
• Awareness of the Care Act (2014), particularly Section 42, or willingness to research ahead of the interview.