Case Worker

VieMed; Louisiana (MO); On-site; USD 42,000 - 62,000; Full time

Job summary

VieMed Clinical Services, LLC seeks a case management professional to assess patient needs over the phone or via teleportal, coordinate with clinical staff, and connect patients with community resources. The role involves documenting progress in the EHR, maintaining confidentiality, and supporting ongoing service with respiratory equipment.

Travel is required. Ideal candidates have experience with medical insurance, community resources, and a relevant degree plus an active license or

Qualifications

• Experience with medical insurance and community resources.
• Associates or Bachelor's Degree preferred.
• Licensed or certified to practice, or equivalent if applicable.
• Valid Driver's License.

Responsibilities

• Determines patients' needs to enhance daily living via telephonic call or teleportal.
• Assists the LCSW and other staff with identifying and meeting goals.
• Assists patients with acquiring necessary community resources.
• Maintains an EHR documenting patient/agent interactions and progress.
• Develops professional relationships with patients and caregivers.
• Works with Clinical Team to support patient outcomes.
• Coordinates activities to keep Viemed patients on service with respiratory equipment.
• Follows policies, participates in quality reviews, and reports changes.
• Adheres to legal requirements and protects confidentiality.
• Participates in reauthorization calls and assists with needs.
• Attends mandatory staff meetings and in-services.
• Assists patients navigating medical options and insurance processes.
• Monitors escalations, prevoid, and pickup reports to identify needs.
• Maintains proficiency in Therapy Notes, Bonafide, Smartsheet, Excel, One Source, Health Gorilla, Tableau.
• Performs other duties as assigned.
• Exhibits high ethical standards and integrity.
• Some travel is required.

Skills

Medical Insurance

Community Resources

License/Certification

Driver's License

Education

Associates Degree

Bachelor's Degree preferred

Tools

Therapy Notes

Bonafide

Smartsheet

Excel

One Source

Health Gorilla

Tableau

Job description

Job Category : VieMed Clinical Services, LLC

Requisition Number : CASEW003578

• Posted : October 2, 2026
• Full-Time

Locations

Showing 1 location

Lafayette, LA, USA

Description

Essential Duties and Responsibilities:

• Determines patients' current needs to enhance daily living through telephonic call or teleportal.
• Through an individual POC assists the LCSW, Level 1 SW, Level 2 SW, Behavioral Health Case Worker and patient in identifying and meeting established goals.
• Based on identified needs, assists the patient with acquiring necessary community resources.
• Maintains an EHR of the patient's progress by documenting patient/agent interaction and progress or lack thereof.
• Develops a professional relationship with patients and caregivers to foster positive patient outcomes.
• Works effectively with Clinical Team.
• Coordinates and executes activities resulting in keeping Viemed patients "on service" with respiratory equipment.
• Maintains operations by following policies and procedures, participating in quality reviews and reporting needed changes.
• Complies with federal, state, and local legal requirements advising management on needed actions.
• Maintains client confidence and protects operations by keeping information confidential.
• Participates in reauthorization calls and assists patients with identified needs.
• Attends mandatory staff meetings.
• Attends in-services to enhance knowledge base for providing services.
• Assists patients with navigating medical options within the medical system.
• Maintains an understanding of the medical insurance process.
• Monitors 02 escalations, prevoid, and pick up reports to identify needs.
• Maintains proficiency in Therapy Notes, Bonafide, Smartsheet, Excel, One Source, Health Gorilla, and Tableau.
• Other responsibilities and projects assigned.
• Must demonstrate high ethical standards and integrity in all aspects of the role.
• Some travel is required.

Minimum Qualifications:

• Experience with medical insurance and community resources.
• Associates or Bachelor's Degree preferred.
• Confirmed State Licensed or Certification to practice or equivalent if applicable
• Valid Driver's License.

Preferred, Knowledge, Skills, and Abilities:

• Experience working in the medical field or psychiatric field.
• Medical experience with Geriatric Patients or Chronic Illness.
• Preferred- Telehealth & Telephonic Experience.
• Good listening and people skills.

You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m. - 5:00 p.m. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice. I have received, reviewed, and fully understand this job description. I further understand that I am responsible for the satisfactory execution of the essential functions described therein, under any, and all conditions as described.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.