Case Worker

VieMed, LLC; Lafayette (LA); On-site; USD 42,000 - 65,000; Full time

Job summary

VieMed Clinical Services, LLC is seeking a Full-Time Telehealth/Field Case Worker to support patients via telephonic calls and teleportal, coordinating with the clinical team to meet goals.

Responsibilities include assisting with community resources, documenting progress in an EHR, and maintaining patient confidentiality while traveling as needed.

Qualifications

• Experience with medical insurance and community resources.
• Associates or Bachelor's degree preferred.
• State license or certification to practice (if applicable).
• Valid driver's license.

Responsibilities

• Determines patients' current needs to enhance daily living through telephonic call or teleportal.
• Assists the patient with identifying and meeting established goals with the clinical team.
• Assists patients with acquiring necessary community resources based on identified needs.
• Maintains an EHR of the patient's progress documenting interactions and progress.
• Develops professional relationships with patients and caregivers to foster positive outcomes.
• Coordinates activities to keep Viemed patients on service with respiratory equipment.
• Maintains compliance by following policies, procedures, and reporting changes.

Skills

Medical insurance experience

Community resources knowledge

Telehealth experience

Valid driver's license

Software literacy: telehealth tools

Education

Associate's or Bachelor's degree preferred

State license or professional certification (if applicable)

Tools

Therapy Notes

Bonafide

Smartsheet

Excel

One Source

Health Gorilla

Tableau

Job description

Job Category : VieMed Clinical Services, LLC

Requisition Number : CASEW003578

• Posted : October 2, 2026
• Full-Time

Locations

Showing 1 location

Lafayette, LA, USA

Description

Essential Duties and Responsibilities:

• Determines patients' current needs to enhance daily living through telephonic call or teleportal.
• Through an individual POC assists the LCSW, Level 1 SW, Level 2 SW, Behavioral Health Case Worker and patient in identifying and meeting established goals.
• Based on identified needs, assists the patient with acquiring necessary community resources.
• Maintains an EHR of the patient's progress by documenting patient/agent interaction and progress or lack thereof.
• Develops a professional relationship with patients and caregivers to foster positive patient outcomes.
• Works effectively with Clinical Team.
• Coordinates and executes activities resulting in keeping Viemed patients "on service" with respiratory equipment.
• Maintains operations by following policies and procedures, participating in quality reviews and reporting needed changes.
• Complies with federal, state, and local legal requirements advising management on needed actions.
• Maintains client confidence and protects operations by keeping information confidential.
• Participates in reauthorization calls and assists patients with identified needs.
• Attends mandatory staff meetings.
• Attends in-services to enhance knowledge base for providing services.
• Assists patients with navigating medical options within the medical system.
• Maintains an understanding of the medical insurance process.
• Monitors 02 escalations, prevoid, and pick up reports to identify needs.
• Maintains proficiency in Therapy Notes, Bonafide, Smartsheet, Excel, One Source, Health Gorilla, and Tableau.
• Other responsibilities and projects assigned.
• Must demonstrate high ethical standards and integrity in all aspects of the role.
• Some travel is required.

Minimum Qualifications:

• Experience with medical insurance and community resources.
• Associates or Bachelor's Degree preferred.
• Confirmed State Licensed or Certification to practice or equivalent if applicable
• Valid Driver's License.

Preferred, Knowledge, Skills, and Abilities:

• Experience working in the medical field or psychiatric field.
• Medical experience with Geriatric Patients or Chronic Illness.
• Preferred- Telehealth & Telephonic Experience.
• Good listening and people skills.

You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m. - 5:00 p.m. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice. I have received, reviewed, and fully understand this job description. I further understand that I am responsible for the satisfactory execution of the essential functions described therein, under any, and all conditions as described.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.