Case Manager - Adult Protective Services

Selfhelp-Community-Services,-Inc.-27463916; New York (NY); Hybrid; USD 50,000 - 52,000; Full time

Benefits offered by this job

Job summary

Selfhelp-Community-Services, Inc. in New York, NY is seeking a Community-Worker APS to assess risk and capacity of individuals referred by the community and address their needs.

You will conduct assessments, develop care plans, and make timely referrals to services. The role requires a Bachelor's Degree in Social Work or related field and at least 1 year of related experience, with strong communication and customer service abilities.

Qualifications

• Bachelor's degree in Social Work or related field required.
• 1 year related experience and/or training.
• Working knowledge of Microsoft Office Suite and other technology.
• Excellent communication and listening skills.
• Excellent customer service skills with respect and dignity.

Responsibilities

• Conduct assessments to determine client risk and capacity.
• Establish an appropriate, comprehensive care plan for the client.
• Provide information designed to meet the needs of the client.
• Make appropriate and timely referrals and arrangements for services.
• Be responsible for the program’s follow up on all care plan items.
• Ensure that contractual obligations and agency policies are met.
• Advocate on behalf of the client to ensure entitlement to services.
• Consult with supervisor on client needs and problems.
• Provide crisis intervention to stabilize client situations.
• Deliver items to the client as needed.
• Maintain meaningful contact with clients at least once a month.
• Visit clients in their homes monthly to assess living conditions.
• Participate in meetings to address client needs.
• Ensure client status is updated with involved individuals/agencies.
• Assess discharge planning as needed.
• Attend and participate in court hearings.
• Prepare and maintain required documentation.

Skills

Client assessment

Care planning

Communication

Microsoft Office

Customer service

Multi-tasking

Education

Bachelor's Degree in Social Work

Tools

Microsoft Office

Job description

Job Category: Community-Worker APS

Requisition Number: CASEM002224

• Posted : September 2, 2026
• Full-Time
• Hybrid

Locations

Showing 1 location

New York, NY 10018, USA

Description

Position Summary : Responsible for assessing the risk and capacity of individuals referred by the community and addressing the needs of referred individuals.

• Conduct assessments to determine client risk and capacity.
• Establish an appropriate, comprehensive care plan for the client.
• Provide information designed to meet the needs of the client.
• Make appropriate and timely referrals and arrangements for services.
• Be responsible for the program’s follow up on all care plan items.
• Ensure that all New York State Office of Children and Family Services and New York City Human Resources Agency contractual obligations and agency policies are met.
• Advocate on behalf of the client to ensure that they receive everything to which they are entitled.
• Consult with and keep supervisor informed of needs and problems related to the client.
• Provide crisis intervention to stabilize client situations.
• Deliver cash, checks, food, mail and other items to the client as needed.
• Maintain meaningful contact with clients at least once a month.
• Visit clients in their homes on a monthly basis to assess their living conditions.
• Participate in internal and external meetings to ensure that client needs are addressed and appropriately coordinated.
• Ensure that all involved individuals and agencies are updated timely regarding client status.
• Assess for, initiate and follow through on discharge planning as needed.
• Request, follow up on and facilitate heavy duty cleanings.
• Attend and participate in court hearings.
• Prepare and maintain required documentation.
• Complete reports, applications and statistics thoroughly and accurately.
• Meet deliverables by the due date.
• Maintain a consistently professional demeanor when communicating with clients, peers, supervisors and collaterals.
• Document all interactions in case notes.
• Ensure that client file is updated, accurate and complete.
• Participate in individual and staff supervision, as well as training, as assigned by program management.
• Provide on-call services during out of office hours, on rotation with other staff.

Salary Range: $50,000 - $52,400 per year commensurate with experience.

Job Competencies & Minimum Qualifications :

• Bachelor's Degree required
• One year related experience and/or training
• Working knowledge of Microsoft Office Suite and other technology
• Excellent communication and listening skills
• Excellent customer service skills with a focus on treating clients with respect and dignity
• Able to multi-task and work independently with a great attention to detail

Working Conditions/Physical Demand

• Business office environment with phone and computer use; travel via public transportation.
• This position may have the ability to work from home 2-3 times per week.

Qualifications

Education

Required

Bachelors or better in Social Work or related field.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.