Case Support Manager

WarCollar Industries, LLC; Huntsville (AL); Sur place; USD 70 000 - 100 000; Plein temps

Avantages offerts par ce poste

Medical insurance

PTO based on billable hours

401k matching

Paid training days

Performance bonuses

Team-building events

Résumé du poste

WarCollar Industries, LLC seeks a Case Support Manager to coordinate case documentation, manage operational data, and support system usage across mission environments. This role requires a strong law enforcement background and TS-level clearance.

You will work with operators, analysts, and engineers to ensure mission readiness and efficiency, providing technical and administrative support as needed.

Qualifications

• Five+ years of experience in law enforcement or related fields.
• Experience managing case files, documentation, and operational workflows.
• Proficiency in data entry, tracking, and reporting for mission operations.
• Proficient with Windows OS and Microsoft Office Suite for case management.

Responsabilités

• Coordinate case documentation and ensure timely updates.
• Manage operational data and support system usage across environments.
• Collaborate with operators, analysts, and engineers to ensure mission readiness.
• Provide hardware and software support to mission personnel and troubleshoot basic issues.

Connaissances

Case management

Data entry

System troubleshooting

Communication

Collaboration

Outils

Windows OS

Microsoft Office

Description du poste

Job Description

WarCollar has an opportunity for a Case Support Manager supporting a mission‑focused contract. This role is ideal for a professional with a strong law enforcement background who can manage case workflows, support operational activities, and provide technical and administrative support across mission environments. You will coordinate case documentation, manage operational data, support system usage, and collaborate with operators, analysts, and engineers to ensure mission readiness and efficiency.

Job Description

WarCollar has an opportunity for a Case Support Manager supporting a mission‑focused contract. This role is ideal for a professional with a strong law enforcement background who can manage case workflows, support operational activities, and provide technical and administrative support across mission environments. You will coordinate case documentation, manage operational data, support system usage, and collaborate with operators, analysts, and engineers to ensure mission readiness and efficiency.

The role requires a Top Secret (TS) level clearance.

This is on a funded contract, bidding on a specific Task Order.

Required Skills

The Case Support Manager will have a minimum of five (5+) years of experience in law enforcement and demonstrated capability in:

• Managing case files, documentation, and operational workflows


• Supporting mission operations through data entry, tracking, and reporting


• Using Windows OS and Microsoft Office Suite for case management and documentation


• Providing hardware and software support to mission personnel


• Conducting basic system troubleshooting and user support


• Coordinating with technical teams to ensure accurate and timely case updates


• Strong communication, organizational, and analytical skills

About WarCollar Industries

About us:

WarCollar Industries, LLC is a veteran‑owned small business. We maintain a team of cybersecurity experts committed to protecting complicated data and distribution systems and providing decision makers with the most accurate assessment of residual risk possible. We work with our clients to solve the toughest challenges in the ever‑evolving digital landscape. Services include network defense, computer network attack, secure network design, penetration testing and vulnerability assessment. WarCollar enables its clients to find, fix, stop, and ultimately solve cybersecurity problems across their entire enterprise.

WarCollar offers generous benefits including: Medical insurance premium coverage; PTO based on billable hours; federal holidays plus your birthday; matching 401k, education reimbursement plus paid training days; performance bonuses; referral bonuses; government shutdown protection; monthly team building events plus two major social events annually.

WarCollar Industries, LLC is an equal opportunity employer. WarCollar does not discriminate in employment based upon race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, status as a protected military veteran, or other non‑merit factor.