Case Support Associate

New York City Fire Department; New York (NY); On-site; USD 35,000 - 50,000; Full time

Job summary

The New York City Fire Department seeks a Case Support Associate to ensure the integrity of business records within the Department of Consumer and Worker Protection. This role involves processing legal decisions, providing administrative support, and collaborating with various stakeholders. Ideal candidates should have strong communication and organizational skills, as well as proficiency in Microsoft Office.

Benefits

Federal loan forgiveness eligibility

State repayment assistance programs availability

Qualifications

• Must possess a high school diploma or equivalent approved by a recognized authority.
• Requires one year of satisfactory clerical experience.

Responsibilities

• Processing decisions, adjournments, and motions in internal database.
• Conducting detailed research and preparing settlement offers.
• Liaising with stakeholders and responding to inquiries from businesses.

Skills

Keyboard familiarity

Good written and oral communication skills

Proficiency in Microsoft Office

Organizational skills

Attention to detail

Flexibility for special projects

Self-motivation

Critical thinking

Education

High school diploma or equivalent

Job description

Only permanent employees in the civil service title, comparable title (under 6.1.9), eligible for the 55a program, and those that are reachable in the civil service list are eligible to apply.

This position may be eligible for remote work for up to 2 days per week, pursuant to the Remote Work Pilot Program.

The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses more than 45,000 businesses in over 40 industries and enforces key consumer protection, licensing, and workplace laws. It supports businesses through equitable enforcement and access to resources, helps resolve complaints, and promotes a culture of compliance. Through community outreach and its offices of Financial Empowerment and Labor Policy & Standards, DCWP empowers consumers and working families with tools and resources to educate and achieve financial health and work-life balance. DCWP also conducts research and advocates for public policies supporting NYC's communities. For more info, call 311 or visit nyc.gov/dcwp or its social media sites.

DCWP's General Counsel Division seeks a Case Support Associate to ensure the integrity of the agency's business records, supporting legal operations related to the Office of Trials and Hearings (OATH).

Responsibilities include but are not limited to:

1. Processing decisions, adjournments, motions to vacate, appeal decisions, and rescheduling cases in the internal database;
2. Conducting detailed research, including preparing and communicating settlement offers;
3. Participating in community-based training, outreach, projects, and initiatives as needed;
4. Conducting quality assurance reviews of electronic records and documentation;
5. Preparing spreadsheets summarizing work performed or assigned;
6. Liaising with stakeholders, including the public, businesses, and sister agencies;
7. Responding to inquiries from businesses;
8. Performing administrative tasks, special projects, and other assignments as needed.

Minimum Qualifications:

• A high school diploma or equivalent approved by a recognized authority and one year of satisfactory clerical experience.

Skills Requirement:

• Keyboard familiarity with a minimum of 100 keystrokes per minute.

Preferred Skills:

• Good written and oral communication skills;
• Proficiency in Microsoft Office (Outlook, Word, Excel);
• Organizational skills and attention to detail;
• Flexibility for special projects;
• Self-motivation, professionalism, and public interaction skills;
• Critical thinking and good judgment.

This position is also open to qualified persons with disabilities eligible for the 55-a Program. Indicate your interest in this program at the top of your resume and cover letter.

Employees may be eligible for federal loan forgiveness and state repayment assistance programs. Visit https://studentaid.gov/pslf/ for details.

Residency in NYC is generally required within 90 days of appointment. Certain employees with 2+ years of continuous service may reside in nearby counties. Discuss residency requirements with the agency at interview.

The City of New York is an equal opportunity employer committed to diversity and a harassment-free workplace, prohibiting discrimination based on protected characteristics.