Case Support Associate

New York City Department of Consumer and Worker Protection; New York (NY); Hybrid; USD 40,000 - 55,000; Full time

Job summary

Le département de protection des consommateurs et des travailleurs de New York recherche un Case Support Associate pour assurer l'intégrité des dossiers. Le rôle inclut un support administratif et la liaison avec les parties prenantes, offrant une opportunité dans un environnement collaboratif. Les aptitudes en communication, en organisation et une maîtrise de Microsoft Office sont préférées.

Benefits

Prêts de service public

Possibilité de travail à distance

Qualifications

• Un an d'expérience de bureau satisfaisante.
• Familiarité avec les claviers (minimum 100 frappes par minute).

Responsibilities

• Traitement des décisions, motions et report des affaires.
• Recherche pour établir et communiquer des offres de règlement.
• Participer à la formation communautaire et aux projets.

Skills

Communication écrite

Communication orale

Organisation

Détail

Autonomie

Pensée critique

Bon jugement

Education

Diplôme de niveau secondaire ou équivalent

Tools

Microsoft Office

Job description

*Only permanent employees in the civil service title, comparable title (under 6.1.9), eligible for the 55a program, and those that are reachable in the civil service list are eligible to apply.*

**This position may be eligible for remote work for up to 2 days per week, pursuant to the Remote Work Pilot Program.**

The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses more than 45,000 businesses in over 40 industries and enforces key consumer protection, licensing, and workplace laws. By supporting businesses through equitable enforcement, access to resources, and resolving complaints, DCWP protects the marketplace from predatory practices and promotes compliance. Through community outreach and its offices of Financial Empowerment and Labor Policy & Standards, DCWP empowers consumers and working families with the tools and resources needed for financial health and work-life balance. DCWP also conducts research and advocates for public policy to support NYC’s communities. For more information, visit nyc.gov/dcwp or contact 311.

DCWP’s General Counsel Division seeks a Case Support Associate to join a collaborative team ensuring the integrity of agency records, supporting legal operations related to documents from the Office of Trials and Hearings (OATH).

Responsibilities include but are not limited to:

• Processing decisions, adjournments, motions to vacate, appeal decisions, and rescheduling cases in the internal database;
• Conducting detailed research related to preparing and communicating settlement offers;
• Participating in community-based training, outreach, and projects as needed;
• Performing quality assurance reviews of electronic records and documentation;
• Preparing spreadsheets summarizing work performed;
• Liaising with internal and external stakeholders, including the public, businesses, and sister agencies;
• Responding to inquiries from businesses;
• Performing administrative tasks, special projects, and assignments as needed.

**Clerical Associate - 10251**

Minimum Qualifications
A high school diploma or equivalent approved by a recognized educational authority and one year of satisfactory clerical experience.

Skills Requirements
Keyboard familiarity with a minimum of 100 keystrokes per minute.

Preferred Skills

• Strong written and oral communication skills
• Proficiency in Microsoft Office (Outlook, Word, Excel)
• Organizational skills and attention to detail
• Flexibility for special projects
• Self-motivation and professional demeanor
• Critical and independent thinking
• Good judgment

**55a Program**
This position is open to qualified persons with a disability eligible for the 55-a Program. Indicate your interest in the top of your resume and cover letter.

**Public Service Loan Forgiveness**
Eligible employees may qualify for federal and state loan forgiveness programs. More information is available at https://studentaid.gov/pslf/.

**Residency Requirement**
NYC residency is generally required within 90 days of appointment, but certain employees with two continuous years of service may reside in neighboring counties. Discuss residency requirements with the agency at interview.

**Additional Information**
The City of New York is an inclusive employer committed to diversity and equal opportunity, welcoming applicants regardless of protected characteristics.