Case Specialist Trainee

ccrcca; Victorville (CA); On-site; USD 29,000 - 34,000; Full time

Job summary

CCRC is seeking a Case Specialist Trainee-Temporary to join the Subsidized Child Care Program. This 12-week on-site trainee program trains staff to perform case management duties, including parent orientations, screenings, and data entry while gaining hands-on experience.

The role is term-limited and converts to a Case Specialist I upon successful program completion, with potential for advancement within CCRC. Training and supervision are provided throughout the program.

Qualifications

• High School diploma or equivalent with 2 years of related work experience in human services.
• Alternative: Associate's degree in Psychology, Sociology, or related field.
• Demonstrated proficiency with Windows-based programs and data entry.

Responsibilities

• Provide case management support and processing tasks within the Subsidized Child Care Program.
• Interact with clients to offer information and support; document accurately.
• Maintain and organize case files, data entry, and documentation.

Skills

Data entry

Windows proficiency

Customer service

Education

High School diploma or equivalent

Associate's degree in Psychology, Sociology, or related field

Tools

Windows OS

Job description

Expected Hourly Pay Rate

$21.00 Work where your work matters. Work at CCRC.

CCRC prides itself as a workplace of choice for passionate talent, driven by our mission to cultivate child, family and community well-being. Whether the position works directly with the public or supports our programs, every position is vital to our mission's success and reputation as a leader. We are not your typical non-profit. We are 900+ people strong and growing!

General Summary

Under general supervision, the Case Specialist Trainee-Temporary receives on-the job training provided by their leadership team and is expected to demonstrate competency by successfully completing all requirements outlined in the Case Management Specialist Trainee Program Acknowledgement. The Case Specialist Trainee-Temporary must successfully pass both written and practicum exams to validate and demonstrate their skillset to perform the full range of duties of the Case Specialist I position. Case Specialist Trainee-Temporary are required to work onsite at their assigned office.

During participation in the Trainee Program, the Trainee is considered a CCRC Temp, employed directly through CCRC and receive benefits in accordance with employment under a temporary status. CCRC Temps are not eligible to accrue vacation or receive paid time off for holidays.

Temporary employment as a Case Specialist Trainee - Temporary is term-limited based on the duration of the Trainee Program and is an opportunity for a potential career path to regular employment as a Case Specialist I upon successful completion of the trainee program. The trainee assignment has an established duration of 12 weeks, or 60 working days. During the duration of the program time off requests specifically for vacation, whether paid or unpaid, will not be approved. Other forms of time off, such as sick, jury duty, leave of absence, etc. will be granted in accordance with policy. Upon successful completion of the Trainee Program, the employee may apply for regular status employment and promotion to the Case Specialist I position.

During participation in the Trainee Program, Case Specialist Trainees are not eligible for consideration or movement into other CCRC positions until they have successfully completed the program, promoted to the Case Specialist I position, and meet all other internal CCRC guidelines for promotion or transfer opportunities.

The Case Specialist Trainee- Temporary will perform all duties associated with operations of the Subsidized Child Care Program such as parent orientations, screenings, certification/recertification, data entry and maintaining accurate case files. Depending upon which specific team the Case Specialist is placed upon, the team's work may focus on a specified area of Case Management, such as intake or on-going case maintenance.

Please review the full job flyer here: Case Specialist Trainee Job Flyer

Essential Duties And Responsibilities

Within a team structure, Case Specialist Trainees- Temporary are expected to meet all requirements outlined within the Case Management Training Plan and provide case management services to families enrolled in subsidized child care programs, which include the following responsibilities:

• Case Processing (70%)
• Client Interaction and Support (20%)
• Data Entry / Documentation Maintenance (10%)

Job Specifications

Minimum Required

Education / Experience

• High School diploma or equivalent required and 2 years of equivalent related work experience (experience in Child Development, Social Work, Psychology, Human Services, Family Studies, or related field); or
• Associate's degree in the field of Psychology, Sociology, Child Development, Social Work, Human Services, Family Studies, or related field (as approved)

Technical Requirements

• Demonstrated proficiency and experience with Windows-based programs and data entry.

Work Schedule

This position is 5 days onsite. Ability to work a regular, full-time schedule. Overtime may be required.

Travel

Occasional travel/business related driving required for all staff, large divisional events, and specified meetings. Staff may choose any mode of transportation (driving, walking, bicycling, carpooling, etc.) to arrive to and depart from the location where attendance is required. Should a staff member choose to drive, the staff member must become an approved driver with CCRC prior to driving on behalf of CCRC. Approved drivers driving on behalf of CCRC may choose to drive a CCRC vehicle or own vehicle and must meet requirements to be an approved driver including holding and maintaining current auto insurance, current California Driver's License and receiving DMV clearance.

Work Environment

General office environment. May be required to work late shift until 7 pm on Mondays on a rotating basis.

Case Specialist Trainee : no hybrid work, must work 5 days onsite.

Case Specialist I : hybrid, in office 3-4 days per week

Case Specialist II : hybrid, in office 3-4 days per week