Case Specialist Trainee

ccrcca; San Bernardino (CA); On-site; USD 28,000 - 30,000; Full time

Job summary

CCRC is seeking a Case Specialist Trainee-Temporary in our California office for a 12‑week program. Trainees will receive on-the-job training and must pass written and practicum exams to qualify for advancement to Case Specialist I.

This is a full-time, on-site role with no paid time off during the temporary period. The position focuses on subsidized child care program operations, including parent orientations, screenings, certifications, data entry, and maintaining case files.

Qualifications

• High School diploma or equivalent required and 2 years related work experience; or
• Associate's Degree in the field or related field (as approved);
• Or any equivalent combination of education and experience that demonstrates the required knowledge and abilities.

Responsibilities

• Case Processing (70%): manage and process cases for families enrolled in subsidized child care.
• Client Interaction and Support (20%): assist families; respond to inquiries and provide guidance.
• Data Entry / Documentation Maintenance (10%): ensure accurate case files and data entry integrity.

Skills

Data entry

Education

High School diploma or equivalent

Associate's Degree in Psychology/Sociology/Child Development/Social Work/Family Studies

Tools

Windows OS

Job description

Expected Hourly Pay Rate:

$21.00

Work where your work matters. Work at CCRC.

CCRC prides itself as a workplace of choice for passionate talent, driven by our mission to cultivate child, family and community well-being. Whether the position works directly with the public or supports our programs, every position is vital to our mission's success and reputation as a leader. We are not your typical non-profit. We are 900+ people strong and growing!

General Summary:

Under general supervision, the Case Specialist Trainee-Temporary receives on-the job training provided by their leadership team and is expected to demonstrate competency by successfully completing all requirements outlined in the Case Management Specialist Trainee Program Acknowledgement. The Case Specialist Trainee-Temporary must successfully pass both written and practicum exams to validate and demonstrate their skillset to perform the full range of duties of the Case Specialist I position. Case Specialist Trainee-Temporary are required to work onsite at their assigned office.

During participation in the Trainee Program, the Trainee is considered a CCRC Temp, employed directly through CCRC and receive benefits in accordance with employment under a temporary status. CCRC Temps are not eligible to accrue vacation or receive paid time off for holidays.

Temporary employment as a Case Specialist Trainee - Temporary is term-limited based on the duration of the Trainee Program and is an opportunity for a potential career path to regular employment as a Case Specialist I upon successful completion of the trainee program. The trainee assignment has an established duration of 12 weeks, or 60 working days. During the duration of the program time off requests specifically for vacation, whether paid or unpaid, will not be approved. Other forms of time off, such as sick, jury duty, leave of absence, etc. will be granted in accordance with policy. Upon successful completion of the Trainee Program, the employee may apply for regular status employment and promotion to the Case Specialist I position.

During participation in the Trainee Program, Case Specialist Trainees are not eligible for consideration or movement into other CCRC positions until they have successfully completed the program, promoted to the Case Specialist I position, and meet all other internal CCRC guidelines for promotion or transfer opportunities.

The Case Specialist Trainee- Temporary will perform all duties associated with operations of the Subsidized Child Care Program such as parent orientations, screenings, certification/recertification, data entry and maintaining accurate case files. Depending upon which specific team the Case Specialist is placed upon, the team's work may focus on a specified area of Case Management, such as intake or on-going case maintenance.

Essential Duties and Responsibilities

Within a team structure, Case Specialist Trainees- Temporary are expected to meet all requirements outlined within the Case Management Training Plan and provide case management services to families enrolled in subsidized child care programs, which include the following responsibilities:

• Case Processing (70%):
• Client Interaction and Support (20%)
• Data Entry / Documentation Maintenance (10%)

Job Specifications

Minimum Required

Education / Experience :

• High School diploma or equivalent required and 2 years equivalent related work experience; or
• Associate's Degree in the field of Psychology, Sociology, Child Development, Social Work, Family Studies or related field (as approved);
• Or any equivalent combination of education and experience that demonstrates the knowledge, skills, and abilities required to successfully perform the essential functions of the position.

Technical Requirements :

Demonstrated proficiency and experience with Windows-based programs and data entry.

Work Schedule :

This position is 5 days onsite. Ability to work a regular, full-time schedule. Overtime may be required.

Travel :

Occasional travel/business related driving required for all staff, large divisional events, and specified meetings. Staff may choose any mode of transportation (driving, walking, bicycling, carpooling, etc.) to arrive to and depart from the location where attendance is required. Should a staff member choose to drive, the staff member must become an approved driver with CCRC prior to driving on behalf of CCRC. Approved drivers driving on behalf of CCRC may choose to drive a CCRC vehicle or own vehicle and must meet requirements to be an approved driver including holding and maintaining current auto insurance, current California Driver's License and receiving DMV clearance.

Work Environment :

General office environment. May be required to work late shift until 7 pm on Mondays on a rotating basis.

Case Specialist Trainee : no hybrid work, must work 5 days onsite.

Case Specialist I : hybrid, in office 3-4 days per week

Case Specialist