Case Specialist, Lead

ccrcca; San Bernardino (CA); Hybrid; USD 31,000 - 44,000; Full time

Job summary

CCRC is seeking a Lead Case Specialist in California to manage caseloads within the Case Management Department under supervision. You will act on delegated tasks and ensure compliance with program regulations while supporting families in childcare services.

The role requires strong case management and documentation skills, with a focus on accuracy and timely processing in a hybrid work environment.

Qualifications

• High School diploma or equivalent with 3 years of related industry experience; or an Associate's degree with 2 years of experience; or a Bachelor's degree with 1 year of experience; or an equivalent combination.

Responsibilities

• Provide case management services to families in qualified childcare programs.
• Process documentation submitted by families and providers in a timely manner.
• Conduct face-to-face meetings with families and providers to receive or discuss documentation.
• Review cases to maintain eligibility and program compliance.
• Certify and recertify families within required timeframes.
• Delegate tasks and monitor workflow with supervision.

Skills

Case management

Documentation

Communication

Data entry

Education

High School diploma

Associate degree

Bachelor's degree

Tools

Windows based programs

Data entry systems

Job description

Expected Hourly Pay Rate:

$27.00 Work where your work matters. Work at CCRC.

CCRC prides itself as a workplace of choice for passionate talent, driven by our mission to cultivate child, family and community well-being. Whether the position works directly with the public or supports our programs, every position is vital to our mission's success and reputation as a leader. We are not your typical non-profit. We are 900+ people strong and growing!

General Summary:

Under general supervision, Lead Case Specialist maintains the caseload and work overload for vacant positions within the Case Management Department. The Lead Case Specialist performs various job functions assigned by the Program Supervisor when the supervisor is out of the office and/or the Case Management Team. The Lead Case Specialist exercises sound judgement to make independent decisions compliant and aligned with agency standards and program regulation.

Essential Duties and Responsibilities

Within the team structure, the Case Specialist Lead provides case management services to families enrolled in qualified childcare programs, which include the following responsibilities:

• Case Management (60%)
  • Receive and process documentation submitted by families and childcare providers, in a timely manner and according to program regulations and guidelines.
  • Conduct face-to-face meetings, both scheduled and by walk-in, with families and childcare providers in order to receive and process documentation and/or discuss changes in the family's case.
  • Review family cases and request appropriate documentation to maintain family eligibility and program compliance.
  • Certify and re-certify families within specified timeframes, including families with specific circumstances, such as CPS.
• Workflow Delegation, Reporting and Monitoring Support (40%)
  • Provide supervisory support and in partnership with Supervisor delegate and monitor team workflow:
  • Review cases for distribution to ensure allocated cases are appropriately distributed.
  • Delegate pre-defined tasks to program support staff, with clear instructions and expectations regarding procedures and policies of program operations.

Job Specifications

Minimum Required

• Education and Experience : High School diploma or equivalent required and 3 years of related industry experience; or
• Associates Degree with 2 years of industry experience; or
• Bachelor's Degree with 1 year of industry experience; or
• An equivalent combination of education and experience that supports successful performance in the role

Professional/Technical Certifications : n/a

Technical Requirements : Demonstrated proficiency and experience with Windows based programs and data entry

Travel : Some travel/business related driving required; Staff may choose any mode of transportation (driving, walking, bicycling, carpooling, etc.) to arrive to and depart from the location where attendance is required. Should a staff member choose to drive, the staff member must become an approved driver with CCRC prior to driving on behalf of CCRC. Approved drivers driving on behalf of CCRC may choose to drive a CCRC vehicle or own vehicle and must meet requirements to be an approved driver including holding and maintaining current auto insurance, current California Driver's License and receiving DMV clearance.

Work Schedule : Hybrid. Ability to work a regular, full-time schedule; overtime may be required as needed. Late shift schedule until 7 pm one Monday a month required.

Work Environment : Office work environment; ambient temperature, moderate noise levels, indoor.

Background & Health Clearance Requirements

Background requirements determined according to the requirements of the program(s) which the position will be supporting. Background check required. As a grant-funded Agency supporting Children and Family Services, CCRC conducts background checks commensurate with the role to verify candidate qualifications (criminal history, employment history / experience, education, reference checks) and ensure grant compliance. Specific roles may have additional verification / clearance to the standard background check as part of the recruitment and selection process, including: Live Scan Clearance / DOJ Fingerprinting: For positions working directly with the public in a child/ community care or child / community care adjacent setting (CA Health and Safety Code Section 1596.871 and/or Head Start Program Performance Standards 1302.90).

Health Clearance: For positions working directly with the public in a child/ community care or child / community care adjacent setting or working with "at risk" populations, CA Code of Regulations Title 22, §101216, CA Health and Safety Code 1596.7995, and/or Head Start Program Performance Standards 1302.93)

MVR / DMV clearance in accordance with CCRC's liability insurance provisions: For positions where driving is required.

Child Development Permit: For positions working in an educational capa