Case Specialist

Virginia Birth Injury Fund; Virginia (MN); On-site; USD 65,000 - 95,000; Full time

Job summary

Virginia Birth Injury Fund is seeking a Case Specialist to support admitted participants and families through holistic, family-centered case management. You will build trusted relationships, conduct assessments, coordinate program benefits, and provide ongoing support while working with an interdisciplinary team and traveling to participant homes.

The role emphasizes trauma-informed approaches, de-escalation, and advocacy to improve outcomes for participants with complex medical and social needs.

Qualifications

• Bachelor’s degree in Social Work, Nursing, Human Services, Public Health, Counseling or a related field.
• Minimum of 5 years of progressively responsible experience in case management or related field.
• Experience with children and young adults with complex medical needs strongly preferred.
• Experience conducting home visits and coordinating community-based services preferred.
• Current licensure or eligibility in Virginia (e.g., LCSW, LMSW, RN, LPN, OTR/L) preferred.
• Valid Virginia driver's license and access to reliable transportation.
• Excellent interpersonal, written, and verbal communication skills.
• Strong judgment and escalation skills.

Responsibilities

• Manage an assigned caseload by providing ongoing assessment, care coordination, proactive follow-up, and support to participants and their families.
• Develop individualized service and support plans in collaboration with participants, families, and interdisciplinary team members.
• Coordinate services across multiple Program benefits and community resources to promote participant well-being and quality of life.
• Monitor participant progress and adjust support strategies as needs evolve.
• Apply family-centered and trauma-informed principles in all interactions with participants, families, providers, and community partners.
• Document assessments, interventions, home visits, care plans, referrals, and follow-up activities.

Skills

Case management

Care coordination

Trauma-informed care

De-escalation

Communication

Advocacy

Education

Bachelor's degree in Social Work or related field

Master's degree preferred

Job description

Position Overview

The Case Specialist serves as a key member of the Case Management team, providing holistic, family-centered case management services to admitted participants and their families. The Case Specialist develops trusted relationships with families, conducts comprehensive assessments, coordinates Program benefits and community resources,identifiesunmet needs, and provides ongoing support throughout the participant's relationship with the Program.

Working within an interdisciplinary team, the Case Specialistutilizescritical thinking, sound professional judgment, trauma-informed approaches, advanced communication and de-escalation techniques, and person-centered care principles to support participants with complex medical, developmental, and social needs. The position routinely conducts home visits, collaborates with internal and external partners, and serves as an advocate and trusted resource for participants and their families.

This position is Exempt under the Fair Labor Standards Act (FLSA).

Duties & Responsibilities:

Case Management & Care Coordination

• Manage an assigned caseload by providing ongoing assessment, care coordination, proactive follow-up, and support to participants and their families.

• Develop andmaintaintrusting, long-term relationships with participants and families whilemaintainingappropriate professionalboundaries.

• Conduct comprehensive assessments toidentifyparticipant and family strengths, unmet needs, barriers to care, and opportunities foradditionalProgram benefits.

• Develop individualized service and support plans in collaboration with participants, families, and interdisciplinary team members.

• Provides individualized, age-appropriate, family-centered case management and long-term care planning tailored to each participant's evolving needs

• Coordinate services across multiple Program benefits and community resources to promote participant well-being and quality of life.

• Monitor participant progress and adjust support strategies as needsevolve.

Family-Centered and Trauma-Informed Case Management

• Apply family-centered and trauma-informed principles in all interactions with participants, families, providers, and community partners.

• Recognize the impact that trauma, disability, and complex medical needs may have on participants and caregivers.

• Foster trusting relationships through respectful communication, active listening, empathy, and collaboration.

• Promote participant choice, dignity, and self-determination while supporting informed decision-making.

• Consider the impact of Program decisions on family stability, continuity of care, and participant well-being.

• Support coordinated service delivery that minimizes unnecessary stress or disruption for families.

• Identifysituations requiringadditionalsupport or intervention and coordinateappropriate referralsor leadership involvement.

Participant & Family Engagement

• Conduct home visits to assess participant needs,observeenvironmental and social factors, strengthen relationships with families, andidentifyopportunities to improve participant outcomes.

• Serve as a trusted resource for participants and families by providing education, advocacy, guidance, and ongoing support.

• Proactivelyidentifyunmet participant needs and connect families withappropriate Programbenefits, community resources, healthcare providers, and support services.

• Support participants and families in navigating complex medical, social, educational, and community systems.

Communication & Problem Resolution

• Serve as a primary point of contact for assigned participants and families, ensuringtimely,accurate, compassionate, and responsive communication.

• Utilize trauma-informed care principles and advanced de-escalation techniques to effectively manage emotionally charged or high-stress situations.

• Identifyroot causes of participant or family concerns and develop practical, family-centered solutions.

• Address concerns by collaborating with families, clarifying Program policies, coordinating internal resources, andfacilitatingresolution.

• Communicate effectively with participants, families, healthcare providers, contractors, community organizations, and other stakeholders.

Collaboration & Program Support

• Collaborate with Case Management, Benefits, Policy & Quality, Housing, Finance, and other Program staff to coordinate participant services.

• Participate in interdisciplinary case conferences and team meetings to develop coordinated support strategies.

• Assist in identifying opportunities to improve participant engagement, care coordination, and service delivery.

• Support implementation of departmental workflows, procedures, and continuous improvement initiatives.

• Participate in special projects and perform other duties as assigned.

Documentation & Compliance

• Maintaintimely,accurate, and confidential case documentationin accordance withProgram policies, HIPAA requirements, and professional standards.

• Document assessments, interventions, home visits, care plans, referrals, participant communications, and follow-up activities.

• Ensure case records accurately reflect participant's needs, services provided, and ongoing case management activities.

Qualifications:

• Valid Virginia Driver's License and access to reliable transportation to travel to participant homes and other Program-related locationsrequired.

• Strong assessment, analytical, critical thinking, and problem-solving skills.

• Demonstrated ability to build trusting, collaborative relationships with participants and families experiencing complex medical, emotional, and social challenges.

• Experienceutilizingtrauma-informed care principles and family-centered practice.

• Demonstrated ability to effectively de-escalate emotionally charged situations whilemaintainingprofessionalism and empathy.

• Strong casemanagement, care coordination, advocacy, and resource navigation skills.

• Demonstrates sound judgment indeterminingwhen leadership consultation is needed and followsappropriate escalationpathways

• Excellent interpersonal, written, and verbal communication skills.

Education & Experience:

• Bachelor's degree in Social Work,Nursing, Occupational Therapy,Human Services,Public Health,Counseling, Psychology,Rehabilitationora relatedfieldrequired.Master'sdegree preferred.

• Minimum of5years ofprogressively responsibleexperiencein case management, care coordination, socialwork, healthcare, disability services,nursing,public health, occupational therapy,rehabilitationora relatedhuman services field.

• Experience supporting children and young adults with complex medical needs, disabilities, chronic health conditions, or other medically fragile populations stronglypreferred.

• Experienceconducting home visits and coordinating community-based servicespreferred.

• Experienceworking with pediatric participants and their familiesis stronglypreferred.

• Experience working in healthcare, disability services, rehabilitation,pediatricspecialtycare, or other multidisciplinary environments preferred.

• Current professional licensure or eligibility for licensure in the Commonwealth of Virginia, as applicable to the individual’s profession (e.g., LCSW, LMSW, RN, LPN, OTR/L),preferred.

Compensation:

• $65,000 - $95,000 annually

Virginia Birth Injury is an Equal Opportunity Employer. Virgina Birth Injury does not discriminate in hiring or employment practices based on race, color, religion, gender, age, sexual orientation, marital or family status, national origin, non-job-related disability, or status as a veteran.