Case Specialist

Unisys; New York (NY); Hybrid; USD 48,000 - 64,000; Full time

Job summary

Unisys is seeking a Paralegal in NYC with hybrid work arrangements (2 days remote, 3 days in office). The role emphasizes case intake, pleadings analysis, docket management, and client communications.

A Bachelor’s degree with 1 year of related experience, or equivalent education, is required, along with excellent customer service and written and verbal communication skills. Preferred qualifications include familiarity with electronic docket management programs and a Paralegal certification.

Qualifications

• Paralegal experience required.
• Bachelor’s degree and 1 year of related experience or equivalent combination of education and experience.
• Excellent customer service, interpersonal, and written and verbal communication skills.
• Familiarity with electronic docket management programs and web-based Portal systems a plus.
• Paralegal cert is a huge bonus.

Responsibilities

• Handle case intake by analyzing initial pleadings for jurisdiction and conformity with requirements.
• Process subsequent pleadings including answers, counterclaims, cross-claims, and third-party claims.
• Monitor case-related reports to ensure deadlines and SLA adherence.
• Maintain motions calendar and prepare documentation for timely submission to arbitrators.
• Recommend administrative motions and process substantive issues for panel decisions.
• Assess fees at various stages and draft fee waiver recommendations.
• Review challenges to potential arbitrators and provide recommendations to the manager.
• Ensure client fees are assessed and billed per the Code of Arbitration Procedure.
• Conduct financial reviews of settled/withdrawn cases and close cases timely.
• Process final financial reviews and hearings awards.

Skills

Paralegal experience

Bachelor’s degree

Office software proficiency

Docket management familiarity

Customer service

Paralegal certification

Education

Bachelor’s degree

Paralegal certification

Job description

Location: NYC, NY -Hybrid (2 days remote-3 days in office )

Skills

• Paralegal experience.
• Bachelor’s degree and 1 year of related experience or equivalent combination of education and experience.
• Expertise with a desktop computer, the full suite of electronic office applications, and other office equipment.
• Familiarity with electronic docket management programs and web-based Portal systems a plus.
• We require excellent customer service, interpersonal, and written and verbal communication skills.
• Paralegal cert is a huge bonus

Essential Job Functions:

• Responsible for case intake, including preparing the case for service by analyzing initial pleadings to ensure jurisdiction and conformity with requirements. Processes initial claims, which may include drafting deficiency notices for deficient claims or reservice of claim if original service is unsuccessful.
• Analyzes and processes subsequent pleadings, including answers, counterclaims, cross-claims, and third-party claims.
• Monitors case-related reports to ensure compliance with deadlines and expectations. Responsible for meeting all required service level agreements for assignments.
• Maintains motions calendar, solicits responses as needed, and prepares documentation for timely submission to arbitrators.
• Makes recommendations for administrative motions and administratively processes substantive issues for decision by the panel, with assistance.
• Assess applicable fees at various stages of the case and makes written recommendations on fee waiver requests.
• Reviews challenges to potential arbitrators, solicits responses, and makes recommendations on the decision to the manager.
• Ensures that all Client fees are assessed and billed according to the Code of Arbitration Procedure.
• Conducts financial review of settled/withdrawn cases and closes cases within expected timeframes.
• Processes final financial review of settled/withdrawn cases and hearing awards and closes cases within expected timeframes.
• Reviews incoming submissions and takes appropriate action with assistance.
• Replaces arbitrators on lists due to arbitrator unavailability and processes new or additional lists due to changes to panel composition.
• Provides excellent customer service, including responding to inquiries, orally or in writing, on Client arbitration policies and procedures, service of pleadings, status of cases, and assessment of fees.
• Maintains electronic and physical files and enters all case-related information in the case processing system in accordance with established protocols.
• Effectively prioritizes work with management oversight.