Case Resolution Coordinator

Chickasaw Nation Industries, Inc.; Washington; On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Family Planning

Fertility Assistance

STD/LTD

Basic Life

AD&D

Legal Aid

EAP

PTO & Holidays

Training & Development

Job summary

Chickasaw Nation Industries, Inc. is seeking a Case Resolution Coordinator to coordinate, track, and support the resolution of cases from intake through closure.

You will serve as a central point of contact to ensure cases are reviewed, documented, escalated, and resolved in a timely, accurate, and professional manner. The role requires on-site work at a federal contractor location in Washington and emphasizes administrative and non-investigative case closures following established policies and

Qualifications

• Must have experience performing administrative and case processing functions.
• Experience with complaint resolution and related support functions.
• Ability to follow established policies, templates, and guidelines with accuracy.

Responsibilities

• Receives, reviews, and documents incoming cases, inquiries, and/or complaints.
• Reviews and processes complaints for administrative or non-investigative closure using templates and procedures.
• Maintains accurate and complete case records in the tracking system or database.
• Monitors case status, deadlines, and follow-up actions.
• Maintains professional communication with team members and stakeholders.

Skills

Administrative experience

Case processing

Complaint resolution

Education

Associate's degree

Job description

SUMMARY

TheCase Resolution Coordinatorcoordinates, tracks, and supports the resolution of cases from intake through closure. Serves asa central pointof contact to ensure cases are reviewed, documented, escalated, and resolved ina timely,accurate, and professional manner.Assistswith administrative and non-investigative complaint closureswithestablished policies, procedures, templates, and case processing guidelines.

Chickasaw Nation Industries, Inc.

serves as a holding company with multiple subsidiaries engaged in several lines of business (Technology, Infrastructure & Engineering, Health, Manufacturing, Public Safety, Consulting, and Transportation) for the federal government and commercial enterprises.A portion of our profits is used to support Chickasaw citizens. We are proud to support the economic development and long-term viability of the Chickasaw Nation and its people. CNI offers premium benefits eligible on the first day of hire to full time employees; (Medical - Dental - Vision), Company Life Insurance, Short-Term and Long-Term Disability Insurance, 401(K) Immediate Vesting, Professional Development Assistance, Legal Aid Assistance Program, Family Planning / Fertility Assistance, Personal Time Off, and Observance of Federal Holidays.

As a federal contractor, CNI is a drug-free workplace and adheres to the Federal Controlled Substance Act.

ESSENTIAL REQUIREMENTS

Must be able to obtain andmaintainthe required customer clearance for access to systems, facilities,equipmentand property.

Required to work on-sitepursuant tothe Presidential Memorandum, Return to In-Person Work (Jan. 20, 2025), and at the work locationidentifiedin the contract.

Experience performing administrative, case processing, complaint resolution, or related support functions.

Ability to follow established policies, procedures, templates, and guidelines with accuracy and consistency.

KEY DUTIES AND RESPONSIBILITIES

Essential Duties and responsibilities include the following.Other duties may be assigned.

Receives, reviews, and documents incoming cases, inquiries, and/orcomplaints.

Reviews and processes complaints recommended for administrative or non-investigative closure using prewritten templates and established case resolution procedures.

Maintainsaccurateand complete case records in theappropriate trackingsystem or database.

Monitorscase status, deadlines, service-level expectations, and follow-up actions.

Maintains clear,timely, and professional communication with team members and stakeholders through phone calls, email correspondence, and meeting attendanceregardingcase updates and next steps.

Escalatescomplex, urgent, sensitive, or unresolved matters toappropriate leadership, subject matter experts, or authorized departments.

Ensurescase handling follows applicable procedures, confidentiality expectations, and organizational standards.

Preparesreports, summaries, and status updates related to case volume, trends, resolution timelines, and outcomes.

Maintainsprofessionalism, discretion, and a service-focused approach in all interactions.

Demonstrates sustained productivity and attention to detail while managing competing deadlines and tasks.

May berequiredto work on-site per contractidentifiedwork location.

EDUCATION AND EXPERIENCE

Associate'sdegree and a minimum ofone to three(1-3)years of relevant experience, or equivalent combination of education/experience.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfullyperformthe essential functions of this job. Reasonableaccommodationmay be made to enable individuals with disabilities to perform the essential functions of this job.

Work is primarily performed in an office environment, where employees may be seatedin close proximity tocoworkers and exposed to routine workplace activity,conversationsand other normal office interactions. The employee must be able to work effectively in an open office environment andmaintainfocus and productivity standards while exposed to normal office noise and activity, including conversations, telephones, computers, printers, office equipment, and foot traffic.Regularly required to sit. Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects andoperatetools, computer, and/or controls. Required to speak and hear and communicate effectively with coworkers, supervisors,customersand other personnel. Occasionally required to stand,walkand stoop, kneel, crouch, or crawl.Mustfrequentlylift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

EOE including Disability/Vet

The estimated pay range for this role is $25 to $28 per hour, with the final offer contingent on location, skillset, and experience.

CNI offers a comprehensive benefits package that includes:

• Medical
• Dental
• Vision
• 401(k)
• Family Planning/Fertility Assistance
• STD/LTD/Basic Life/AD&D
• Legal-Aid Program
• Employee Assistance Program (EAP)
• Paid Time Off (PTO) - (11) Federal Holidays
• Training and Development Opportunities