Case Planner - Family Support Services

Seamen; New York (NY); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Training & Development

PTO & Holidays

Insurance (M/D/V)

Life Insurance & 403(b)

Commuter & FSA

Discounts

EAP

Internship & Referrals

Job summary

Seamen’s Society for Children and Families in New York seeks a dedicated professional to provide direct services to individuals and families facing trauma and safety concerns. You will conduct assessments, plan services, and connect clients with housing, education, healthcare, and legal resources as part of a child welfare-focused team.

This full-time role emphasizes collaboration with ACS and community partners, crisis intervention, documentation, and adherence to mandated reporting.

Qualifications

• Bachelor's degree required.
• Bilingual is preferred but not required (Spanish, Chinese/Mandarin, Russian, Italian, French Creole).
• Experience with Microsoft Word, Excel, PowerPoint, CNNX, PROMIS.
• At least two years of child welfare and counseling experience preferred.
• Hours may vary based on program needs.
• Strong communication and collaboration skills.

Responsibilities

• Assess and refer clients to supportive and concrete services (housing, education, health care, immigration, legal, etc).
• Provide case planning, assessment, crisis intervention, and counseling for families at risk of Foster Care placement.
• Conduct timely intake assessments and periodic reviews.
• Attend required trainings and supervision sessions.
• Provide crisis intervention and counseling to individuals and families.
• Collaborate with program staff, ACS, and service providers to coordinate resources.
• Document and maintain all mandated records and reporting.
• Complete all required paperwork and assessments.
• Assist families in developing service plans addressing safety and stabilization.
• Support school placement monitoring and medical needs.

Skills

Communication skills

Interpersonal skills

Organization

Interviewing families

Critical thinking

Flexibility

Cultural sensitivity

Collaboration

Education

Bachelor’s degree

Tools

Microsoft Word

Microsoft Excel

PowerPoint

CNNX

PROMIS

Job description

Description

#SS4

About Us

For over 175 years, Seamen’s Society has been dedicated to helping children survive, thrive, and succeed. Our programs provide critical support to vulnerable children and families, and we are looking for passionate, dedicated professionals to join us in making a difference.

If you’re seeking a rewarding career where your work truly matters, we invite you to be part of our mission. With opportunities in Brooklyn and Staten Island, we offer competitive salaries, career growth potential, and a comprehensive benefits package.

Seamen’s Society for Children and Families is a 501(c)(3) nonprofit organization and an Equal Opportunity Employer. Take the next step in your career and help create brighter futures for children and families,

Job Summary

To provide direct services to individuals and families with complex trauma, abuse or neglects, and intimate partner violence issues with the goal of increasing stabilization, safety and well-being. Direct services include assessments, intervention education, and linkage with needed community-based resources and services.

Duties and Responsibilities

• Assess and refer children/individuals/families to supportive and concrete services, housing, financial assistance, education, substance use, mental health, medical, immigration, legal, etc.
• Provide case planning, assessment, crisis intervention, establish goals and objectives and counseling services for families who have a child at risk of Foster Care placement.
• Conduct assessments of families within 30 days of intake and reviewed review and update in 6 months after intake.
• Participate and attend all ACS, OCFS, Agency and Model Developer training as requested or required.
• Provide crisis intervention and counseling services to children, teens, individuals and families.
• Collaborate with program case aid/advocate in aiding and supporting families in obtaining resources, support services, and advocacy assistance.
• Collaborate with ACS to monitor compliance with mandated services and family attendance of court hearings.
• Collaborate with ACS legal team to ensure all service needs are being addressed by families.
• Document and maintains all mandated tracking logs/excel sheets, case record electronic systems, and document in a timely manner.
• Complete all program required paperwork, i.e., Progress Notes, Program Family Assessments, Family Assessment Service Plans (FASPs), and other reporting requirements.
• Request, participate, facilitate and or attend conferences, meetings internal or external to the agency.
• Assist individuals and families in developing services plans addressing safety, stabilization, substance use, mental health, domestic violence, from a harm reduction approach.
• Participate in weekly Supervision, with a planned agenda on family case issues to discuss· Implement Quality Assurance data to drive case practice and improve performance and achieve outcomes.
• Monitor and obtain information on the child/ren school placement and educational performance.
• Monitor and obtain information on the family’s medical needs, including compliance with periodic physicals and immunizations.

Requirements

Skills, Knowledge, and Abilities

• Ability to use communication skills that successfully convey and obtain accurate and complete information in a respectful, caring manner.
• Ability to communicate effectively with supervisors, co-workers, and other community partners
• Demonstrates the ability to organize and coordinate work within schedule constraints and handle emergent requirements in a timely manner.
• Ability to conduct interviews with families to obtain and provide the information needed to carry out case management responsibilities
• Knowledge and ability to use critical thinking and analytical skills used to formulate with the family person achievable plans for implementation
• Ability to perform the essential functions of the job with or without reasonable accommodation.
• Collaboration and facilitation skills to work with the individual, families and services providers.
• Demonstrates cultural sensitivity and competence in work with families from various ethnic and cultural groups, social-economic status and lifestyles.

Qualifications/Requirements

• Bachelor’s required.
• Bi-Lingual is preferred but not needed. Spanish, Chinese/Mandarin, Russian, Italian, French Creole.
• Experience with Microsoft Word, Excel, PowerPoint, CNNX, PROMIS
• At least two years of child welfare and counseling experience preferred.
• Due to the nature of the work environment work hours will be based on the needs of program and may vary
• Perform other duties/responsibilities as assigned within the scope of the position.

Why Join Us?

• Extensive Training & Career Development – Gain hands-on experience with comprehensive training programs to enhance your skills and career growth.
• Generous Paid Time Off & Holidays – Maintain a healthy work-life balance with our comprehensive PTO package, including: 13 paid holidays throughout the year, Half-day Summer Fridays to make the most of the season, Ample vacation, personal, and sick time so you can recharge and focus on what matters most. Your well-being is a priority for us. Take time to rest and recharge.
• Robust Medical, Dental, & Vision Insurance – Stay covered with our significantly subsidized plans designed to fit your needs.
• Company paid Life Insurance & Financial Security – We offer life insurance, a generous 403(b) retirement plan (with agency contribution), and a tax-deferred annuity to secure your future.
• Commuter Benefit Program & Flexible Spending Accounts – Save money on daily expenses with our commuter benefits and FSA options.
• Exclusive Perks & Discounts – Enjoy exclusive discounts, special offers, and preferred seating for top attractions, theme parks, shows, sporting events, movie tickets, hotels, and more.
• Employee Assistance Program – Receive confidential support services for mental health, financial advice, and personal well-being.
• Internship & Referral Programs – Help build the future by mentoring interns or referring great candidates and earning incentives.

Additional Information

Seamen’s Society is committed to providing an inclusive and welcoming environment for all members of our staff, participants, volunteers, subcontractors, and vendors. We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, alienage, citizenship status, age, disability, sex, gender, gender identity or expression (sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.