Case Operations & Risk Evaluation (CORE) Specialist #12165

Daytona State College; Daytona Beach (FL); Hybrid; USD 52,000 - 78,000; Full time

Job summary

Daytona State College seeks a Case Operations & Risk Evaluation (CORE) Specialist to manage information for campus safety, emergency response, investigations, and threat assessments.

The role analyzes data, maintains situational awareness, and coordinates communications during incidents while collaborating with campus departments and external partners. Strong judgment and tech proficiency are essential.

Qualifications

• Associate degree as listed; equivalent combination allowed per FL statute 112.219.
• 1 year of experience in public safety, law enforcement, emergency management, or related fields.

Responsibilities

• Monitor, evaluate, and relay emergency and non-emergency communications.
• Coordinate responses to incidents involving Campus Safety personnel and responders.
• Track personnel, resources, and incident status during emergencies.
• Gather, analyze, and disseminate information for safety operations and threat assessments.
• Prepare incident and intelligence reports; support investigations and case management.
• Maintain confidentiality and share information with partners to enhance safety.

Skills

Public safety communications

Information analysis

Situational awareness

Critical thinking

Decision making under pressure

Communication skills

Education

Associate degree in criminal justice, public administration, emergency management, homeland security, information systems, communication, intelligence studies, or a related field

Tools

CAD systems

RMS

Access control

Video surveillance systems

Social media monitoring platforms

Emergency notification systems

Database management systems

Microsoft Office Suite

Job description

• Associate degree in criminal justice, public administration, emergency management, homeland security, information systems, communication, intelligence studies, or a related field.
• One (1) year of experience in public safety communications, law enforcement, military operations, emergency management, intelligence analysis, investigations, dispatch operations, crime analysis, security operations, or a closely related field.
• An equivalent combination of education and experience may be substituted for the minimum qualifications in accordance with Florida Statute 112.219.

The Case Operations & Risk Evaluation (CORE) Specialist serves as a central resource for information management, operational support, and risk assessment within the Campus Safety Department. This role is responsible for collecting, analyzing, and disseminating information to support campus safety operations, emergency response, investigations, threat assessments, and strategic decision-making. The CORE Specialist maintains situational awareness, coordinates communications during routine and critical incidents, supports investigations and case management, and analyzes data to identify trends, risks, and emerging threats affecting the College community. Working in a fast-paced environment, the CORE Specialist must effectively prioritize competing demands, assess information from multiple sources, and deliver accurate, timely intelligence. Success in this role requires strong analytical and critical-thinking skills, excellent communication, sound judgment, and proficiency with technology, data systems, and investigative tools. The CORE Specialist maintains confidentiality, handles sensitive information with discretion, and collaborates with Campus Safety personnel, College departments, public safety agencies, and community partners to enhance campus safety, security, and emergency preparedness.

JOB RESPONSIBILITIES & ESSENTIAL FUNCTIONS:

• Monitor, evaluate, and relay emergency and non-emergency communications, and support public information efforts during emergency operations and critical incidents.
• Coordinate responses to incidents involving Campus Safety personnel and external emergency responders.
• Monitor emergency notification systems and assist in activation during critical incidents.
• Track personnel, resources, and incident status during emergency events.
• Maintain accurate communication logs and records
• Gather, analyze, and disseminate information relevant to campus safety and security operations.
• Identify and monitor potential threats to campus safety.
• Compile intelligence bulletins, briefing materials, and situational reports.
• Support behavioral threat assessment teams with information collection and analysis.
• Analyze incident trends, crime patterns, emerging threats, and security concerns to support operational planning and decision-making
• Assist Campus Safety personnel with investigations involving criminal activity, suspicious behavior, threats, and policy or procedural violations.
• Review and analyze digital evidence, open-source intelligence (OSINT), social media content, publicly available information, and other investigative resources to support investigations and threat assessments.
• Assist with evidence tracking and case management documentation and prepare investigative summaries and reports.
• Support Case Oversight and Risk Evaluation (CORE) unit functions.
• Monitor surveillance systems, access control systems, and other security technologies.
• Coordinate information sharing between Campus Safety, law enforcement agencies, and emergency management partners.
• Provide tactical intelligence and operational support during emergencies.
• Develop and maintain a common operating picture by integrating information from multiple sources during incidents and emergency events.
• Prepare incident, intelligence, and operational reports; maintain records and data systems supporting security operations.
• Compile and analyze crime, security, and operational data; assist with compliance reporting and security documentation.
• Assist with emergency operations center (EOC), planned events, severe weather incidents, and critical incidents as assigned.
• Participate in drills, exercises, and training activities.

• Knowledge of law enforcement and public safety communications.
• Ability to prioritize multiple incidents simultaneously.
• Ability to remain calm and effective during emergencies.
• Ability to rapidly gather, evaluate, and disseminate critical information
• Ability to conduct investigative research.
• Experience analyzing information from multiple sources.
• Knowledge of social media research techniques and open-source investigations.
• Ability to recognize suspicious behavior, threats, and emerging risks.
• Ability to identify patterns, trends, and actionable intelligence.
• Ability to work independently with minimal supervision.
• Ability to make sound decisions under pressure.
• Strong attention to detail.
• Excellent problem-solving abilities.
• Ability to manage confidential and sensitive information.
• Knowledge of and proficiency with a broad range of technology platforms and software systems, including Microsoft Office Suite, Computer-Aided Dispatch (CAD) systems, Records Management Systems (RMS), access control and video surveillance systems, mapping and situational awareness tools, social media monitoring platforms, database management systems, and emergency notification systems.

This position is eligible for Veterans Preference pursuant to Chapter 295 of Florida Statutes. Preference will be given to eligible veterans and their spouses in accordance with the statute and requires the applicant to submit eligible documentation such as a DD-214 (or equivalent). If you are submitting a copy of a DD-214, please ensure the social security number and date of birth is redacted and/or removed.