Case Officer

Frederick County Local Government; Winchester (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

Frederick County Local Government seeks a detail‑oriented Case Officer to support Old Dominion Court Services. You will handle intakes for pretrial defendants, perform VCIN checks, interview cases, and document activities within PTCC.

The role requires strong communication, organization, and discretion with sensitive information. You will monitor active and pending cases, schedule appointments, and assist Pretrial Officers with drug analyses and filing.

Qualifications

• Must possess a high school diploma or GED.
• Must be able to obtain a VCIN certification through the Virginia State Police.
• Must be able to effectively manage time and priorities, handle stressful situations, and provide exemplary client services while de-escalating emotionally charged individuals.

Responsibilities

• Complete intakes of defendants reporting from the Magistrate or Courts.
• Run a criminal history using VCIN and enter placement data.
• Interview the defendant or probationer, conduct a drug analysis and complete a risk assessment.
• Document all interactions in case files and the PTCC system.
• Monitor compliance of inactive and long‑pending cases.
• Schedule appointments and return calls; assist officers with drug analysis and case filing.
• Testify in court.
• Data enter placements, copy and scan files, and assist in data management.

Skills

Intake & assessment

Case management

Communication skills

Organizational skills

Data entry

Interpersonal skills

De-escalation

Microsoft Word

Education

High school diploma or GED

Tools

VCIN

PTCC

Microsoft Excel

Job description

We are looking for a detail-oriented and dependable individual to provide case management and administrative support to Old Dominion Court Services. This position will conduct intakes for pretrial defendants and probationers, monitor pending cases, and coordinate with judges, court staff, and other court personnel. The ideal candidate will have strong communication, organizational, and interpersonal skills and be comfortable handling sensitive information.

As a Case Officer, you will:

• Complete intakes of defendants who report directly from the Magistrate or Courts.
• Run a criminal history using the Virginia Criminal Information Network (VCIN), performing data entry of the placement.
• Interview the defendant or probationer, conducting a drug analysis and completing a risk assessment.
• Document all interactions in the case files and the Pretrial & Community Corrections case management system (PTCC).
• Monitor compliance of inactive cases due to transfer-out status and long-term pending cases due to incarceration.
• Schedule appointments and return phone calls in a timely manner and assist Pretrial/Probation Officers with drug analysis and case filing.
• Testify in court.
• Complete data entry of placements, including making copies, scanning files, and assisting the Chief in data management and statistics.

• Must possess a high school diploma or GED.
• Must be able to obtain a Virginia Criminal Information Network (VCIN) certification through the Virginia State Police.
• Must be able to effectively manage time and priorities, handle stressful situations, and provide exemplary client services while also being able to de-escalate emotionally charged individuals.
• Excellent computer proficiency in Microsoft Word, Excel, and Outlook.
• Able to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

Physical Demands:

This position requires typing, sitting for long periods, standing, walking, bending/stooping. Physical lifting of up to 20 pounds is sometimes required. Travel is required for training within Virginia and to the ODCS offices, courts, jails, and other required locations.

Environmental Conditions:

This position is an office and jail environment with the inherent dangers associated with working within the criminal justice setting.

To learn more about Frederick County, Virginia employee benefits, please visit the following webpage: https://www.fcva.us/departments/human-resources/employee-benefits

All positions are subject to a criminal background check for any convictions that relate to the job duties and responsibilities. Frederick County Virginia Government is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The County’s EEO Utilization Report is available at www.fcva.us/jobs