Case Mgmt Support Specialist

E3applicants; Tampa (FL); On-site; USD 45,000 - 60,000; Full time

Job summary

E3applicants seeks a qualified intake coordinator with a background in human services and mental health to manage referral processing, assess eligibility, and coordinate with clinical teams. You will gather records, communicate with families, and ensure accurate documentation for smooth service transitions.

The role emphasizes collaborating with managers, providers, and community resources, while maintaining confidentiality and meeting program requirements within Hillsborough County and

Qualifications

• Bachelor's degree in Human Services or related discipline with at least 1 year of mental health experience.
• Ability to read, analyze, and interpret clinical records, procedures, or governmental regulations.
• Strong written and verbal communication with managers, providers, families and stakeholders.

Responsibilities

• Manage referral intake and evaluation of cases for program eligibility.
• Coordinate with multidisciplinary teams to ensure service alignment and timely processing.
• Document clinical activities and maintain accurate records on referrals and decisions.
• Develop service and treatment plans with clear goals and objectives.
• Ensure compliance with applicable standards and complete administrative duties on time.

Skills

Child & youth work

Clinical coordination

Report writing

Stakeholder communication

Education

Bachelor's degree in Human Services

Job description

Bachelor's degree within a Human Services-related discipline and at least 1 year of experience in the mental health field.

Reliable transportation with liability insurance, an FL driver's license, and a good driving record required.

Demonstrated competence in working with children and youth.

Ability to read, analyze, and interpret clinical records, procedures, or governmental regulations and coordinate with multidisciplinary teams.

The ability to write reports and document clinical activities and effectively communicate verbally with, provide information to, and respond to questions from managers, patients, service providers, managed care entities, family members, and other stakeholders.

PHYSICAL DEMANDS:

Abilities in reaching, bending, talking, sitting, carrying, standing, grasping, fine hand coordination, hearing, reading and writing, and remaining calm under stress. Ability to reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, or crawl. Specific vision abilities include close, distance, color, peripheral, depth perception, and the ability to adjust focus. Must be capable of lifting 50 pounds of dead weight alone. May be required to complete standing presentations.

WORK ENVIRONMENT:

High-paced, collaborative team performance with an emphasis on critical thinking and decision-making with guidance from program supervisor/manager. Climate-controlled office environments with frequent exposure to clients. The position may require travel within Hillsborough County via personal vehicle to facilitate client services in the home, school, and community.

FUNCTIONAL RESPONSIBILITIES INCLUDE:

• Manage and oversee the referral process for incoming cases, ensuring timely and efficient processing.
• Evaluate referral appropriateness by assessing the individual's needs, service criteria, and program eligibility.
• Communicate with referral sources and families to gather comprehensive historical information, medical records, and supporting documentation to determine service alignment.
• Maintain accurate records of referrals, decisions, and any additional required follow-ups to ensure a seamless intake process.
• Collaborate with clinical and administrative staff to facilitate smooth transitions into services.
• Completion of program intake and discharge process, thorough assessments, and coordination of community resources based on patient needs as per program requirements.
• Complete all clinical and administrative documentation based on established timelines as per program requirements.
• Communicate effectively and maintain cooperative relationships with internal and external resources.
• Maintain upkeep of the resource bank to ensure accuracy of resource information.
• Develop service plans, treatment plans, and/or aftercare plans with clear goals and objectives as per program requirements.
• Maintain efficient workflow management and organization as per program requirements.
• Maintain proficient quality of clinical documentation as per program requirements.
• Other duties as assigned or needed as per program requirements.

COMPLIANCE RESPONSIBILITIES INCLUDE:

• Adheres to all applicable federal, state, local, and company-maintained standards of compliance, ethics, and policies concerned with the administration and delivery of agency services.
• Meets deadlines, requirements, and expectations as established by the supervisor, agency and department.
• Completes administrative functions and data entry timely and accurately.

CUSTOMER SERVICE RESPONSIBILITIES INCLUDE:

• Provides exceptional customer service in all communications and interactions with staff, general public.
• Maintains confidentiality and remains calm under stress.
• Assists staff with support in all areas of functional responsibility in a courteous, supportive manner.
• Maintains and exhibits servant leadership qualities and exceeds customers' expectations.

FISCAL RESPONSIBILITIES INCLUDE:

• Effective, efficient use of agency resources, systems, equipment and processes.
• Continuous focus on cost savings initiatives across the responsibilities and deliverables.
• Effective use of time management to avoid overtime and budgetary issues.