Case Manager - Veterans QMHP (1456)

Texas Panhandle Centers; Amarillo (TX); On-site; USD 41,000 - 46,000; Full time

Benefits offered by this job

PSLF

Low-cost healthcare

Retirement match

PTO & holidays

Life & disability insurance

Job summary

Texas Panhandle Centers (TPC) is recruiting a Veterans Case Manager (1456) to deliver trauma-informed care, skills training, and treatment planning for adults in Amarillo and the Texas Panhandle region. This full-time role supports veterans and families within a multidisciplinary team.

The position emphasizes crisis intervention, benefits assistance, and adherence to grant requirements, with a strong focus on community outreach and data compliance. Equal opportunity employer.

Qualifications

• Bachelor’s degree from an accredited university in Psychology, Sociology, Social Work, Counseling, or a related Human Services field required for QMHP credentialing.
• Current or previous enlistment in the U.S. armed forces.
• Valid Texas Driver’s License with an insurable driving record.
• At least 18 years of age.
• Employees may be required to utilize personal mobile phones for 2FA.

Responsibilities

• Maintain ethical and professional communications using trauma-informed language.
• Participate in the SSG Fox grant initiatives to address mental health and social determinants of health.
• Provide outreach to identify eligible Veterans at risk and educate families and communities on suicide prevention.
• Conduct crisis responses and coordinate with individuals at risk of crisis.
• Develop and implement crisis intervention plans tailored to each Veteran.
• Build rapid rapport and empower Veterans in decision-making and goal setting.
• Apply trauma-informed care principles to create a safe environment.
• Assist Veterans in obtaining VA or other benefits they qualify for.
• Assist with data evaluation to comply with grant requirements.
• Train providers to offer groups, care coordination, and crisis-related practices.
• Participate in team meetings and case staffing for coordinated care.
• Conduct follow-ups in the community and provide referrals to VA or local resources.
• Maintain documentation and compliance for all individuals served.
• Perform other essential functions as needed and adhere to the code of conduct.

Skills

Trauma-informed care

Crisis intervention

Communication skills

Empathy

Education

Bachelor’s degree in Psychology, Sociology, Social Work, Counseling, or related Human Services field

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Amarillo, TX, US

Salary Range: $40,809.60 To $46,009.60 Annually

Job Title: Case Manager - Veterans QMHP (1456)

Location: Amarillo, TX (also serving the surrounding area)

Salary:$40,809.60 – $46,009.60 / year (based on experience level I, II, or III)

Job Type: Full-Time

Why Join Texas Panhandle Centers (TPC)?

At TPC, passion and meaningful work are rewarded. As a 501(c)(3) non-profit behavioral health (BH) and intellectual & developmental disability (IDD) provider, we offer a supportive environment where you truly make a difference in your community.

• Student Loan Forgiveness: 501(c)(3) designation qualifies employees for Public Service Loan Forgiveness (PSLF).
• Low-Cost Healthcare: Urgent Care visits for a low $10 co-pay, Teladoc (100% free for household), plus comprehensive Medical, Dental, & Vision.
• Retirement Match: Automatic 1% enrollment into a 457 Plan, plus up to 6% Employer Match in 403(b)/457 Plan.
• Generous PTO & Holidays: PTO accrual, standard holidays, PLUS 3 annual Floating Holidays (Mental Health, Celebrate Diversity, and Day to Remember).
• Life & Disability Insurance: Employer-paid life insurance (1.5x annual salary) and optional supplemental coverage.

Texas Panhandle Centers is seeking an Veterans Case Manager (1456) to deliver trauma-informed care, skills training, and treatment planning to adults (18+) across Amarillo and the surrounding service area of the Texas Panhandle. This role is ideal for human services graduates looking to gain direct clinical experience in a supportive, multi-disciplinary team environment.

Key Responsibilities:

• Maintain ethical and professional communications at all times using respectful trauma-informed care language.
• The Staff Sergeant Parker Gordon Fox Suicide Prevention Grant (SSG Fox) expands suicide prevention efforts beyond clinical settings to address both mental health and social determinants of health, such as economic hardship, social connectedness, and access to care. This is a one-year grant with the Veterans Administration with a potential to expand to additional years of operations.
• Providing outreach to identify eligible Veterans at risk of suicide, baseline mental health screenings, and education on suicide risk and prevention for families and communities in the TPC service area.
• Conduct crisis responses and coordinate with individuals who are at risk of experiencing a crisis episode.
• Develop and implement crisis intervention plans tailored to the unique needs of each Veteran.
• Build rapid rapport and establish trusting relationships with Veterans and their families and implement person-centered approach to empower Veterans in their decision-making and goal setting.
• Utilize trauma-informed care principles to create a safe and supportive environment for Veterans.
• Assist qualified Veterans to obtain VA or other federal, state, or local benefits they qualify for.
• Assist with data evaluation to remain in compliance with grant requirements.
• Help train providers to offer groups, care coordination, case management, crisis intervention, crisis deescalation, and all other treatment practices consistent with best practices, agency standards, and grant requirements.
• Participate in team and collaborative partner meetings and case staffing to ensure coordinated care.
• Conduct follow-ups in the community, assess for safety, and provide appropriate referrals to the VA or other community resource as necessary.
• Maintain documentation and compliance requirements for all individuals served.
• Perform other essential functions and tasks necessary to carry out the purposes of the position.
• Adhere to TPC Business Code of Conduct and report concerns when ethical and/or business standards defined in the code are compromised.

Qualifications & Credentials:

• Bachelor’s degree from an accredited university in Psychology, Sociology, Social Work, Counseling, or a related Human Services field required for Qualified Mental Health Professional (QMHP) credentialing.
• Current or previous enlistment in the U.S. armed forces.
• Valid Texas Driver’s License with an insurable driving record.
• At least 18 years of age.
• Employees may be required to utilize their personal mobile phones for two-factor authentication (2FA). Full statement can be found in Informational Documents .

Experience Level Tiering:

• Case Manager I ($40,809.60/yr): Entry Level – No experience required.
• Case Manager II ($43,305.60/yr): Minimum 1 year of behavioral health case management experience.
• Case Manager III ($46,009.60/yr): Minimum 2 years of behavioral health case management experience.
• Graduate-level coursework in a related field may substitute for up to 1 year of required experience.

Preferred Qualifications:

• Veterans and/or family members of Veterans will be given preference for this position.
• 1 year of experience working in behavioral health case management or crisis intervention.
• 1 year of experience working with Veterans.
• Previous experience in mental health crisis deescalation and intervention.
• Understanding of person-centered and trauma-informed care principles.
• Ability to build rapport quickly and effectively with individuals from diverse backgrounds.
• Excellent communication, interpersonal, and conflict resolution skills.

Texas Panhandle Centers is an Equal Opportunity Employer.