CASE MANAGER UNIT SUPERVISOR

Arizona State Government; Phoenix, Northern (AZ, KY); Hybrid; USD 59,000 - 66,000; Full time

Benefits offered by this job

Affordable medical, dental, life, and短

ASRS retirement system

10 paid holidays per year

Paid vacation and sick time

Paid Parental Leave

Tuition Reimbursement

Wellness programs

Rideshare and public transit subsidy

Career advancement opportunities

Job summary

The Department of Economic Security (DES) in Phoenix, Arizona, is seeking a Case Manager Unit Supervisor to lead a developmentally disabled services unit. You will supervise staff, review cases, and ensure timely, person-centered planning while coordinating on-site visits to member homes and program sites.

Ideal candidates bring experience in case management, leadership, and budget oversight, with a valid driver’s license and HIPAA knowledge.

Qualifications

• Experience supervising staff and conducting evaluations.
• Knowledge of case management methods and PCP/ISP development.
• Ability to drive to member homes and planning meetings.
• HIPAA, federal/state statutes, and program policies knowledge.

Responsibilities

• Supervises and directs work activities of staff; provides training and coaching.
• Reviews cases, assigns to staff, and monitors PCP/ISP plans.
• Drives to member homes/sites for observations and planning meetings.
• Reviews budgets, prepares reports, and handles special projects.

Skills

Oral and written communication

Counseling

Needs assessments

Leadership

Workload management

Problem solving

Education

RN license in good standing

Degree in social work with 3+ years case management

Bachelor's degree in psychology/special education/counseling with 3+ years case mgmt & 3 years management

Job description

DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona.
DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.
DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

CASE MANAGER UNIT SUPERVISOR

Job Location:

Division of Developmental Disabilities
8620 North 22nd Avenue, Phoenix, Arizona 85021

Posting Details:

Salary: $58,510 - $65,901

Grade: 19

Closing Date: September 2, 2026

Job Summary:

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov, or click on the link here to view ‘Our DES’ video. Come join the DES Team!

The Department of Economic Security, Division of Developmental Disabilities (DDD), is seeking an experienced and highly motivated individual to join our team as a Case Manager Unit Supervisor. DDD provides individuals with developmental disabilities, and their families, services and supports that are flexible, high quality, and member driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision-making and engagement in the community.

Applicants for this position cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation, cannot have a principal interest in or have spouse or close family with principal interest in a DDD Qualified Vendor Agreement, and cannot be employed or subcontracted by a DDD Qualified Vendor.

Job Duties:

Essential Duties and Responsibilities include but are not limited to:

• Supervises and directs work activities of subordinate staff; provides necessary training, guidance, coaching and mentoring to staff. Completes twice monthly (minimum) one-on-one meetings with staff, and completes semi-annual and annual performance evaluations.
• Reviews cases assigned to work unit; assesses needs and assigns cases to staff members; provides technical advice and assistance to staff regarding development, implementation, and monitoring of member Person Centered Plan. Reviews Person Centered Plans (PCP) developed by Support Coordinator (SC) to ensure member needs are met; ensures assignment area completed within established timelines in compliance with quality standards.
• In compliance with requirements, must drive a vehicle to conduct on-site visits to members’ homes & program sites to observe staff conduct the PCP meeting and observe SC interactions with members and families. Drive to planning meetings to assist their staff w/complex members & planning meetings. Drives to planning meetings to complete them in the SC's absence. May also be required to attend meetings with their teams, leaders, etc., at alternative locations. Supervisors may be required to attend interviews.
• Meeting with subordinate staff to assist with identifying necessary changes and modifications to Person Centered Plan.
• Reviewing, verifying, and authorizing expenditures to ensure compliance with budgetary constraints; preparing reports relating to cases assigned to the work unit; completing special projects as assigned, e.g., conducting unit, district, or statewide training as needed

Knowledge, Skills & Abilities (KSAs):

Knowledge of:

• Federal and State Statues, agency policies and procedures relating to the care and treatment of persons with developmental disabilities; agency personnel rules and practices.
• Principles and practices of case management, methodology, procedures, and techniques in development of Individual or Family Support Plans, Individual Service Plans, or Person-Centered Plans for people with developmental disabilities.
• Crisis management.
• Health Insurance Portability and Accountability Act (HIPAA).

Skill in:

• Oral and written communication.
• Counseling (as used in providing advice and assistance) and interacting with members and family members.
• Conducting needs assessments.
• Leadership and team building.
• Workload management.
• Problem identification and resolution.

Ability to:

• Assess needs and determine suitability of Individual Family Support Plans/Individual Service Plans, teaching, and coaching/training; analyze issues and develop positive solutions.
• Utilize a computer including the use of Microsoft Office and various internet/intranet-based programs
• Supervise a unit of professional staff.
• Analyze issues and develop positive solutions.
• Maintain confidentiality.

Selective Preference(s):

N/A

Pre-Employment Requirements:

• As required by AHCCCS Contract No. YH6-0014, a Case Manager Supervisor must be an Arizona licensed registered nurse in good standing OR possess a degree in social work with a minimum of three (3) years case management experience OR possess a bachelor's degree in psychology, special education, or counseling, with a minimum of three (3) years’ of case management experience and three (3) years of management experience OR five (5) years of case management experience. Or in compliance with current AHCCCS Contract No. YH6-0014 contractual requirements.
• Employees shall have a valid Level One fingerprint clearance card issued pursuant to Arizona Revised Statute 41-1968 in order to work with children and vulnerable adults
• Candidates for this position shall be subject to a search of both the Department of Child Safety Central Registry pursuant to A.R.S. 8-804 and the Adult Protective Services Registry pursuant to A.R.S. 46-459
• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions
• If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Paid vacation and sick time
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities

Learn more about the Paid Parental Leave programhere. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

Contact Us:

For questions about this career opportunity, please contact Jared Dechantigny at 480-486-8723 or email [e-mail].

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting Jared Dechantigny at 480-486-8723 or [e-mail]. Requests should be made as early as possible to allow time to arrange the accommodation.