Case Manager 2

Arizona Department of Economic Security; Phoenix (AZ); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Affordable medical, dental, life, and short‑term disability insurance plans

Participation in the Arizona State Retirement System

Tuition Reimbursement

Paid Parental Leave

Career advancement and employee development opportunities

Job summary

The Arizona Department of Economic Security is hiring a Case Manager 2 to provide high‑quality, member‑driven services for individuals with developmental disabilities in the Phoenix Metro area. This role focuses on supporting members and families in exercising independent decision‑making and engaging with community programs.

The candidate will conduct onsite visits, develop and monitor service plans, and collaborate with community agencies. Applicants must have a relevant degree and experience in case management for individuals with special needs.

Qualifications

• At least one year experience providing case management services to elderly or persons with disabilities.
• Experience working with individuals with intellectual or developmental disabilities.
• Valid Level One fingerprint clearance card.

Responsibilities

• Conduct onsite visits to members’ homes and schools.
• Develop, monitor, and evaluate Person‑Centered Service Plans.
• Collaborate with community agencies to provide assistance.

Skills

Developing, evaluating, and maintaining member service plans

Interviewing, counseling, and interacting with members and family members

Problem identification and resolution

Education

Bachelor Degree in Social Work, Psychology, Special Education or Counseling

Arizona licensed Registered Nurse in good standing

Bachelor’s Degree in Human Service, Behavioral Science or related field

Job description

Department of Economic Security – DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: a thriving Arizona. DES serves more than 3 million Arizonans. Our mission is to strengthen individuals, families, and communities for a better quality of life.

Job Summary

Case Manager 2 position in the Division of Developmental Disabilities (DDD), located in the Phoenix Metro and surrounding areas. The role involves providing flexible, high‑quality, member‑driven services and supports to individuals with developmental disabilities and their families, helping them exercise independent decision‑making and engage in the community.

Job Duties

• Drive a vehicle to conduct onsite visits to members’ homes, schools, and program sites to develop relationships and discuss service needs.
• Develop, review, monitor, and evaluate Person‑Centered Service Plans (PCSP) in accordance with mandates, ensuring timely documentation of progress and concerns, and completing appropriate referrals to community agencies.
• Facilitate meetings and program visits to assist with member/family choices; complete referrals for assessed/covered services.
• Collaborate with community agencies to provide assistance and support to members and families in crisis.
• Write comprehensive progress notes and maintain case records; prepare a variety of reports and complete special projects as required.

Knowledge, Skills & Abilities (KSAs)

Knowledge of

• Health Insurance Portability and Accountability Act (HIPAA).
• Medical and behavioral health issues and terminology.
• Methods, procedures, and techniques used in the development of PCSP.
• Federal and State statutes and agency policies and procedures relating to the care and assistance for individuals with developmental disabilities.
• Principles and practices of case management.

Skill in

• Developing, evaluating, and maintaining member service plans.
• Interviewing, counseling, and interacting with members and family members.
• Problem identification and resolution.

Ability to

• Work independently and within diverse work teams.
• Organize and manage caseload.
• Document case files and information within required timelines.
• Maintain confidentiality.
• Drive a motor vehicle.

Selective Preference(s)

N/A

Pre‑Employment Requirements

• Candidate must be an Arizona licensed Registered Nurse in good standing OR possess a Bachelor Degree in Social Work (SW), OR Psychology, Special Education or Counseling AND have at least one (1) year experience providing case management services to persons who are elderly and/or persons with physical or developmental disabilities and/or members determined to have a Serious Mental Illness (SMI). OR candidate must have a minimum of two (2) years’ experience providing case management services to persons who are elderly and/or persons with physical or developmental disabilities and/or members determined to have a Serious Mental Illness (SMI).
• A Bachelor’s Degree in Human Service, Behavioral Science or related field AND at least one (1) year experience providing case management services to persons who are elderly and/or persons with physical or developmental disabilities and/or members determined to have a Serious Mental Illness (SMI) OR at least three (3) years’ experience working with or for individuals with intellectual or developmental disabilities.
• Employee shall have a valid Level One fingerprint clearance card issued pursuant to Arizona Revised Statute 41‑1968 to work with children and vulnerable adults.
• Candidates for this position shall be subject to a search of the Department of Child Safety Central Registry pursuant to A.R.S. 8‑804 and the Adult Protective Services Registry pursuant to A.R.S. 46‑459.
• Successfully pass background and reference checks; employment is contingent upon completion of the above‑mentioned process and the agency’s ability to reasonably accommodate any restrictions.
• If this position requires driving or vehicle use as an essential function, the following requirements apply: Driver’s License Requirements. (link omitted)
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E‑Verify).

Benefits

• Affordable medical, dental, life, and short‑term disability insurance plans.
• Participation in the Arizona State Retirement System (ASRS) and long‑term disability plans.
• 10 paid holidays per year.
• Paid vacation and sick time.
• Paid Parental Leave – up to 12 weeks per year paid leave for newborn or newly‑placed foster/adopted child.
• Deferred compensation plan.
• Wellness plans.
• Tuition Reimbursement.
• Stipend Opportunities.
• Infant at Work Program.
• Rideshare and Public Transit Subsidy.
• Career advancement and employee development opportunities.

Retirement

State employees must participate in the Arizona State Retirement System (ASRS), the state‑sponsored retirement contribution plan, and the Long‑Term Disability (LTD) program after a 27‑week waiting period. The ASRS defined benefit plan provides lifelong income after retirement. Employees also have the option to participate in a voluntary deferred compensation program.

Contact

For questions about this opportunity, please contact DDD Staffing at [e-mail].

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or alternative format by contacting [e-mail]. Requests should be made as early as possible to allow time to arrange the accommodation.