Case Manager - The Richmond

Project Hospitality; New York (NY); On-site; USD 42,000 - 65,000; Full time

Job summary

Project Hospitality in New York, NY seeks a dedicated Caseworker to implement and monitor the housing and social service plan for families in the Emergency Hotel program. You will conduct intake, design social service plans, and advocate for permanent housing solutions, coordinating with housing agencies and landlords.

Responsibilities include maintaining case records, coordinating referrals to mental health and medical services, liaising with daycare and schools, and participating in

Qualifications

• Must have HS Diploma or GED; BA preferred.
• Experience with the homeless population is required.
• Ability to prioritize workload and balance a diverse caseload.
• Excellent written and oral communication skills for complex issues.
• Physical ability to perform essential job functions.

Responsibilities

• Completes family intake and maintains accurate case records.
• Designs social service plans in collaboration with new residents.
• Advocates for clients and secures entitlements for housing.
• Assists clients in obtaining permanent housing; makes referrals to housing agencies.
• Meet with clients to develop housing strategies and coordinate search.
• Escort families to view apartments and meet landlords/ brokers.
• Refer clients to mental health and medical services as needed.
• Liaise with daycare and schools to monitor children’s attendance.
• Follow up on open child welfare and court cases; coordinate with parole/police.

Skills

Case management

Communication skills

Time management

Advocacy

Interpersonal skills

Education

HS Diploma/GED

BA preferred

Tools

DHS-CARES system

Job description

Job Description

Available Shifts:

Monday through Friday 9am to 5pm

Monday through Friday 11am to 7pm

Sunday through Thursday 10am to 6pm

Tuesday through Saturday 10am to 6pm

SUMMARY

Responsible for implementing, monitoring, and on-going assessment of the housing and social service plan for all families assigned to the Emergency Hotel.

RESPONSIBILITIES

• Completes family intake, comprehensive family history and maintains accurate and timely family case records.
• Responsible for designing social service plan in cooperation with new residents.
• Secures entitlements for clients, serves as advocate for families in case of conflict.
• Responsible for advocacy and providing assistance to clients in obtaining permanent housing.
• Make referrals to special housing agencies.
• Meet with clients to develop strategies to meet their housing needs.
• Coordinate permanent housing search.
• Escort families to view apartments and meet prospective landlords and real estate brokers.
• Makes referrals for additional services such as, mental health, and/or medical services.
• Serves as a liaison with daycare and schools to monitor admission and attendance of client’s children.
• Follows up with open child welfare cases, open court cases, and parole/police matters.
• Works collaboratively with Client Care Coordinators.
• Participate and attend the Interdisciplinary Team and Administrative meetings weekly.
• Complete / enter client case management record in DHS-CARES system

Qualifications

• Position requires a HS Diploma/GED and comparable experience with a BA preferred.
• Previous experience with the homeless population needed.
• Needs ability to establish workload priorities and balance diverse caseload.
• Must have exceptional communication skills both orally and in writing with individuals and groups regarding complex and sensitive issues or regulations.
• Physical ability to perform the essential job functions are needed.

In addition, the Caseworker, shall perform any duties as required to meet the new needs of the program and the clients we serve.

Company Description

We are the largest nonprofit on Staten Island, committed to serving the needs of hungry and homeless. We serve people with special needs - people living with HIV and AIDS, people using substances, people living with mental illness - with an array of on‑site professional services. We offer a comprehensive continuum of compassionate care that begins with street outreach, shelter, and soup kitchen and food pantry, and extends to treatment, other clinical and support services, and transitional and permanent supportive housing. Visit our website for more information at

Company Description

We are the largest nonprofit on Staten Island, committed to serving the needs of hungry and homeless. We serve people with special needs - people living with HIV and AIDS, people using substances, people living with mental illness - with an array of on‑site professional services. We offer a comprehensive continuum of compassionate care that begins with street outreach, shelter, and soup kitchen and food pantry, and extends to treatment, other clinical and support services, and transitional and permanent supportive housing. Visit our website for more information at