Case Manager – The Morris (The Bronx)

New Destiny Housing Corporation; New York (NY); On-site; USD 48,000 - 66,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

PTO and paid holidays

Short disability insurance

Job summary

New Destiny Housing Corporation in the Bronx, NY is seeking a full-time Case Manager to provide on-site services at the Morris residence. You will coordinate care for 20–25 tenants, connect families to housing, health, and education resources, and develop wellness plans with the Program Director.

Two weekly late shifts are required, with strong organizational and communication skills. A Bachelor's degree is required; bilingual Spanish/English is strongly preferred.

Qualifications

• Bachelor’s degree required; BSW or BA/S in Psychology, Sociology, or Early Education preferred.
• Knowledge of Bronx services and appropriate community resources.
• 2–4 years of direct service experience preferred.
• Experience helping clients access housing stability, health, and food resources.
• Bilingual Spanish/English strongly preferred.
• Strong organizational, written and oral communication skills.

Responsibilities

• Provide case management for a caseload of 20–25 tenants, including counseling and crisis intervention.
• Develop programming and activities with the Program Director and families.
• Create annual wellness plans and assess stability and needs.
• Coordinate afterschool programming and occasional weekend activities.
• Refer families to community services (health, education, employment, etc.).
• Maintain program database with borough-wide resources and referrals.
• Collaborate with Housing Stability Services team to support tenants.
• Enter tenant contacts into ECM and attend supervision meetings.
• Support volunteers and interns in youth and family events.

Skills

Bilingual Spanish/English

Strong written and verbalcommunication

Empathetic and resourceful

Trauma-informed care

Knowledge of housing stability/health

Education

Bachelor's degree (required)

BSW or BA/S in Psychology/Sociology/Early Education preferred

Tools

ECM database

Job description

New Destiny’s mission is to end the cycle of domestic violence and homelessness for low-income families and individuals by developing and connecting them to safe, permanent, affordable housing and services. To achieve its mission, New Destiny builds and manages housing with on-site services; offers innovative programs that assist survivors in finding and retaining affordable housing; and works to expand access to permanent housing resources for survivors. New Destiny is the largest provider of supportive housing for domestic violence survivors in New York and is a leading advocate in the effort to obtain the resources needed to end family homelessness in New York City.

Job Purpose

New Destiny is seeking to hire a full-time Case Manager to provide regular on-site services at the Morris location. The Morris is a 39-unit affordable residence in the Bronx with studio,1, 2 and 3-bedroom apartments for low-income individuals and families, with half of the units reserved for homeless families coming directly from the domestic violence shelters. The Case Manager will work with the Program Director and Senior Case Manager to maintain and grow a robust program focusing on fostering family stability by connecting families to resources; maintaining a violence free environment and helping children thrive emotionally, physically, and academically. This is a full-time position requiring two late nights a week (e.g., 11:00 am to 7:00 pm). The Case Manager will report directly to the Program Director.

Duties and Responsibilities

Case Management Responsibilities

• Provide comprehensive case management services to a caseload of 20-25 tenants, including counseling services, crisis intervention, and other appropriate supportive services.
• Develop programming and activities in collaboration with the Program Director and the families.
• Work with tenants on caseload to create and implement annual wellness plans to meet individual goals.
• Conduct annual assessments with tenants to assess stability and ongoing social service needs. Plan and implement age-appropriate therapeutic activities for children.
• Research, organize and implement afterschool programming and occasional weekend activities.
• Build connections in the community and provide referrals to stabilizing community programming, including recreational activities, mental health services, physical health services, employment enhancement services, etc.
• Work with families to follow-up with schools, clinics, and other providers where appropriate.
• Contribute to the program database of borough-specific and city-wide educational and recreational programs.
• Maintain a strong relationship with New Destiny Housing’s Housing Stability Services team members who are providing Health and Wellness and Financial Coaching on-site to tenants. This includes following up with referrals and assisting with connection to services.

Administrative Responsibilities

• Attend weekly supervision meetings with the Program Director.
• Enter all tenant contacts and group work into ECM on a regular basis.
• Collect and maintain information on children and families (report cards, skills evaluation, surveys, etc.).
• Conduct monthly meetings and case conferences with Family Support Program staff. Maintain up-to-date case files and ensure all data is inputted into the case management database.
• Contribute to the development of best practices for the Family Support Program.
• Work with volunteers and interns to enrich youth and family events.
• Other duties as assigned by the Program Director.

Qualifications

• Bachelor’s degree required. A BSW or BA/S in the areas of Psychology, Sociology, Early Education preferred.
• Must have knowledge of services in the Bronx.
• A minimum of 2 to 4 years of direct service experience preferred.
• Knowledge and experience assisting individuals to access resources in the areas of housing stability, health &mental health, and food security.
• Proven track record in engaging children and adults who have experienced homelessness and domestic violence preferred.
• Able and willing to work independently and in partnership with the program director.
• Ability to be empathetic, creative, and resourceful.
• Experience with trauma-informed care preferred.
• The ideal candidate is a person who is highly organized, flexible, and resourceful. Strong written and oral communication skills, computer literacy and sound judgment.
• Bilingual Spanish/English strongly preferred.

Compensation/Benefits

• $57,000 a year with competitive benefits. This is a full-time position with a benefits package including medical, dental, vision, short disability, PTO paid holidays and 401(k). EOE
• medical, dental, vision, short disability, PTO paid holidays and 401(k)

New Destiny is an equal opportunity employer and committed to diversity. Survivors of domestic violence and people who have experienced housing instability are encouraged to apply.