Case Manager Team Lead - Employment Services

Talbert-House; Cincinnati (OH); On-site; USD 54,443,000 - 63,039,000; Full time

Job summary

Talbert-House is seeking a Case Manager Team Lead - Employment Services in Cincinnati, OH to supervise a team of case managers and ensure high-quality client service delivery. The role involves QA reviews, coaching, and ensuring adherence to contract requirements and agency practices.

You will oversee documentation accuracy, track QA concerns, and escalate issues as needed while supporting staff with resources and next steps for complex client barriers.

Qualifications

• Assist with QA reviews and staff coaching.
• Maintain tracking for QA concerns and resolutions.
• Provide guidance to Case Support Managers on case management processes.
• Identify recurring QA patterns and communicate to leadership.
• Assist in preparing case documentation for hearings, audits, and funder reviews.

Responsibilities

• Lead a team of case managers to support client service delivery.
• Review requirements for QA reports and ensure documentation accuracy.
• Coaching and technical assistance to staff when QA reviews identify concerns.
• Elevate unresolved items to Supervisor/Associate Director.
• Maintain calendar/track required reports and QA deadlines.
• Communicate deadlines and outstanding items to staff.
• Serve as a resource on case management processes and documentation expectations.
• Identify resources and next steps when barriers are identified.

Skills

Professional behavior

Verbal & written communication

Boundaries with staff

Positive work environment

Conflict resolution

Multi-tasking

Crisis management

Computer & data management

Driving (as needed)

Education

Associate degree preferred

Related field degree preferred

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Case Manager Team Lead - Employment Services

Full Time Client Services 1005 WALNUT STREET, Cincinnati, OH, US

Salary Range: $19.00 To $22.00 Hourly

Position Summary:

Performs duties and leads a team of case managers to support client service delivery in accordance with contract, licensing, accreditation and agency practices. Ensures client needs are met, team members are properly trained, and designated best practices are followed on a daily basis. May help with staffing schedules.

Position Description:

• Assist with reviewing required QA reports,
• Maintain a tracking mechanism for identified QA concerns and their resolution.
• Provide CSMs with coaching and technical assistance when QA reviews identify documentation or case management concerns.
• Elevate recurring or significant concerns to the Supervisor/Associate Director.
• Conduct assigned case file reviews to assist with quality assurance.
• Review documentation for completeness, accuracy, and alignment between identified barriers, case plans, activities, and customer needs.
• Identify trends or recurring documentation concerns and communicate them to leadership.
• Assist with reviewing case documentation in preparation for hearings, audits, monitoring, and other funder reviews.
• Assist in maintaining a calendar or tracking system for required reports and QA deadlines.
• Communicate upcoming deadlines and outstanding items to the appropriate staff.
• Provide updates to the Supervisor and Associate Director regarding completion status and unresolved concerns.
• Serve as a resource to CSMs regarding case management processes, documentation expectations, and challenging cases.
• Assist staff in identifying appropriate resources and next steps when complex customer barriers are identified.
• Identify recurring patterns in QA findings, case documentation, customer engagement, or service delivery
• Other duties as assigned

RequiredKnowledge,SkillsandAbilities:

• Demonstrateprofessionalbehaviorandstrongverbalandwrittencommunicationskills
• Abilitytomaintainandensureappropriateboundarieswithstaffandclients
• Abilitytoestablishapositiveworkenvironmentandmodelstrongprofessionalbehavior
• Abilitytoresolveconflictinanopen,effectiveandtimelymanner
• Problemsolvingskillsandabilitytomulti-task
• Knowledgeofcrisismanagementskillsandtechniques
• Effective use of computer and basic data management for record keeping purposes
• Driving if required by program

Job Requirements:

• Associate's degree in behavioral science or related field preferred, or a minimum of 2 years of work experience as allowed/required by regulatory bodies.
• Supervisory experience preferred

EssentialFunctions/PhysicalDemands:

• Positional: Driving in accordance with job duties assigned. Frequent standing and walking. Occasional sitting.
• Gross Mobility: Rare climbing, or crawling. Infrequent balancing, stooping, kneeling, or crouching. Frequent to constant reaching and handling.
• May require ability to walk up to four flights of stairs depending on location.
• Sensory: Rare tasting/smelling. Infrequent use of color vision. Occasional use of far visual acuity, depth perception, and field of vision. Frequent use of near and midrange visual acuity, and visual accommodation. Frequent to constant talking / communicating .
• Ability to operate standard office equipment including computer .

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or on the basis of disability.