Residential Operations Team Lead

Talbert House; Cincinnati (OH); On-site; USD 54,443,000 - 63,039,000; Full time

Job summary

Talbert House in Cincinnati, OH is seeking a Residential Operations Team Lead to manage daily site operations and ensure high-quality services for clients.

The role supervises up to four non-clinical staff, coordinates coverage, trains employees, and maintains compliance with agency standards while prioritizing safety and effective service delivery.

Strong leadership and communication skills are essential to build a positive team culture and respond to emergencies with sound judgment.

Qualifications

• Associate’s degree or equivalent education and experience.
• 1–3 years of supervisory or program operations experience.
• Strong verbal and written communication and professionalism.

Responsibilities

• Oversee site operations and ensure services are delivered with excellence.
• Supervise up to 4 FTEs in non-clinical roles.
• Train staff and monitor performance.
• Maintain compliance with agency protocols and accreditation standards.
• Complete documentation using designated software.
• Respond calmly to emergencies or crises.

Skills

Leadership

Communication

Multitasking

Problem solving

Education

Associate's degree

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Residential Operations Team Lead

Full Time Professional Cincinnati, OH, US

4 days ago Requisition ID: 1770

Salary Range: $19.00 To $22.00 Annually

Position Summary:

The Operational Lead plays a key role in maintaining smooth and effective operations while ensuring that client needs are met and services are delivered with excellence and care. This role requires strong leadership, organizational skills, and a commitment to best practices.

Key Responsibilities:

Oversee site operations and ensure appropriate services are consistently delivered.

Maintain full compliance with agency protocols, regulations, and accreditation standards.

Supervise up to 4 FTEs in non-clinical roles, fostering teamwork and effective communication.

Provide direct service activities as needed based on program requirements.

Train staff and monitor the quality and consistency of performance.

Manage daily operations including coverage planning, inventory, and facility oversight.

Monitor client activities and ensure a safe, structured environment.

Make rounds to ensure building/grounds safety and security.

Maintain workflow efficiency through timely communication and effective delegation.

Collaborate with direct supervisor on operational initiatives and continuous improvement.

Complete accurate, timely documentation using designated software.

Respond appropriately and calmly to emergencies or crises using sound judgment.

Other duties as assigned to support program goals

Required Knowledge, Skills & Abilities:

Strong verbal and written communication; ability to model professionalism.

Ability to maintain healthy boundaries with clients and staff.

Skilled in conflict resolution, multitasking, and problem-solving.

Knowledge of crisis management techniques and the ability to act effectively under pressure.

Proficient in computer use and basic data entry/recordkeeping.

Ability to build a positive team culture and foster a collaborative work environment.

Job Requirements:

Associate’s Degree or equivalent education and experience.

1–3 years of experience in a similar supervisory or program operations role.

Essential Functions/Physical Demands:

• Positional: Driving in accordance with job duties assigned. Frequent standing and walking. Occasional sitting.
• Gross Mobility: Rare climbing, or crawling. Infrequent balancing, stooping, kneeling, or crouching. Frequent to constant reaching and handling.
• May require ability to walk up to four flights of stairs depending on location.
• Sensory: Rare tasting/smelling. Infrequent use of color vision. Occasional use of far visual acuity, depth perception, and field of vision. Frequent use of near and midrange visual acuity, and visual accommodation. Frequent to constant talking/communicating.
• Ability to operate standard office equipment including computer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or on the basis of disability.