Case Manager - Supportive Services for Veteran Families, Lorain County - Full-Time

Axess Family Services, Inc.; Lorain (OH); On-site; USD 38,000 - 46,000; Full time

Job summary

Axess Family Services, Inc. seeks a Case Manager to support Veterans and their families in Lorain County. The role reports to the Assistant Director and Program Manager, managing up to 25 veteran residents toward permanent housing.

Responsibilities include comprehensive assessments, trauma-informed service delivery, and coordination with multiple agencies. The position is full-time and pays $42,000 per year, with schedule determined case by case.

Qualifications

• High school diploma or equivalent required.
• Bachelor's degree in social work or a related field preferred.

Responsibilities

• Complete assessments and develop support plans for veterans to obtain or maintain permanent housing.
• Provide trauma-informed services including practical, personal, social, and general care.
• Assist residents in developing housing plans with measurable steps and timelines.
• Monitor and record progress of the support plan.
• Communicate with agencies (e.g., VA, Housing Authority, JFS) as needed.
• Accompany residents to appointments and ensure safety and compliance.

Education

High school diploma or equivalent

Bachelor's degree in social work or related field (preferred)

Job description

Case Manager

Supportive Services for Veteran Families, Lorain County

Full-Time, 40 Hours/Week

$42,000/Year

SCHEDULE: Determined on a case by case basis

SUMMARY:

The Case Manager (CM) will report to the Assistant Director as well as the site Program Manager for shelter coverage. The CM will be expected to work within the policies and procedures of Axess Family Services, Inc., and work toward the maintenance of good service standards and professional practices by utilizing the trauma-informed care model. Each CM will be responsible for a case load of up to 25 veteran residents into permanent housing.

DUTIES AND RESPONSIBILITIES:

• Complete assessments of veteran resident and/or veteran household's needs and to develop an appropriate support plan with the veteran, and if needed the family, with a focus on obtaining or maintaining permanent housing.
• While providing services with a trauma-informed care approach, the CM will assist with provision of a wide range of practical, personal, social, and general care services for the veteran resident and/or veteran household.
• Assists veteran residents and/or veteran households in developing realistic and achievable housing plans that focus on maintaining housing stability and include measurable action steps and timetables.
• To undertake monitoring, reviewing, and recording of the agreed upon support plan according to the changing needs of the veteran resident and/or veteran household.
• To promote veteran resident and/or veteran household involvement by maximizing their participation in the decision-making process within the services.
• To communicate and liaise with various agencies (e.g. Department of Veterans Affairs, Veterans Services Commission, Probation Services, Housing Authority, Landlords, Department of Jobs and Family Services, Legal and Consumer Credit Organizations).
• To accompany veteran resident and/or veteran household to appointments with any of the above agencies as necessary.
• Maintains regular contact with the veteran resident and/or household including childcare assessments, crisis intervention, referrals, and ongoing life skills development.
• Assures that veteran resident future and/or veteran household housing is habitable according to established organizational standards.
• Collects, provides and updates required data for the HMIS database.
• Supports Social Service Workers and their duties in their absence or as needed
• To provide staff support when on-call
• To assist in providing coverage for open shifts and call offs when on-call.
• Travels to community locations where homeless and at-risk veterans congregate to ensure effective local outreach.
• To promote anti-discriminatory practice ensuring that no resident is discriminated against on the grounds of race, class, gender, religious beliefs, disability, or sexual orientation.
• To be able to adapt to the environment you are working in, this could be part of a team or own initiative in a variety of settings
• To apply Housing First, Trauma Informed Care, Harm Reduction principles and to use Motivational Interviewing, and De-escalation Techniques in working with veterans of the program as appropriate.
• Attend meetings, trainings, and conferences as requested.
• Participates in community-wide events promoting services for veterans.
• To foster positive working relationships with other staff members.
• Help SSSW, all staff, and veteran's residents maintain up-to-date knowledge of internal fire regulations and procedures and any other emergency procedures ensures health and safety standards are maintained.
• Complies with agency policies and procedures, COA regulations, federal and state requirements, and educational/certification/registry requirements.
• To maintain all records and logs.
• Other duties as assigned.

The Duties and Responsibilities above represent the most significant duties of this position, but do not exclude other assignments that would be within the qualification and responsibility levels of this position.

Requirements

MINIMUM QUALIFICATIONS:

• High school diploma or equivalent required. Bachelor's degree or pursuing a degree in social work and/or related filed preferred.
• Preferred: Experience with the issues of homelessness, domestic violence, chemical dependency, and mental health.
• Preferred: Experience working with veterans.
• Valid Ohio Driver's License and ability to meet agency requirements for driving insurability.
• Must be able to meet agency requirements for criminal background check (Ohio Bureau of Criminal Identification & Investigation).

LICENSES OR CERTIFICATIONS REQUIRED:

• Unrestricted State of Ohio driver's license

COMPLIANCE:

This position requires compliance with AFS' written standards, including its Compliance Program and Standards of Conduct and policies and procedures. Such compliance will be an element considered as part of the regular performance evaluation.

Failure to comply with AFS' Written Standards, which may include the failure to report any conduct or event that potentially violates legal or compliance requirements or AFS' Written Standards or, for managers and supervisors, fails to detect non-compliant conduct where reasonable efforts would have resulted in detection, will be met by the enforcement of disciplinary action, up to and including possible termination, in accordance with AFS' Compliance Program Policy and Procedure: Addressing Instances of Non-Compliance through Appropriate Disciplinary Actions.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, and use hands to finger handle or feel; to talk; or hear. The employee is frequently required to reach with hands and arms. The employee must occasionally stand, walk, climb or balance, stoop, kneel, crouch or crawl. The employee must be able to frequently lift up to 25 pounds. The employee may occasionally be required to lift 25 to 50 pounds; however, this is not essential; duties may be shifted to accommodate lifting restrictions.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to use close vision (clear vision at 20 inches or less). The employee will occasionally be working near moving mechanical parts, be exposed to outdoor weather conditions and exposed to a risk of electrical shock while running the copier, printer, other standard equipment and answering the telephone. The noise level in the work environment is low to moderate. Stress level can be high at times.